Wendy's

3.6
763 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2409 N. Herritage Street, Kinston, NC
28501, United States

Hours

Reviews

3.6
763 reviews
5 stars
296
4 stars
167
3 stars
131
2 stars
62
1 star
107

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised individual staff members while others reported rude and unprofessional behavior.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others received cold or poorly prepared food.

Cleanliness

Multiple complaints about cleanliness, particularly in restrooms and dining areas.

Wait Times

Long wait times reported frequently, both in drive-thru and in-store, leading to customer frustration.

Order Accuracy

Numerous instances of incorrect orders and missing items, contributing to negative experiences.
  • SC
    Shawn Currie
    Dec 27, 2025
    4.0
    Great customer service. Hardworking Crew!
  • KV
    Kelly Vibes
    Dec 18, 2025
    5.0
    I enjoy having their Grilled chicken apple pecan salads. Burgers are amazing as well. Fries are usually hot, fresh and a little crispy. Mmmmm so good. They have an reward program as well, which can save you some money or get free food! I don't think you can beat that, lol.
  • RR
    Ronda Rodriguez
    Nov 29, 2025
    1.0
    Eating here now. The absolute worst food, service and attitudes of any Wendy’s we have ever been subject. Will never grace these doors again. The owner should be more selective with his hires, especially the one that is servicing the counter now!
  • JM
    James Mertens
    Nov 25, 2025
    4.0
    Good food well cook, enjoyable meal.
  • NM
    Nate McLeod
    Nov 16, 2025
    1.0
    Won't even take orders at the drive through.

Frequently Asked Questions About Wendy's

Is Herritage Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours at this Wendy's location?

The drive-thru is open daily from 7:00 AM to 2:00 AM.