Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
2,052 reviews
5 stars
751
4 stars
510
3 stars
345
2 stars
152
1 star
294
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor communication.
Speed of Service
Many customers noted slow drive-thru and order fulfillment times, leading to frustration.
Food Quality
Food quality is inconsistent, with some customers receiving fresh and hot meals while others report cold or incorrect orders.
Cleanliness
The cleanliness of the restaurant is inconsistent, with some reviews highlighting clean conditions while others describe dirty environments.
Management Issues
Several reviews mention poor management practices, including rude behavior from managers and lack of staff training.
- PSPreston Stover4 days ago5.02 orders of 10 piece chicken nuggets Hot and fresh.
- JJJose JohnNov 17, 20251.0They made my small McFlurry to Xtra small
- RSRandy SmithNov 1, 20255.0Got a caramel iced coffee. Was really good! Use the app and get any size for $.99!!!! Great deal!
- WEWanda EllisOct 26, 20255.0The restaurant and it was absolutely packed! The drive-thru was backed up, but despite the chaos, the service was still top-notch! We could hear the manager directing his team like a pro, communicating clearly and efficiently, even speakin' Spanish to the Spanish-speaking staff - it was impressive! The whole experience was seamless, and kudos to the manager for keepin' everything runnin' smoothly. And the restaurant itself was spick and span, too - couldn't fault a thing!
- SRShirley RobinsonSep 22, 20252.0I went to McDonald’s #2577, this morning 9/22/25, the one located at 110 W Vernon Ave, Kinston, NC 28501. I ordered a McGriddle sausage and egg no cheese and a small coffee, 2 creams, 2 Splendas on the side at approximately 8:52 am. When I received the coffee cream was already in it: the young lad said we don’t have cream so I thought the Splenda was included too. She really didn’t take the time to explain and gave a cup of black coffee and I stated I can’t drink it like that. When I got the coffee back she out so much cream in it the coffee looked like milk. I checked the bag and it was sugar instead of Splenda. They slammed the door closed and I had to tell her I needed Splenda so I assume this lady was the assistant manager was rude with an attitude. Now I know why o don’t usually go to this McDonald’s and my friends state they go to the once across from Walmart which is where I normally go. This McDonald’s need to train the workers and managers with customer service skills. I will never go there again nor recommend my family that comes out of town to go there. Poor customer service. I told the lady who I assumed was the manager I was not trying to give her a hard time but trying to understand what she was stating. Also I had a business before, why would you let creamers run out and the customer is not made aware until their coffee is received with cream already in it. Yet the manager and worker immediately got an attitude and closed the window while I was still talking; very rude and unprofessional.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Kinston, NC?
McDonald's in Kinston, NC is open 24 hours a day, 7 days a week.
Does this McDonald's location have a drive-thru service?
Yes, this McDonald's location offers a 24/7 drive-thru service.
Can I order McDonald's food for delivery or pickup?
Yes, this McDonald's offers delivery and curbside pickup services via their online ordering system and app.
What payment methods are accepted at McDonald's in Kinston?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the menu for McDonald's in Kinston, NC?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
Is there WiFi available at this McDonald's location?
Yes, WiFi is available for customers at this McDonald's.
How can I earn rewards at McDonald's?
You can earn points for free food through the MyMcDonald's Rewards program available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can I visit before or after dining at McDonald's on W Vernon Avenue?
Nearby places include Goodwill Industries of Eastern NC for thrift shopping and charity, and Vick's Coin Laundry for laundry services.
Are there any nearby fitness or recreational facilities close to McDonald's?
Yes, Gold's Gym is located nearby for your fitness needs.
What local automotive services are near this McDonald's?
Nearby automotive services include Whistle Express Car Wash, The Wave Car Wash, Murphy USA gas station, Shell Rapid Lube, and Valvoline Instant Oil Change.