Business Details
About
Mexican Restaurant
Chipotle Kannapolis is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.4
643 reviews
5 stars
148
4 stars
55
3 stars
39
2 stars
54
1 star
347
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty floors, overflowing trash, and unclean food preparation areas.
Customer Service
Numerous customers reported rude and dismissive staff, with complaints about poor service and lack of assistance.
Food Quality
Many reviews mentioned issues with food quality, including cold meals, small portions, and incorrect orders.
Availability of Menu Items
Customers frequently noted that the restaurant was out of key menu items, leading to disappointment.
- AIAaron Morrison II4 days ago4.0I go around to various Chipotle's and every single one I get the exact same order. This one did not follow the portion requests and then it was a little bit overcooked. The portion sizes here are smaller than I've experienced that other locations. But the burrito was definitely good.
- WWWorldLyrics4 days ago1.0Every time I order something to pick up at the drive thru, the bowl is barely full. Like what’s going on with your employees ? Especially the ones at the drive thru window ? I can’t spend $13 + just to have this little bowl in my face. This is unacceptable.
- LWLindsey WalkerDec 27, 20251.0I never leave reviews, but this place is disgusting. 2nd time giving it a try and nasty both times. Food all over the floor, trash overflowing. I see why the sanitation grade is 93. It is definitely not worth the $50 i paid for 3 people. Also, ridiculous I have to order quesadilla only on- line, cannot order inside. Something about only 1 quesadilla maker?! I won't be trying a 3rd time. The online survey wouldn't submit- wonder why😡
- LMLisa MillerDec 26, 20251.0Twice this week I have gotten Chipotle from this location, the first time the meal was cold. Okay, I figured it was a fluke, I'll try again. The second time, today, the man at the drive-through window proceeded to aggressively yell at me as I drove off to "have a good one" after saying it while I was at the window, and I responded the first time. The food is already kind of garbage and so is the customer service, so to also be heckled while simply passing through the drive through has put me off this location forever.
- NRNasima RDec 20, 20251.0We live six minutes from this location, and by the time that we picked up our order through the drive-through (we were inline maybe 3 minutes) and got home, the food was terribly cold. When I placed the order online, I could not use my rewards, even though it let me add the rewards to my cart. The guy at the drive-through was rude and dismissive when I asked him about how I add my rewards to my cart when ordering online. Food portions were terribly small, and as I mentioned were cold. I would not recommend this location if you were going through the drive-through. You may have a better experience going inside and monitoring how they make your food. They are very skimpy on the portions. Burrito was the size of a child’s portion .Overall, I would not recommend this location. Terrible customer service, terrible food quality and terrible experience. I tried to write customer support and couldn’t submit the complaint because the site gave me an error. Tried to take a survey, same thing… error.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Kannapolis?
Chipotle Mexican Grill in Kannapolis is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Kannapolis?
It is located at 580 Kannapolis Parkway, Cabarrus, Kannapolis, NC 28027, USA.
How can I contact Chipotle Mexican Grill in Kannapolis?
You can reach them by phone at +1 704-707-3374 or email at NC.3801.Kannapolis@chipotle.com.
Does Chipotle Mexican Grill in Kannapolis offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via their Chipotle app.
What type of food does Chipotle Mexican Grill in Kannapolis serve?
They serve customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What is Chipotle's approach to food sourcing and ingredients?
Chipotle follows "Food with Integrity" principles, sourcing ingredients from humane and sustainable farms, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Are there other dining options near Chipotle Mexican Grill in Kannapolis?
Yes, nearby dining options include Wendy's, Dunkin', L&L Hawaiian Grill, Panda Express, Zaxby's, and McDonald's, offering a variety of fast food and restaurant choices.
What nearby services can customers access when visiting Chipotle Mexican Grill in Kannapolis?
Nearby services include Ideal Dental and Carolina Dental Specialists for dental care, Axis Nail Spa and EB Hair Studio for beauty services, and several mobile phone and electronics stores like uBreakiFix and Verizon.
Are there nearby attractions to visit before or after dining at Chipotle in Kannapolis?
Yes, customers can visit Soul Ride Skatepark, an amusement and entertainment park nearby, for recreational activities before or after their meal.
How can customers stay connected with Chipotle Mexican Grill in Kannapolis on social media?
Customers can follow Chipotle on Facebook (ChipotleMexicanGrill), Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and offers.