Brand Certified
McDonald's
3.4(1115 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2401 Gum Branch Road, Jacksonville, NC
28540, United States
Certified by McDonald's • Mar 01, 2026
(910) 355-0326
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
1,115 reviews
5 stars
396
4 stars
231
3 stars
151
2 stars
89
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude or unhelpful staff, particularly in the drive-thru, leading to a negative experience.
Order Accuracy
Frequent complaints about incorrect orders and missing items were noted, with customers expressing frustration over repeated mistakes.
Food Quality
Several reviews mentioned cold or poorly prepared food, including soggy fries and undercooked items, impacting overall satisfaction.
Wait Times
Long wait times in both drive-thru and curbside pickup were a common issue, with some customers waiting over 30 minutes for their orders.
Mixed Experiences
While some customers praised friendly service and fresh food, many others highlighted a decline in service quality and consistency.
- TFTyler Fenty3 days ago5.0On par with a general McDonald's experience. Didn't run into anything negative during my visit and was in and out swiftly.
- DDDavid DonaldFeb 11, 20261.0Food was super sloppy. Large fry didnt even meet volume for a medium yet they make u pay for a large. No one answers the phone. Horrible service.
- KGKelly GarnerJan 23, 20263.0McDonald’s is charging $1 for ONE SLICE of cheese!!!!! It costs $3-4 for 16-24 pack of sliced cheese at the grocery store……think about that!!!! What is happening?!?!?
- ETEthin TierneyJan 16, 20261.0Horrible customer service went through drive thru to pick up my own DoorDash order and decided to order drinks because I forgot to add them to my order and the girl at the window tells me in a rude tone whenever I do my DoorDash delivery I can’t order drinks because the peoples food will get Cold but it was literally my own DoorDash.
- CCchristaJan 9, 20262.0Ordered online and usually they have everything in one bag sealed, my food got here and my bag was sealed so I know it wasn't the person picking up and delivering that did anything to it, I opened the bag and immediately the drink was missing. That's fine, I have water so I don't mind it a ton. I open the nuggets I've been craving all day because I'm fat (sue me) and they were doughy? Like a soggy doughish texture. The drive was maybe 10 minutes if that so again, not the delivery drivers fault. I also got fries which were cold and not salted. This was ordered around 3:40ish am on 1/9/26. Honestly I'm not super mad I just want this to be worked on because the service and food is usually on point.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's in Jacksonville, NC?
McDonald's in Jacksonville, NC operates 24 hours a day, seven days a week.
Does this McDonald's location have a drive-thru service? If yes, what are the hours?
Yes, this McDonald's offers drive-thru service 24/7, open from midnight to 11:59 PM every day.
Can I get delivery from this McDonald's? What are the delivery hours?
Yes, McDonald's offers delivery from 5:00 AM to 4:00 AM daily, including same-day and no-contact delivery options.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a mobile app for ordering at McDonald's?
Yes, you can order using the McDonald's App available on iOS and Android. Links: iOS - https://apps.apple.com/us/app/mcdonalds/id922103212, Android - https://play.google.com/store/apps/details?id=com.mcdonalds.app&hl=en_US.
What services are available at this McDonald's location?
Services include DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where is this McDonald's located?
It is located at 2401 Gum Branch Road, Jacksonville, NC 28540, United States.
What nearby stores can I visit before or after dining at McDonald's?
Nearby stores include CVS Pharmacy for your health and shopping needs, TNT Fireworks for hobbies and toys, and Lowes Foods for groceries and liquor.
Are there any other dining options near this McDonald's?
Yes, you can also find Pizza Hut, Hungry Howie's Pizza, Wendy's, and Shuckin' Shack Oyster Bar nearby for a variety of food choices.
What nearby services can help with financial transactions around McDonald's?
Nearby you will find several financial services including Western Union for money transfers, LibertyX Bitcoin ATM, Coinme, The Exchange Network ATM, and Bitcoin Depot ATM for currency exchange and ATM needs.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website