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Arby's

3.7
(438 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6721 Knightdale Blvd, Knightdale, NC
27545, United States

Hours

Reviews

3.7
438 reviews
5 stars
194
4 stars
103
3 stars
39
2 stars
28
1 star
74

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported poor food quality, including cold, soggy sandwiches and overcooked fries.

Service Issues

Many reviews highlighted slow service, unprofessional staff behavior, and incorrect orders.

Management

Feedback indicated mixed experiences with management, with some praising new management for improvements, while others criticized unprofessionalism.

Cleanliness

While some customers noted cleanliness, others reported issues such as sticky floors and unsanitary food handling practices.

Customer Service

Customer service experiences varied widely, with some praising friendly staff and others reporting rudeness and lack of attention.
  • PS
    Paul Skenes
    Feb 21, 2026
    1.0
    Absolutely horrible staff and service. I have lived in Knightdale my entire life and it is the worst it has ever been. Rude and slow.
  • JC
    J C
    Jan 29, 2026
    5.0
    I love this Arbys in Knightdale and the female store managers here have taken to heart making sure this store runs proper, provides fresh food and friendly service.
  • RR
    Ree
    Jan 17, 2026
    2.0
    The food was good, but the manager was a little unprofessional. I probably won't come to this location again. If the atmosphere isn't inviting, then I'm not going to spend my money. I'm sure she doesn't care about losing customers obviously, either way she's going to still get paid.
  • CW
    Christynn Williams
    Jan 15, 2026
    1.0
    Last Thursday, my boyfriend and I visited this Arby’s, and unfortunately the experience was terrible from start to finish. I ordered a buffalo chicken sandwich with extra ranch and a medium curly fry. The sandwich was cold, soggy, and barely put together — it was literally falling apart. There was also no extra ranch at all, despite asking for it. The fries were nothing special, but the sandwich alone was enough to ruin the meal. My boyfriend ordered the chicken tenders with a medium fry and a drink. The tenders were so hard that he almost cracked a tooth biting into them. That’s completely unacceptable. The atmosphere inside the restaurant was also unpleasant. It was extremely cold, and the condiment station was completely empty. No ketchup, no mustard — nothing. We had to keep going back to the counter just to ask for basic condiments, even though there’s a whole setup meant for customers dining in. Overall, the food quality was very poor, the restaurant was unprepared, and the experience was disappointing. I honestly don’t understand how this location is still open. Definitely would not recommend.
  • MM
    Moocifer
    Dec 31, 2025
    5.0
    Today we were moving and I went in to get food for us and I just really have to thank the GM she was absolutely wonderful. She saw me. She was just so compassionate. She was busy but had a moment to wish us well. Lady may your new year bring you so much joy, laughter and prosperity!

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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