Business Details
About
Pizza Restaurant
At Papa Johns Pizza in Jacksonville, NC, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Jacksonville pizza for any occasion. Call us for pizza delivery in Jacksonville or stop by 238 South Wilmington Highway for carryout to order the best pizza in Jacksonville, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Hours
Reviews
3.5
257 reviews
5 stars
119
4 stars
34
3 stars
22
2 stars
17
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, including rude staff and unhelpful responses to complaints.
Order Accuracy
Many customers reported issues with incorrect orders and a lack of accountability from staff when mistakes occurred.
Food Quality
While some customers praised the pizza quality, others complained about cold or poorly made pizzas, indicating inconsistency.
Delivery Issues
Several reviews mentioned long wait times for delivery and problems with the delivery process, including using third-party services like DoorDash.
Staff Behavior
Feedback indicated a lack of professionalism among staff, with reports of unprofessional behavior from management and employees.
- RRRook1 day ago1.0On 23 Nov at around 5:30 PM I walked in to pick up an order I placed online. The young lady behind the counter immediately turned around to face away from me, said "Hang on a minute" and proceeded to label boxes then walk away from the counter. As I waited for her to come back, I looked over and was watching the guy in the back press the dough. He turned, looked at me, rolled his eyes and continued. After about 5 minutes of waiting the girl finally returned to the front and just began calling out names of people from the pizzas that were sitting on the heating rack. There was myself and 2 door dashers/grub hub delivery guys waiting. She called my name, I raised my hand and she brought the pizzas over, placed them on the counter and just stared at me. When I informed her that I had ordered 2 drinks as well she huffed off to the cooler and said "Check your pizzas and make sure they are right". She then headed back to the rack and read off another name but mumbled it. The older gentleman that was dashing didn't hear her so he called out the name he was waiting for. At that point the guy in the back yelled out angrily "We're only calling names once. It's either ready or it's not". Mind you, this gentleman walked in after me and hadn't said a word until he tried to get clarification on the name that was just called. The entire vibe of the store was shitty, the customer service and demeanor of the people working were shitty and honestly I probably won't go back. I've had my fair share of issues with Papa Johns in the past, such as finding a shard of glass in my pizza when I was in Florida and ordered to my hotel (Surprise, I got absolutely NO response back from the store or corporate when I contacted them about it with pictures). Obviously that's not this store but it goes to show that the overall disrespect for their customers is a corporation wide issue and seeps into every store they open.
- LMLyell MincerOct 31, 20251.0Manager was screaming, yelling, and degrading his staff infront of the entire customer base there for their pizzas.
- AJA JSep 24, 20253.0These people are physically incapable of reading instructions. Doesn't seem to matter what day or time. I've ordered the thing 10+ times & they've NEVER gotten it right. I've obviously learned to check while I'm standing there picking it up, but to top it off they literally never apologize or even pretend to care. They usually just seem annoyed. Like excuse me for wanting my order correct. 9nce I get what I ordered the food has always been good tho which is the only reason I go back.
- LDLeonard DuckworthSep 5, 20255.0Great pizza 🍕 😋
- KLKristen LoveAug 26, 20252.0Its the manager with the problem
Frequently Asked Questions About Papa Johns Pizza
What are the regular delivery hours at Papa Johns Pizza in Jacksonville, NC?
Delivery is available Monday to Thursday and Sunday from 10:30 AM to 11:00 PM, and on Friday and Saturday until midnight.
What are the takeout hours for Papa Johns Pizza at 238 South Wilmington Highway?
Takeout service is available daily from 10:30 AM to 10:00 PM.
Does Papa Johns Pizza offer any contactless delivery options?
Yes, Papa Johns provides a no-contact delivery service for customer safety and convenience.
Where can I find the menu and order online for Papa Johns Pizza in Jacksonville?
You can view the menu and place orders for delivery or carryout at https://www.papajohns.com/order/menu and https://www.papajohns.com/order/viewStoreMenu/ respectively.
Are there any special holiday hours I should be aware of at Papa Johns Pizza?
On December 25th, the store is closed. On December 24th, 31st, and January 1st, it is open from 10:30 AM to 11:00 PM for delivery and 10:30 AM to 10:00 PM for takeout.
What types of food products does Papa Johns Pizza in Jacksonville offer?
They offer pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
What services does Papa Johns Pizza provide for customers?
The location offers delivery, takeout, order ahead, lunch, dinner, and dessert services.
Are there any nearby places where I can get a haircut or grooming before picking up my pizza?
Yes, nearby places include Rose Garden Barber Shop, Barbershop Barbers from Rodney's Cuts For Guys, Expert Touch 2, and Peoples Barbershop, all offering barber and beauty services.
Can I access fitness or sports activities near Papa Johns Pizza if I want to combine a workout with a meal?
Yes, Home Team Athletics, Twisted Kraken Jiu Jitsu, Pulse Pilates, and EXSS Fit are nearby and offer sporting goods, martial arts, pilates, and fitness training services.
If I’m visiting the area, are there convenient nearby places for banking or financial services when grabbing pizza?
Nearby financial services include State Employees Credit Union, Marine Federal Credit Union, Direct Auto Insurance, Foy's Insurance Agency, and Tina Glover Insurance Agency.