McDonald's

3.5
1168 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2401 Gum Branch Road, Jacksonville, NC
28540, United States

Hours

Reviews

3.5
1,168 reviews
5 stars
427
4 stars
251
3 stars
157
2 stars
88
1 star
245

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, particularly in the drive-thru.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Mixed reviews on food quality; while some found it fresh and hot, others received cold or improperly prepared items.

Wait Times

Long wait times reported in both drive-thru and curbside pickup, often exacerbated by staff inattentiveness.

Management Issues

Concerns about poor management and lack of supervision, contributing to service and operational inefficiencies.
  • MD
    Morrison D.
    Nov 13, 2025
    2.0
    Not bad. Bbq could’ve made it on the sandwich though lol
  • DM
    Damaris Mayso
    Nov 11, 2025
    1.0
    PeSimo
  • SW
    Sandy Worthy
    Oct 31, 2025
    3.0
    They are never prepared. We always have to pull around and wait for food. Fast food????
  • GP
    Gauge Payne
    Oct 16, 2025
    2.0
    I went through the drive-thru today and the woman taking orders at the speaker was extremely rude. Her tone was miserable, like she didn’t want to be there at all, and it honestly made the whole experience uncomfortable. I get that everyone has rough days, but basic courtesy goes a long way. The food itself was actually good—fresh and hot—but the attitude at the speaker really ruined the visit. McDonald’s should work on improving customer service, because it completely overshadows the quality of the food. Oct. 16 at 8:00 pm
  • SA
    Stephanie Anne
    Oct 14, 2025
    1.0
    This McDonald’s sucks .. every time I come here the employees are rude for no reason I pulled up to ask a simple question and the girl on speaker says idk and then I roll up to window she texting on her phone didn’t ask if I wanted receipt she had a attitude threw out my recipt and I asked for one after she did that do better McDonald’s oh btw the bread and French fries are always stale here

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Jacksonville, NC?

McDonald's in Jacksonville, NC operates 24 hours a day, seven days a week.

Does this McDonald's location have a drive-thru service? If yes, what are the hours?

Yes, this McDonald's offers drive-thru service 24/7, open from midnight to 11:59 PM every day.