Business Details
About
Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCaterer
Your local Jacksonville Subway® Restaurant at 3495 Western Blvd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Details
- Dine-inAvailable
- Drive-throughNot available
Location
Hours
Reviews
3.8
227 reviews
5 stars
116
4 stars
36
3 stars
23
2 stars
15
1 star
37
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, long wait times, and issues with mobile orders.
Food Quality
Several reviews mentioned inconsistent food quality, including incorrect orders, unsanitary conditions, and dissatisfaction with portion sizes.
Cleanliness
While some customers praised the cleanliness of the location, others reported dirty tables and unsanitary practices by staff.
Staff Attitude
Feedback highlighted a mix of friendly and unfriendly staff, with some employees being described as dismissive or rude.
Management Response
There were mentions of management handling issues poorly, leading to customer dissatisfaction and complaints.
- TDTish DavisOct 4, 20251.0I never go in, I always order through door dash and I can't pick which subway to go to. This is the second time that I have ordered from then and didn't get my side order. Last time it was a bag of chips and this time, it was 2 cookies. It's not earth shattering mistakes but please stop it from happening.
- LBLeanne BurnsJul 28, 20255.0The manager and staff (Kristin, Keiko, Kailee) all were customer service oriented. We had a huge order--our 6' and 3' subs were amazing and loved by all--beautifully made, dressed, and sides well-packaged for me to take to the canal for a party of 35! We had a snafu with corporate subway's menu, but the manager handled it professionally . We were VERY satisfied. The shop itself was clean and organized.
- EGEleni GrosskopfJul 12, 20251.0Went in to get a sub, was told that they were only accepting online orders; that I could place one and it’ll be ready in 20 mins. I figured maybe their register was down or something and that’s why it was online only. He said “No I’m just the only one here right now and I don’t want a lot of people in here”. I was the only person there and he was not prepping other orders….
- RRRFJun 26, 20251.0Went in to get a sub. Was told that I can’t order right now, but I can wait for 15 minutes and then order. “We are only doing online orders right now. We are having a crew change, but you are free to wait.” There were four employees there! Yet they refused to make me a sub and interrupt their shift change. Wow. What a way to do business !
- TWTom WhiteJun 23, 20251.0Drove there last night, on line orders only so we were ignored, never going back!! Jersey Mikes here we come!!!
Frequently Asked Questions About Subway
What are the operating hours for Subway at 3495 Western Blvd, Jacksonville, NC?
Subway is open Monday to Saturday from 8:00 AM to 10:00 PM, and Sunday from 9:00 AM to 9:00 PM. It is closed on November 27 and December 25, 2025.
Does Subway at this location offer pickup and delivery services?
Yes, Subway offers both in-store pickup and curbside pickup at this location.
Can I order catering services from Subway at 3495 Western Blvd?
Yes, catering services are available at this Subway location to help with your catering needs.
What meals are served at Subway in Jacksonville, NC?
Subway serves breakfast, lunch, and dinner meals at this location.
Is dine-in available at Subway on Western Blvd?
Yes, dine-in service is available at this Subway restaurant.
How can I view the menu or place an order online for this Subway?
You can view the menu and order online at https://subway.com/en-us/restaurant/19311-0/menu/
What nearby places can I visit before or after dining at Subway?
Nearby places include Panda Express for Chinese food, LongHorn Steakhouse for steak and grill options, and Kwench Juice Cafe for smoothies and health food.
Are there any financial services close to Subway on Western Blvd?
Yes, nearby financial institutions include PNC Bank, Truist, First Bank, and several mortgage lenders such as Tammy Troup NMLS and Sally Herman Mortgage Lender.
What convenience and fuel stations are near Subway at 3495 Western Blvd?
Nearby convenience stores and gas stations include Handy Mart and Exxon & Mobil Stations, which can be convenient for quick stops before or after your meal.
Is there a hotel nearby if I need accommodation near Subway in Jacksonville, NC?
Yes, Courtyard by Marriott Jacksonville is a nearby hotel where guests can stay if visiting the area.