Brand Certified
Chipotle Mexican Grill
2.4(653 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
580 Kannapolis Parkway, Kannapolis, NC
28027, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(704) 707-3374
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/nc/kannapolis/580-kannapolis-parkway?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3801
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Kannapolis is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
2.4
653 reviews
5 stars
150
4 stars
56
3 stars
40
2 stars
54
1 star
353
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted unsanitary conditions, including dirty floors, overflowing trash, and unclean food preparation areas.
Customer Service
Many customers reported rude and unprofessional behavior from staff, with complaints about poor communication and lack of assistance.
Food Quality
Customers frequently mentioned issues with food quality, including cold meals, small portions, and incorrect orders.
Availability of Items
Several reviews noted that the restaurant often runs out of key menu items, leading to customer dissatisfaction.
Overall Experience
The overall sentiment is overwhelmingly negative, with many customers expressing frustration and disappointment with their experiences.
- KHKaty HerringtonFeb 21, 20261.0What’s terrible about this restaurant is they cannot take 2 minutes to pick up trash and food off the kitchen and restaurant floor. I have to wonder what kind of corners they cut in making food. I can say I received about 1/2 the meat I used to get although I haven’t been in about a year and have no plans to return. Their customer service is dreadful, too. When I told the cashier there was food all of the tables, she grabbed a towel, looked at the tables and turned back around to put the towel back—I guess it wasn’t dirty enough for her. You couldn’t pay me to go back!!!
- WSWendy StoreyFeb 16, 20261.0This Chipotle should be packed given its location. I can see why it is not, however. I watched the service person wearing one pair of gloves operate the register, pull drinks out of the refrigerator, serve pico, corn and handle cheese with those same gloves. When I asked her about it, she blew it off and ignored it. I love the food at Chipotle, but I have to say, I am so disappointed in the management of this store. It's always dirty and then you see what I just saw. I would pick another location if you want to ensure the safety of your food.
- FNFrank NobleFeb 10, 20265.0Good atmosphere, staff is polite
- ECEmily CorderoFeb 8, 20261.0The worst experience and always leaving me boycotting Chipotle. Ive reached out to customer service. I cant believe this Chipotle is allowed to remain in business. The staff is SO rude! They are mad if they have customers which is wild bc it is literally their job. They dont acknowledge you when youre standing there waiting for 5 minutes with no other customers in line. They are in the back talking about customers directly in front of them. What type of Chipotle is OUT OF CHEESE?! Loll Never have grilled veggies. Have an attitude when you ask them for ingredients. Literally will never go back and probably not to any Chipotle. If this type of service is acceptable it isnt a company that will get my money.
- SRStephanie RomeroJan 22, 20261.0THE WORST CHIPOTLE OF MY ENTIRE LIFE!!!!!! Employees on their food while serving you, telling you, “hold up” to check their phone while you’re ordering. My food was so cold because they TOOK FOREVER. It took over 30mins to even get my order. THE WORST OF THE WORST! They need a manager ASAP!
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Kannapolis?
Chipotle Mexican Grill in Kannapolis is open every day from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Kannapolis?
It is located at 580 Kannapolis Parkway, Cabarrus, Kannapolis, NC 28027, USA.
How can I contact Chipotle Mexican Grill in Kannapolis?
You can reach them by phone at +1 704-707-3374 or email at NC.3801.Kannapolis@chipotle.com.
Does Chipotle Mexican Grill in Kannapolis offer online ordering?
Yes, you can order online through their website at https://order.chipotle.com/ or via their Chipotle app.
What type of food does Chipotle Mexican Grill in Kannapolis serve?
They serve customizable Mexican fast-casual food including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What is Chipotle's approach to food sourcing and ingredients?
Chipotle follows "Food with Integrity" principles, sourcing ingredients from humane and sustainable farms, using only 53 real ingredients without artificial colors, flavors, or preservatives.
Are there other dining options near Chipotle Mexican Grill in Kannapolis?
Yes, nearby dining options include Wendy's, Dunkin', L&L Hawaiian Grill, Panda Express, Zaxby's, and McDonald's, offering a variety of fast food and restaurant choices.
What nearby services can customers access when visiting Chipotle Mexican Grill in Kannapolis?
Nearby services include Ideal Dental and Carolina Dental Specialists for dental care, Axis Nail Spa and EB Hair Studio for beauty services, and several mobile phone and electronics stores like uBreakiFix and Verizon.
Are there nearby attractions to visit before or after dining at Chipotle in Kannapolis?
Yes, customers can visit Soul Ride Skatepark, an amusement and entertainment park nearby, for recreational activities before or after their meal.
How can customers stay connected with Chipotle Mexican Grill in Kannapolis on social media?
Customers can follow Chipotle on Facebook (ChipotleMexicanGrill), Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, LinkedIn, and YouTube for updates and offers.
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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