Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kannapolis, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders and missing items, indicating a lack of attention to detail.
Speed of Service
Customers frequently mentioned long wait times in both drive-thru and in-store, often exacerbated by understaffing.
Food Quality
Several reviews noted that food and drinks were often served cold or poorly prepared, impacting overall satisfaction.
Staff Friendliness
While some customers praised individual staff members for their friendliness, the overall sentiment was that staff morale and attitude were lacking.
TS
Tempestt stewart
2 days ago
1.0
The employees attitudes suck. They are very snappy and not friendly at all. Whether busy or not customer service shouldn’t change. It’s always the same lady taking drive thru orders with a nasty attitude. I don’t recommend this location at all. I’ve been to this location several times and it’s the same thing every time. This was the last time. I pulled off without ordering anything. I won’t spend my money where the employees act like they hate their job.
AV
Ali Vlogs
Feb 15, 2026
3.0
I placed a mobile order around 3pm today and picked it up through the drive-thru. The food was a bit cold, but that wasn’t my main concern.
I ordered a black iced coffee with no creamer because I planned to add a protein shake. When I got it, it looked lighter than expected, so I simply asked the employee, “Does this have creamer in it?”
She responded in a very snappy tone, saying, “It says black, it’s not supposed to have creamer.” I wasn’t being rude or complaining—I was just asking a simple question to make sure my order was correct.
The interaction felt unnecessarily unfriendly, and I hope customer service can be a little more polite in the future.
MG
Marcia Goode
Feb 11, 2026
1.0
I came to this location today 1/11/2026 ordered a sandwich and received it incorrectly after waiting for 10 mins and dealing with rude staff.
I went back in the establishment for them to remake the sandwich and I ONLY GOT HALF OF IT!
KH
Katelyn Hicks
Feb 7, 2026
1.0
There's a woman with purple hair and a mustache who was screaming her head off with me and another woman in the restaurant. I'm not sure who hires people who think screaming at the top of their lungs and in quote said "I don't care if these people think I'm crazy" but yall need to rethink who yall hire
RS
Red Star
Feb 4, 2026
5.0
Absolutely a must visit on all seasons and small pick me ups for that rough start for work, I came in half asleep and I got myself a mocha frapp. and a doughnut 🍩 and now I'm wired to do my job feeling like I just left home and a family member added all their love and support for my well being. The staff is amazing, easy to speak to(even though im kinda shy when talking to new people),and most of all the atmosphere is always on a good welcoming for every single time I visited this location in general.
To the team who worked 02/04/2026 early morning needs to be acknowledged for their hard work and having everyone being able to go through and get their jobs done with a smile for the day.
-sorry I kinda went on a rant, but they really did do an amazing job and really needs the praise and thanks for their work👏🏾👏🏾👏🏾 -RedStar
What are the operating hours of Dunkin' in Kannapolis, NC?
Dunkin' in Kannapolis, NC operates Monday to Friday from 5:00 AM to 8:00 PM, and on Saturdays and Sundays from 6:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What seasonal drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Where is Dunkin' located in Kannapolis, NC?
Dunkin' is located at 2257 Spider Dr NE, Cabarrus, Kannapolis, NC 28083, USA.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a quick grab and go experience.
Does Dunkin' offer breakfast and lunch options?
Yes, Dunkin' serves breakfast, lunch, and brunch with items like coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for fast and convenient service.
What nearby food options are available around Dunkin' in Kannapolis?
Nearby food options include Sogo Express III and T C Sogo Express III for Japanese cuisine, East Coast Wings + Grill for American and barbecue dishes, Milano Pizza, Firehouse Subs for sandwiches, and Little Caesars Pizza for quick pizza meals.
Are there entertainment or shopping spots near Dunkin' where customers can visit?
Customers can visit nearby stores like Walmart Grocery Pickup and Delivery for shopping, GameStop and North Lite - GameStop for gaming and entertainment, and Petco for pet supplies.
How can the nearby T-Mobile store help customers visiting Dunkin'?
Customers visiting Dunkin' can also visit the nearby T-Mobile store for mobile phone services, telecommunications, and internet needs, making it convenient to handle errands in one trip.
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