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Arby's

3.8
(724 reviews)
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Business Details

4173 W Vernon Ave, Kinston, NC
28504, United States
(252) 527-1085
http://www.arbys.com/locations/us/nc/kinston/4173-w-vernon-ave/store-6445
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
4173 W Vernon Ave, Kinston, NC
28504, United States

Hours

Reviews

3.8
724 reviews
5 stars
336
4 stars
172
3 stars
85
2 stars
31
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and indifference from employees.

Food Quality

Food quality varies significantly; some customers enjoyed their meals while others received cold or improperly prepared items.

Cleanliness

The cleanliness of the restaurant is inconsistent, with reports of dirty bathrooms and unkempt dining areas.

Service Speed

Many customers experienced slow service, particularly in the drive-thru, leading to frustration.

Order Accuracy

Numerous complaints about incorrect orders and missing items were noted, indicating issues with order accuracy.
  • MJ
    Molly Jones
    Jan 18, 2026
    5.0
    Meat & 3. Delish The peach cobbler roll up is so good Great price for everything you get
  • MM
    Marlene Matthews
    Dec 30, 2025
    5.0
    Good customer service. Enjoyed the sandwich I bought.
  • BP
    Barrett Powell
    Dec 19, 2025
    1.0
    Stopped in last weekend. Used to live Arby's. Only two people working. A lady at the front and a guy in the back. Lady was sick and complained about having to work. Watched asshe wiped her nose and then began putting French fries in containers. Decided to go elsewhere.
  • SS
    sweets2229
    Nov 29, 2025
    1.0
    The food was mediocre at best. It was barely warm. I ordered a milkshake... it was not even a full cup. We were the only customers there. There was a young black woman working at the drive thru with long hair. Completely acted like she couldn't care less if we were there. Never said hello, thank you, nothing other than my food total and did I want any sauce. She simply handed our bag of food out the window, never said a word, and then shut the window. What has happened to customer service? You could tell she was only there to get a paycheck. We were there Sat 11/29/2025 about 315pm. We will never go there again!
  • DL
    David Lee
    Jan 19, 2020
    4.0
    Good food. Good service. Turkey Club was on-point.
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Brand Certified Facts from Arby's

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