Subway

3.8
227 reviews

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jacksonville Subway® Restaurant at 3495 Western Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
3495 Western Blvd, Jacksonville, NC
28546, United States

Hours

Reviews

3.8
227 reviews
5 stars
116
4 stars
36
3 stars
23
2 stars
15
1 star
37

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and issues with mobile orders.

Food Quality

Several reviews mentioned inconsistent food quality, including incorrect orders, unsanitary conditions, and dissatisfaction with portion sizes.

Cleanliness

While some customers praised the cleanliness of the location, others reported dirty tables and unsanitary practices by staff.

Staff Attitude

Feedback highlighted a mix of friendly and unfriendly staff, with some employees being described as dismissive or rude.

Management Response

There were mentions of management handling issues poorly, leading to customer dissatisfaction and complaints.
  • TD
    Tish Davis
    Oct 4, 2025
    1.0
    I never go in, I always order through door dash and I can't pick which subway to go to. This is the second time that I have ordered from then and didn't get my side order. Last time it was a bag of chips and this time, it was 2 cookies. It's not earth shattering mistakes but please stop it from happening.
  • LB
    Leanne Burns
    Jul 28, 2025
    5.0
    The manager and staff (Kristin, Keiko, Kailee) all were customer service oriented. We had a huge order--our 6' and 3' subs were amazing and loved by all--beautifully made, dressed, and sides well-packaged for me to take to the canal for a party of 35! We had a snafu with corporate subway's menu, but the manager handled it professionally . We were VERY satisfied. The shop itself was clean and organized.
  • EG
    Eleni Grosskopf
    Jul 12, 2025
    1.0
    Went in to get a sub, was told that they were only accepting online orders; that I could place one and it’ll be ready in 20 mins. I figured maybe their register was down or something and that’s why it was online only. He said “No I’m just the only one here right now and I don’t want a lot of people in here”. I was the only person there and he was not prepping other orders….
  • RR
    RF
    Jun 26, 2025
    1.0
    Went in to get a sub. Was told that I can’t order right now, but I can wait for 15 minutes and then order. “We are only doing online orders right now. We are having a crew change, but you are free to wait.” There were four employees there! Yet they refused to make me a sub and interrupt their shift change. Wow. What a way to do business !
  • TW
    Tom White
    Jun 23, 2025
    1.0
    Drove there last night, on line orders only so we were ignored, never going back!! Jersey Mikes here we come!!!

Frequently Asked Questions About Subway

What are the operating hours for Subway at 3495 Western Blvd, Jacksonville, NC?

Subway is open Monday to Saturday from 8:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM. It is closed on November 27 and December 25, 2025.

Does Subway at this location offer pickup and delivery services?

Yes, Subway offers both in-store pickup and curbside pickup at this location.