Wendy's

3.8
1075 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6995 Western Boulevard, Jacksonville, NC
28546, United States

Hours

Reviews

3.8
1,075 reviews
5 stars
478
4 stars
247
3 stars
139
2 stars
54
1 star
157

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

A significant number of customers reported issues with incorrect orders, missing items, and food not being prepared as requested.

Speed of Service

Many customers complained about slow service in both the drive-thru and dining areas, with long wait times being a common theme.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about items being overcooked or not fresh.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted positive experiences with certain menu items.
  • JG
    Josh J (The Green Guys)
    2 days ago
    1.0
    Has gone downhill rapidly in all areas
  • AA
    Aric
    Dec 24, 2025
    1.0
    I picked up some dinner on my way home from work. Looked forward to a good meal. I was first handed my drink. It was incorrect. I ordered the COCA-COLA ORANGE CREAM. What I was handed was DAVES ORANGE CREAM DRINK. The difference between the two is 1: color and 2: taste. The drink I ordered looks like coke, meaning it’s dark in color. What I was handed was orange. And I mean ORANGE. The attendant at the window (who originally handed me the drink) started arguing with me about how it’s the right drink. I know what the drink looks like because I can buy the same drink from next door at speedway or Walmart. So I know I’m right. The attendant at the window was very rude and pushy about it being the right drink. I didn’t have the energy to argue with a little girl. She was incorrect, ill-mannered and RUDE. After I took the drink I could hear through the window being further disrespectful and called me a dumbass. Another employee ended up handing me my food, and I pray that’s right. Please see that the original under-goes further customer service training and training on her knowledge of the menu.
  • JK
    Jenn K
    Dec 23, 2025
    3.0
    Wendy's is always busy. Today they were out of baked potatoes. It happens. They were kind and pleasant.
  • LA
    Lissette A
    Dec 14, 2025
    1.0
    The worst drive through experience.I've had two days in a row.I do not know why I gave it a second chance
  • TF
    Tyler Fenty
    Dec 11, 2025
    5.0
    I've been getting off of work after 11pm the last few weeks and this is one of a few places who are open that late. Thank you, for staying open until 3am!

Frequently Asked Questions About Wendy's

Is Western Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours for this Wendy's location?

The drive-through is open from 6:30 AM to 2:00 AM Monday through Thursday and Sunday, and from 6:30 AM to 3:00 AM on Friday and Saturday.