McDonald's

3.7
995 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
404 Western Blvd, Jacksonville, NC
28546, United States

Hours

Reviews

3.7
995 reviews
5 stars
422
4 stars
202
3 stars
143
2 stars
75
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times and incorrect orders, particularly in the drive-thru.

Food Quality

Several reviews mentioned cold or poorly prepared food, including soggy fries and incorrect items.

Staff Attitude

There were multiple complaints about rude or unhelpful staff, impacting the overall customer experience.

Cleanliness

Some customers noted cleanliness issues, particularly in the bathrooms and dining area.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and good food quality during certain visits.
  • DS
    Donald Sayers
    3 days ago
    3.0
    I went in at 10:34 and asked if I could still get a steak , egg and cheese biscuit. The associate said he would check. They said all they had for breakfast was a sausage egg and cheese bagel. I told him never mind, I'd just take a sweet tea to go. He said all they had was coffee due to a C0 2 leak. He was trying. I'll give him that, but I did not want to tell him that you don't need C02 to make sweet tea. So I went elsewhere. Need list to say I was disappointed.
  • JB
    Joshua Boyd
    Oct 29, 2025
    2.0
    I’m not a big person to leave bad reviews but when I unwrap my burger and this is the first thing you see it makes you look more at your food. I guess this is what you get when you think man I wish they would’ve put a little more mustard or ketchup on this sandwich. I don’t believe I’ve ever said oh my mustard is all I taste. So be careful what you wish for. The burger isn’t the problem the extra item attached to my burger is my problem. That tells me one thing the cook didn’t scrape the grill before cooking more or the liner that’s on the top half of the grill may need to be changed due to burning of product. I use to work at McDonald’s so yes I understand what truly goes on in the back. The floors were greasy in the lobby making you slide a little with every step. The manager on shift was super helpful and quick with noticing a customer was at the register. I’m seriously not trying to be a Karen but I hope this helps.
  • MC
    Morgan Chappa
    Oct 21, 2025
    1.0
    If you’re gonna talk crap about a pick up order taking a bit longer to come in to pick up, you should probably not stand directly where that person can hear and see you talk about them in that way. I work retail, and if I had an employee speak like that around a customer, the way the drive thru attendant today did… they’d be fired.
  • SH
    Sherry Hudson
    Oct 11, 2025
    5.0
    It was the first time in a long time that I got super fresh hot fries and a delicious hot quarter pounder with cheese. It was glorious.
  • JF
    Joseph Fleming
    Oct 3, 2025
    1.0
    One of the workers fix my food and the drink had no ice in it so I told them to fix another one and then they told me that they could not and then when I pulled off and told them to have the drink and they laughed in my face and told me I was very disrespectful for just asking them to make a drink for asking them to remake a drink cuz it didn't have no ice in it the black lady worker thought it was disrespectful cause she is African American.

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 404 Western Blvd, Jacksonville, NC?

McDonald's at 404 Western Blvd is open every day from 5:30 AM to 11:00 PM.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 404 Western Blvd offers drive-thru service with hours from 5:30 AM to 11:00 PM most days, extending to midnight on Fridays and Saturdays.