Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kannapolis, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
661 reviews
5 stars
293
4 stars
102
3 stars
56
2 stars
45
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unprofessional behavior from staff, particularly during busy hours.
Order Accuracy
Numerous reviews highlight issues with incorrect orders and missing items, leading to customer frustration and disappointment.
Staffing Issues
Many customers noted that the location is often understaffed, contributing to slow service and chaotic experiences.
Food Quality
Several reviews mention dissatisfaction with the quality of food and drinks, including stale items and poorly prepared orders.
Positive Experiences
Despite the negative feedback, some customers reported positive interactions with friendly staff and enjoyable food, indicating that experiences can vary significantly.
- JBJess BrownNov 7, 20251.0I got a peppermint mocha and it didn’t even taste like peppermint it tasted watered down and my mom got a cookie butter cloud coffee and they were to lazy to pop the lid on so her cold foam spilled all over the car and also we got the wicked munchkin tin and they were out of munchkins and that’s ok but the thing is they just gave us the tin with no doughnuts or anything so we had to ask for them to put doughnuts in it and right after they said they would give three they gave us two I do not recommend them because this is ridiculous…
- JMJudith McClellanNov 7, 20251.0Customer service is horrible! I literally stood there about 5 minutes and no one acknowledged me. No may I help you, or we'll be with you on one minute We're on our way to work and don't have time to wait because employees don't know how to acknowledge customers who are waiting to be served!
- RNRobbie NNov 6, 20255.0When I come in and it is busy, they are still on it and going super fast. I really appreciate this Dunkin for their friendly attitudes and their quickness. I have not had a problem once with my order at this Dunkin regardless of how I order. THANK YOU!
- AVAna VoreNov 5, 20251.0Every time I come here they always mess up my order or take forever to make it even when not busy. Tonight, I go to order two hot chocolates. After sitting at the empty drive thru window for 19 minutes, a young man comes to the window and hands us our cups saying “not gonna lie they ain’t even hot” with the biggest smile on his face. I’m don’t coming to this location.
- NWNatia WoodruffOct 20, 20251.0Absolutely the worst customer service experience I have ever had. I wanted the trick or treat bucket they didn’t have any doughnuts holes which was fine since she said I could purchase the buckets without them. I tried to order 2 doughnuts they were sold out of every flavor I wanted. After she told me what they had I ordered 2. After she asked me if that was all she didn’t say anything else! I waited another min or so then pulled up since the two cars in front of me had driven off. When I reached the window a nice guy named Charles greeted me and asked what my order was I told him. He then told me he would be right back. When the window opened again Autumn said that she could not take orders at the window. I told her I placed my order already. She then stated that she didn’t tell me to pull forward and she had her hands full and could not tell me to hold on. I asked her what should I do now and she said I could have just waited because she was busy and had a lot going on. She then rolled her eyes at me and I asked her if she was being serious right now! Then asked for a manager she said they didn’t have one and walked away. Charles charged me for my items, I paid , and then he gave be what I thought I purchased. Just when I thought it couldn’t get worse she gave him a bag of hash rounds instead of the doughnuts. Autumn is extremely unprofessional and rude!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Kannapolis, NC?
Dunkin' in Kannapolis, NC operates Monday to Friday from 5:00 AM to 8:00 PM, and on Saturdays and Sundays from 6:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What seasonal drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Where is Dunkin' located in Kannapolis, NC?
Dunkin' is located at 2257 Spider Dr NE, Cabarrus, Kannapolis, NC 28083, USA.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a quick grab and go experience.
Does Dunkin' offer breakfast and lunch options?
Yes, Dunkin' serves breakfast, lunch, and brunch with items like coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for fast and convenient service.
What nearby food options are available around Dunkin' in Kannapolis?
Nearby food options include Sogo Express III and T C Sogo Express III for Japanese cuisine, East Coast Wings + Grill for American and barbecue dishes, Milano Pizza, Firehouse Subs for sandwiches, and Little Caesars Pizza for quick pizza meals.
Are there entertainment or shopping spots near Dunkin' where customers can visit?
Customers can visit nearby stores like Walmart Grocery Pickup and Delivery for shopping, GameStop and North Lite - GameStop for gaming and entertainment, and Petco for pet supplies.
How can the nearby T-Mobile store help customers visiting Dunkin'?
Customers visiting Dunkin' can also visit the nearby T-Mobile store for mobile phone services, telecommunications, and internet needs, making it convenient to handle errands in one trip.