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Wendy's

3.8
(1082 reviews)

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6995 Western Boulevard, Jacksonville, NC
28546, United States

Hours

Reviews

3.8
1,082 reviews
5 stars
479
4 stars
246
3 stars
141
2 stars
54
1 star
162

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and dismissive behavior from staff, particularly in the drive-thru, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent issues with incorrect orders, missing items, and food not being prepared as requested.

Food Quality

Several reviews mentioned cold or poorly prepared food, including undercooked items and incorrect drink orders.

Slow Service

Customers consistently complained about long wait times in both the drive-thru and dining areas, often leading to frustration.

Management Issues

Feedback indicated a need for better management and training, as many customers felt the staff lacked accountability and professionalism.
  • ES
    Edward Sheehan
    2 days ago
    1.0
    Constantly giving me trash/old fries. Went today 3/1/26, got a combo. They wait til AFTER I pay to tell me the drink machine is messed up and it'll be warm. Not only was it warm, but no carbonation. Why wendy doing me dirty like this??
  • BG
    Breanna G
    5 days ago
    1.0
    Honestly if I could give this location a half star to no star I surely would. Me and my husband went to Wendy’s drive thru at 1:03am last night and the employee at the window was a Hispanic woman and she seemed very nice at first but then she had an attitude. When we were given our food I tasted the fry’s., literally old and cold as if they just scooped up old fry’s out of the fry station and my Asiago sandwich chicken smelt old and it was brown and old. This honestly will be my last time at any Wendy’s. The food industry has definitely changed for the worst. My husband is like it’s Wendy’s I’m like nah their food shouldn’t be this bad knowing that they should follow a health policy with food safety. Yall literally made me sick the next morning im running to the bathroom. Such a shame. I won’t be spending my money at these restaurants.
  • TH
    Tamesha Hamilton
    Feb 3, 2026
    3.0
    Late night Manager is very mediocre you have to ask for things that should be included.. utensils.. etc
  • EL
    Ernestina Sabin (Liz)
    Jan 24, 2026
    1.0
    This location seriously needs a new manager. I called because the other Wendy's phone numbers were not working and I was trying to place a complaint about the Wendy's on north marine I ordered the bacon maple chicken sandwich for breakfast this morning and as i was eating it I noticed a strong smell of ammonia on the sandwich itself I stopped eating it and started getting nauseous and eventually vomited two hours later The lady I spoke to from this location was extremely rude and dismissive Saying that she took the food course and there's no way I got food poisoning within two hours and something else must have gotten me sick. There's so many other restaurants in this city I would not waste my time on Wendy's who's dismissive about their costumers. picture attached is the sandwich that made me sick
  • JW
    Justin Willis
    Jan 23, 2026
    1.0
    It’s ridiculous to order two meals and they cant give you a single sauce packet with a meal they wanted us to pay last time going here!

Frequently Asked Questions About Wendy's

Is Western Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for this Wendy's location?

The drive-through is open from 6:30 AM to 2:00 AM Monday through Thursday and Sunday, and from 6:30 AM to 3:00 AM on Friday and Saturday.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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