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McDonald's

3.6
(1466 reviews)

Business Details

612 E New Bern Road, Kinston, NC
28501, United States
(252) 523-8925
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
612 E New Bern Road, Kinston, NC
28501, United States

Hours

Reviews

3.6
1,466 reviews
5 stars
547
4 stars
343
3 stars
253
2 stars
118
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders, leading to a negative dining experience.

Food Consistency

Customers reported inconsistent food quality, with issues such as cold fries, incorrect orders, and undercooked items.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others pointed out issues with cleanliness, particularly in the drive-thru area.

Staff Attitude

While some reviews praised friendly and helpful staff, many others criticized the attitude of employees, describing them as indifferent or rude.
  • YN
    Ya boi Nick
    Feb 23, 2026
    4.0
    I got poisoned here by Ronnie Mcdonnie BUT he did a delightful song and dance routine beforehand and he was very polite. He even called poison control but they were unable to diagnose my shrek movie cup cadmium poisoning. Oh well. Enjoyable experience overall 4/5. Watch out for the barnacles, it's the season for them.
  • BW
    Brooke Werner
    Feb 17, 2026
    1.0
    Whoever the manager that was working tonight 2/17 at around 7:30 pm was one of the rudest people I’ve met. I was missing a fry in my drive thru order and she wanted to see my receipt because she didn’t mess up bagging anything because she was in the bagging area. When I brought the receipt back in to show them I didn’t get it she continued to have an attitude saying she didn’t leave it out the bag. I get having a bad night but don’t take it out on your customers if you mess up. I will avoid going to this McDonald’s from now on. Not like they need my business anyway. I hope she can figure out how to have better customer service.
  • MW
    Mary Whitley
    Jan 19, 2026
    2.0
    Just left McDonald and my mother in law ordered me and my husband breakfast combos. And the lady who was talking our order didn’t give us our total, didn’t complete the order on the screen,and told us to go ahead and pull to the first window. which isn’t a big deal until we get to the last window and after the worker handed my mother in-law the bag she decided to check our bag might I add after she had already paid. And we where missing a hash brown which once again isn’t a big deal we told her we were missing the hash brown hoping she would get us another one for the final meal we ordered we wait about 5 minutes and then she opens the door seemingly very confused and ask us the we want another hash brown and we say yes to complete out last combo anyway about 2 minutes later the manager comes to the window with this big attitude at hand and tells us the in order to get another hash brown we would have to pay for it because we only got 2 combos which is something we’ve not been informed of yet and the she shows us our receipt and my mother in-law just told her never mind because of this terrible attitude this manager has and and she is almost yelling at us to take our receipt like we are stupid and trying to scam them over a single hash brown which we paid more money for because of the workers mistake. Which once again wouldn’t have been a big deal if the manager (which looks about 19 years old) just asked us a few questions instead of have this woe is me mindset.
  • GG
    GenitikP
    Jan 18, 2026
    1.0
    DO NOT EAT HERE, they don’t care. Every time I come here, I know I speak clearly to them, they even repeat my order back to me. Then when I get up there my order is wrong, fry sizes are wrong, drink size. Then they want to argue with you even when you’re nice.
  • JS
    Joyce Philbeck Smith
    Jan 5, 2026
    2.0
    No place to get napkins. I had to go back to the counter to ask for some. Elderly people had a hard time standing in line to order food because there was only one register and the young woman working the register was also taking food out to customers and running food outside to people in the drive thru.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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