McDonald's

3.3
2139 reviews
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Business Details

1603 S Croatan Hwy, Kill Devil Hills, NC
27948, United States
(252) 441-3349
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1603 S Croatan Hwy, Kill Devil Hills, NC
27948, United States

Hours

Reviews

3.3
2,139 reviews
5 stars
658
4 stars
415
3 stars
389
2 stars
214
1 star
463

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude or unhelpful staff, with several instances of poor customer service and long wait times.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect orders, cold food, and unsanitary conditions.

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables, overflowing trash, and unsanitary bathrooms.

Efficiency

Customers experienced long wait times, particularly in the drive-thru, although some noted quick service during busy periods.

Management Issues

Several reviews suggested a need for better management and staff training to improve overall customer experience.
  • PW
    P Wolfe
    Nov 11, 2025
    1.0
    Not your usual McDonald experience Employee: go ahead and order order complete Employee: Pull around at window Employee: no communication Drive through windows were filthy, while window was open inside of store looked dirty. Employees looked disheveled, left a lot to be desired. We ate there twice last week both times were the same experience. Young people who just don't care and managers that don't know they are supposed to. McDonald's food is way to expensive now to accept second rate customer service.
  • PL
    Pierce Lepage
    Nov 11, 2025
    5.0
    Hispanic manager at night time seems to have his head on straight always really nice to me. goes out of his way and treats me with respect.
  • DB
    Donna Biggs
    Nov 9, 2025
    5.0
    No complaints
  • MS
    Madison Smith
    Oct 30, 2025
    1.0
    Ordered online to get the points and then sent my husband to actually grab the food. When he returned opening it up. I see that the drinks and the fries no longer have the Monopoly on it. When trying to even call in it goes immediately to their voicemail is full. When my husband was picking up the food he had spoken to who he was pretty sure was the store manager she in return was extremely rude and refused to comment on anything.
  • JF
    Joseph Fravel
    Oct 17, 2025
    2.0
    It took 20+ minutes to go from ordering to finally making it up to the window to get our food. I don't know if they were short staffed or if they didn't know what they were doing.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in Kill Devil Hills?

McDonald's in Kill Devil Hills is open daily from 5:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 1:00 AM Monday through Thursday and Sunday, and until 2:00 AM on Friday and Saturday.