Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Kannapolis, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.5
662 reviews
5 stars
295
4 stars
103
3 stars
56
2 stars
45
1 star
163
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness and lack of acknowledgment from staff.
Order Accuracy
A significant number of customers reported issues with incorrect orders, including missing items and wrong drinks.
Staffing Issues
Many reviews mentioned that the location is often understaffed, leading to slow service and overwhelmed employees.
Product Quality
Customers frequently complained about the quality of food and drinks, citing issues like watered-down coffee and stale donuts.
Mixed Experiences
While some customers praised friendly staff and good service, many others had negative experiences, indicating inconsistency in service quality.
- SBSarah BarnettJan 10, 20261.0This place was going to eat but didnt told I needed a receipt before I can use the bathroom@53 if got to go u got to go plus I like washing my hands before eating and the manger was omg when she unlocked the bathroom door everybody in was rude I wasn’t in the move has a state Employee ya’ll know better Think it call for inspection there was not one happy person in that place
- APAm PruittDec 9, 20254.0I just want to say this place does not run well in the morning without Kayla!!!!
- RNRobbie NNov 6, 20255.0When I come in and it is busy, they are still on it and going super fast. I really appreciate this Dunkin for their friendly attitudes and their quickness. I have not had a problem once with my order at this Dunkin regardless of how I order. THANK YOU!
- RGRUBII GARCIAOct 26, 20255.0Listen I know they are short staffed, and people are harsh, but when I say I love this location I love it. The people in there are amazing. Its a shorter lady I think shes the manager she is always so nice, but I love Autumn shes always on it and no matter the rudeness or stress she smiles and is just so down to earth! She is great! And i enjoy our small talks!!! There's always a young guy working with her also he is sweet
- NWNatia WoodruffOct 20, 20251.0Absolutely the worst customer service experience I have ever had. I wanted the trick or treat bucket they didn’t have any doughnuts holes which was fine since she said I could purchase the buckets without them. I tried to order 2 doughnuts they were sold out of every flavor I wanted. After she told me what they had I ordered 2. After she asked me if that was all she didn’t say anything else! I waited another min or so then pulled up since the two cars in front of me had driven off. When I reached the window a nice guy named Charles greeted me and asked what my order was I told him. He then told me he would be right back. When the window opened again Autumn said that she could not take orders at the window. I told her I placed my order already. She then stated that she didn’t tell me to pull forward and she had her hands full and could not tell me to hold on. I asked her what should I do now and she said I could have just waited because she was busy and had a lot going on. She then rolled her eyes at me and I asked her if she was being serious right now! Then asked for a manager she said they didn’t have one and walked away. Charles charged me for my items, I paid , and then he gave be what I thought I purchased. Just when I thought it couldn’t get worse she gave him a bag of hash rounds instead of the doughnuts. Autumn is extremely unprofessional and rude!
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Kannapolis, NC?
Dunkin' in Kannapolis, NC operates Monday to Friday from 5:00 AM to 8:00 PM, and on Saturdays and Sundays from 6:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services for customer convenience.
What seasonal drinks are currently available at Dunkin'?
During the holiday season, Dunkin' offers the Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Where is Dunkin' located in Kannapolis, NC?
Dunkin' is located at 2257 Spider Dr NE, Cabarrus, Kannapolis, NC 28083, USA.
Can I order ahead using a mobile app for this Dunkin' location?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android platforms for a quick grab and go experience.
Does Dunkin' offer breakfast and lunch options?
Yes, Dunkin' serves breakfast, lunch, and brunch with items like coffee, espresso, breakfast sandwiches, and donuts.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location has a drive-thru for fast and convenient service.
What nearby food options are available around Dunkin' in Kannapolis?
Nearby food options include Sogo Express III and T C Sogo Express III for Japanese cuisine, East Coast Wings + Grill for American and barbecue dishes, Milano Pizza, Firehouse Subs for sandwiches, and Little Caesars Pizza for quick pizza meals.
Are there entertainment or shopping spots near Dunkin' where customers can visit?
Customers can visit nearby stores like Walmart Grocery Pickup and Delivery for shopping, GameStop and North Lite - GameStop for gaming and entertainment, and Petco for pet supplies.
How can the nearby T-Mobile store help customers visiting Dunkin'?
Customers visiting Dunkin' can also visit the nearby T-Mobile store for mobile phone services, telecommunications, and internet needs, making it convenient to handle errands in one trip.