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Dunkin'

3.5
(672 reviews)

Business Details

2257 Spider Dr NE, Kannapolis, NC
28083, United States
(704) 956-0959
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Kannapolis, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2257 Spider Dr NE, Kannapolis, NC
28083, United States

Hours

Reviews

3.5
672 reviews
5 stars
298
4 stars
105
3 stars
57
2 stars
45
1 star
167

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.

Speed of Service

Customers frequently mentioned long wait times in both drive-thru and in-store, often exacerbated by understaffing.

Food Quality

Several reviews noted that food and drinks were often served cold or poorly prepared, impacting overall satisfaction.

Staff Friendliness

While some customers praised individual staff members for their friendliness, the overall sentiment was that staff morale and attitude were lacking.
  • TS
    Tempestt stewart
    2 days ago
    1.0
    The employees attitudes suck. They are very snappy and not friendly at all. Whether busy or not customer service shouldn’t change. It’s always the same lady taking drive thru orders with a nasty attitude. I don’t recommend this location at all. I’ve been to this location several times and it’s the same thing every time. This was the last time. I pulled off without ordering anything. I won’t spend my money where the employees act like they hate their job.
  • AV
    Ali Vlogs
    Feb 15, 2026
    3.0
    I placed a mobile order around 3pm today and picked it up through the drive-thru. The food was a bit cold, but that wasn’t my main concern. I ordered a black iced coffee with no creamer because I planned to add a protein shake. When I got it, it looked lighter than expected, so I simply asked the employee, “Does this have creamer in it?” She responded in a very snappy tone, saying, “It says black, it’s not supposed to have creamer.” I wasn’t being rude or complaining—I was just asking a simple question to make sure my order was correct. The interaction felt unnecessarily unfriendly, and I hope customer service can be a little more polite in the future.
  • MG
    Marcia Goode
    Feb 11, 2026
    1.0
    I came to this location today 1/11/2026 ordered a sandwich and received it incorrectly after waiting for 10 mins and dealing with rude staff. I went back in the establishment for them to remake the sandwich and I ONLY GOT HALF OF IT!
  • KH
    Katelyn Hicks
    Feb 7, 2026
    1.0
    There's a woman with purple hair and a mustache who was screaming her head off with me and another woman in the restaurant. I'm not sure who hires people who think screaming at the top of their lungs and in quote said "I don't care if these people think I'm crazy" but yall need to rethink who yall hire
  • RS
    Red Star
    Feb 4, 2026
    5.0
    Absolutely a must visit on all seasons and small pick me ups for that rough start for work, I came in half asleep and I got myself a mocha frapp. and a doughnut 🍩 and now I'm wired to do my job feeling like I just left home and a family member added all their love and support for my well being. The staff is amazing, easy to speak to(even though im kinda shy when talking to new people),and most of all the atmosphere is always on a good welcoming for every single time I visited this location in general. To the team who worked 02/04/2026 early morning needs to be acknowledged for their hard work and having everyone being able to go through and get their jobs done with a smile for the day. -sorry I kinda went on a rant, but they really did do an amazing job and really needs the praise and thanks for their work👏🏾👏🏾👏🏾 -RedStar

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Kannapolis, NC?

Dunkin' in Kannapolis, NC operates Monday to Friday from 5:00 AM to 8:00 PM, and on Saturdays and Sundays from 6:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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