McDonald's

Reviews

• CK

  Casi Knopp

  Mar 22, 2026
  2.0
  Play area is for bigger kids only. Mobile ordered, came with not enough utensils, food was cold and we left with upset stomaches. It was before 8am, yet we had to wipe the table we sat at and the bathroom was not clean with dirty counters. While the decor and asethics are nice, that's about it for this McDonald's. Also, don't care for having to go to the counter to ask for a refill on fountain drinks. Prefer to make my own drink if I'm eating in.
• BD

  Blake DiPaolo

  Mar 19, 2026
  1.0
  I approached the counter with the confidence of a seasoned traveler, a humble pilgrim on a sacred quest: a Number 9, two cheeseburgers, fries, and—because I believe in abundance—two spicy McChickens. Simple. Elegant. Achievable. Or so I thought. As I glanced up at the glowing menu screen, that digital oracle of truth, I saw… betrayal. A Big Mac meal. A Number 9 meal. A distortion of reality. A rewriting of history. I gently, bravely, corrected the order, like a hero restoring balance to a crumbling universe. Then came the moment that would define this saga. “No pickles,” I said. A pause. A shift in the air. “No onions?” she asked. Time slowed. “No… no pickles,” I clarified, my voice steady, though my soul trembled. She nodded. She understood. Or so I believed. The screen, however, remained unchanged—a silent red flag flapping in the wind of my doubt. I asked again, cautiously, like someone who’s seen too much. “You got the no pickles?” “Yeah, I got you. No problem.” No problem. Those words echoed in my mind as I took my bag, a paper vessel of hope, and left. I sat down, opened it, and there it was… the cheeseburger. Innocent on the outside. But within? Pickles. Not one. Not two. But a council of pickles. A full assembly. They stared back at me, smug and glistening, as if to say, “We were always meant to be here.” In that moment, I felt everything. Confusion. Betrayal. The faint sting of vinegar. I had trusted. I had believed. I had specified—twice. And yet, destiny had other plans… briny, crunchy plans. Would I return? Of course. This is not the end of our story. But next time… next time, I will check the bag before I leave. Because in this world, you don’t just order food. You fight for it.
• AR

  Atomic Red

  Mar 7, 2026
  5.0
  This is my favorite McDonald's in Jacksonville. Dine-in is table service and they are very friendly and professional.
• JB

  Joshua Butryn

  Mar 1, 2026
  1.0
  Overall experience one star!! At this location, we have had little hiccups over the years which nobody’s perfect and that is understandable. But these past two times that we have gone to this specific location we have had a sum of a few worst customer service that I can think of. About a week ago we order on the McDonald’s app like we always do. We go through the drive-through. I am at the second speaker because there is a car in front of me at the first speaker they call over. I give them my order number and they say if everything looks correct go ahead pull forward so I wait for the car in front of me to move and then go behind him. It’s not a two lane McDonald’s like the one on gum branch. We get up to the Window they tell me that I owe them money. I said no I had a mobile order under my name and they said we don’t have any mobile orders under that name. I was super confused. Three people came up, including the manager. And to preface on the manager, she wears a red vest that says guest service manager, and it’s pretty up there in age. It took the other manager to come up and look at my phone for three seconds and they had my stuff corrected. That whole ordeal could’ve been avoided if they would have properly done their job. Then you have one week later today. Again, we order on the mobile app go through the drive-through go smooth. We even had two mobile orders and they got both of them correct but I had an issue with my drink. I got a large Diet Coke, and when they handed me through the window, it looked like a light color so I took a sip of it While driving away. Realized that there wasn’t much syrup in it so it tasted like sparkling water. No issue again it happens. But the issue is when I went to go inside probably waited 20 minutes until I got a new drink, but I had to talk to three people again. The first girl who was doing the orders running out to the cars and everything. The second one again was that older lady in the red guest service manager best I asked both of them to get me a new Diet Coke because this one wasn’t right. The third girl was phenomenal. She helped out the two other people that were trying to order at the front desk and fix my issue right away. She did tell me they have been having issues with their Diet Coke system and I was like OK well, I can either get another Diet Coke or diet Dr Pepper just something diet gives me a new Diet Coke everything smooth but with those two issues it really makes it hard for me to come back to that specific establishment and that’s why I give it one star
• MR

  Matthew Rozzen

  Feb 20, 2026
  2.0
  Don't go through the drive thru garenteed your order is wrong

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