Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,065 reviews
5 stars
474
4 stars
247
3 stars
139
2 stars
54
1 star
151
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently complained about slow service, especially in the drive-thru, with long wait times reported.
Order Accuracy
Many reviews highlighted issues with incorrect or incomplete orders, leading to customer frustration.
Food Quality
There were mixed reviews on food quality, with some customers receiving cold or poorly prepared meals.
Customer Service
Customer service experiences varied widely, with some staff being friendly and helpful, while others were reported as rude or unprofessional.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and unkempt dining areas.
- BSBrandy SenselNov 3, 20251.0This was the final straw. Ordered food and had it delivered. The food was cold even though no other stops were made. The bag was not sealed and chicken nuggets were missing, AND they gave the wrong sauces. I called the delivery support number and they refunded everything. They also charged for an item that was supposed to be covered by my points.
- DKDavid KrostyneOct 29, 20251.0This location needs to seriously get a new person in drive thru. So went thru the drive through to get dinner at 0630 Oct 29, 2025. Upon pulling up my wife stated to order for both of us. So my wife gets one item out and a very rude woman on the other end asks her do you want anything else. Never gives my wife a chance to say what I wanted before do you want anything else again with an attitude. Most places wait until your totally done. Then we pull up to the window. My wife pays for our stuff and the rude woman on the other side continues to be just that. After getting our food my wife checked our older and kindly ask if she could get more crackers for her large chili which was one of the items we got. The woman about throws the Crackers at my wife then shuts the window. No thank you or any niceties at all. If your having a bad day or hate your job don't take it out on your customers
- EHelaine hillOct 28, 20255.0Mmmaaaannnnn, that chilly. Awesome. Yum
- MGMelissa GruberOct 21, 20252.0Drive thru SLOW 🐌
- SMSherry McIntoshAug 27, 20252.0Baked potato was hard. If we are going to eat the potato with plastic forks, please cook the potato enough so that the fork does not break when trying to eat it. It would have been nice to get butter and sour cream with the potato. I also ordered a salad and did not get any dressing nor did I get the Pecans that go with the salad but I did get three forks. This is the 6th meal that was incomplete or not made correctly in the last 2 months.
Frequently Asked Questions About Wendy's
Is Western Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Jacksonville, NC?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Jacksonville, NC into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (910) 750-6932.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Western Wendy’s serve breakfast?
Yes, this Wendy’s location in Jacksonville, NC serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-through hours for this Wendy's location?
The drive-through is open from 6:30 AM to 2:00 AM Monday through Thursday and Sunday, and from 6:30 AM to 3:00 AM on Friday and Saturday.
Does this Wendy's serve breakfast?
Yes, this Wendy's location serves breakfast items including breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is delivery available from this Wendy's?
Delivery is available. You can check availability by entering your address in the Wendy's app or at order.wendys.com.
How can I order food online from this Wendy's?
You can place an order online at https://order.wendys.com or through the Wendy's mobile app.
What are the dining options at this Wendy's?
This Wendy’s offers dine-in, drive-through, takeout, and delivery options.
Where can I buy Wendy's gift cards for this location?
Wendy's gift cards are available in-restaurant, at various retailers, and online at wendysgiftcards.com.
Are there any ATMs near this Wendy’s?
Yes, nearby ATMs include The Exchange Network, Bitcoin Depot ATM, and CoinFlip Bitcoin ATM.
What nearby restaurants can I visit before or after coming to Wendy's?
Nearby restaurants include Casa Mia Pizzeria, El Cerro Tacos, Domino's Pizza, Bojangles', Michaelangelo's Pizza, and Hwy 55 Burgers, Shakes & Fries.
Are there convenient services near this Wendy's location?
Yes, nearby you can find Speedway and WilcoHess gas stations, Western Union money transfer services, UPS Access Point shipping center, Johnson Drugs pharmacy, and Dollar General discount store.