Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,168 reviews
5 stars
427
4 stars
251
3 stars
157
2 stars
88
1 star
245
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unprofessional behavior from staff, particularly in the drive-thru.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Food Quality
Mixed reviews on food quality; while some found it fresh and hot, others received cold or improperly prepared items.
Wait Times
Long wait times reported in both drive-thru and curbside pickup, often exacerbated by staff inattentiveness.
Management Issues
Concerns about poor management and lack of supervision, contributing to service and operational inefficiencies.
- MDMorrison D.Nov 13, 20252.0Not bad. Bbq could’ve made it on the sandwich though lol
- DMDamaris MaysoNov 11, 20251.0PeSimo
- SWSandy WorthyOct 31, 20253.0They are never prepared. We always have to pull around and wait for food. Fast food????
- GPGauge PayneOct 16, 20252.0I went through the drive-thru today and the woman taking orders at the speaker was extremely rude. Her tone was miserable, like she didn’t want to be there at all, and it honestly made the whole experience uncomfortable. I get that everyone has rough days, but basic courtesy goes a long way. The food itself was actually good—fresh and hot—but the attitude at the speaker really ruined the visit. McDonald’s should work on improving customer service, because it completely overshadows the quality of the food. Oct. 16 at 8:00 pm
- SAStephanie AnneOct 14, 20251.0This McDonald’s sucks .. every time I come here the employees are rude for no reason I pulled up to ask a simple question and the girl on speaker says idk and then I roll up to window she texting on her phone didn’t ask if I wanted receipt she had a attitude threw out my recipt and I asked for one after she did that do better McDonald’s oh btw the bread and French fries are always stale here
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Jacksonville, NC?
McDonald's in Jacksonville, NC operates 24 hours a day, seven days a week.
Does this McDonald's location have a drive-thru service? If yes, what are the hours?
Yes, this McDonald's offers drive-thru service 24/7, open from midnight to 11:59 PM every day.
Can I get delivery from this McDonald's? What are the delivery hours?
Yes, McDonald's offers delivery from 5:00 AM to 4:00 AM daily, including same-day and no-contact delivery options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering at McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android. Links: iOS - https://apps.apple.com/us/app/mcdonalds/id922103212, Android - https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What services are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 2401 Gum Branch Road, Jacksonville, NC 28540, United States.
What nearby stores can I visit before or after dining at McDonald's?
Nearby stores include CVS Pharmacy for your health and shopping needs, TNT Fireworks for hobbies and toys, and Lowes Foods for groceries and liquor.
Are there any other dining options near this McDonald's?
Yes, you can also find Pizza Hut, Hungry Howie's Pizza, Wendy's, and Shuckin' Shack Oyster Bar nearby for a variety of food choices.
What nearby services can help with financial transactions around McDonald's?
Nearby you will find several financial services including Western Union for money transfers, LibertyX Bitcoin ATM, Coinme, The Exchange Network ATM, and Bitcoin Depot ATM for currency exchange and ATM needs.