McDonald's

Reviews

• JB

  Joshua Butryn

  2 days ago
  1.0
  Overall experience one star!! At this location, we have had little hiccups over the years which nobody’s perfect and that is understandable. But these past two times that we have gone to this specific location we have had a sum of a few worst customer service that I can think of. About a week ago we order on the McDonald’s app like we always do. We go through the drive-through. I am at the second speaker because there is a car in front of me at the first speaker they call over. I give them my order number and they say if everything looks correct go ahead pull forward so I wait for the car in front of me to move and then go behind him. It’s not a two lane McDonald’s like the one on gum branch. We get up to the Window they tell me that I owe them money. I said no I had a mobile order under my name and they said we don’t have any mobile orders under that name. I was super confused. Three people came up, including the manager. And to preface on the manager, she wears a red vest that says guest service manager, and it’s pretty up there in age. It took the other manager to come up and look at my phone for three seconds and they had my stuff corrected. That whole ordeal could’ve been avoided if they would have properly done their job. Then you have one week later today. Again, we order on the mobile app go through the drive-through go smooth. We even had two mobile orders and they got both of them correct but I had an issue with my drink. I got a large Diet Coke, and when they handed me through the window, it looked like a light color so I took a sip of it While driving away. Realized that there wasn’t much syrup in it so it tasted like sparkling water. No issue again it happens. But the issue is when I went to go inside probably waited 20 minutes until I got a new drink, but I had to talk to three people again. The first girl who was doing the orders running out to the cars and everything. The second one again was that older lady in the red guest service manager best I asked both of them to get me a new Diet Coke because this one wasn’t right. The third girl was phenomenal. She helped out the two other people that were trying to order at the front desk and fix my issue right away. She did tell me they have been having issues with their Diet Coke system and I was like OK well, I can either get another Diet Coke or diet Dr Pepper just something diet gives me a new Diet Coke everything smooth but with those two issues it really makes it hard for me to come back to that specific establishment and that’s why I give it one star
• 55

  5150

  Feb 23, 2026
  1.0
  They are temporary closed
• MR

  Matthew Rozzen

  Feb 20, 2026
  2.0
  Don't go through the drive thru garenteed your order is wrong
• CR

  Chris Rayner

  Jan 31, 2026
  1.0
  The bar for McDonald’s keeps getting lower. I stopped in Saturday Morning around 9:50. The drive thru line was hanging out of the parking lot, so I elected to go inside this time and take my order to go. I got a large black coffee, a BEC McGriddle, and a burrito. It took 9 minutes start to finish for me to be served. The lobby wasn’t empty, but there were 4-5 people in there. I understand being busy, but they appeared to be properly staffed. The problem as I saw it was they had one person working the front counter, and what appeared to be nearly 4-5 people working the drive thru line. Someone from the drive thru stepped in periodically to help bag orders for the front counter. McDonald’s OEPE target service time is 120 seconds for reference. I worked at a high traffic McDonald’s for 4 years, anything over 300 seconds is considered a serious problem. The issue here is that McDonald’s has heavy service metric tracking. They force people through the drive thru as fast as possible (still slow), and neglect the front counter customers time and time again. No different this time. To add insult to injury, my food was well below standard. I got two simple things. The burrito was small, hard, and I wasn’t able to finish it. These cheap burritos have tripled in price over the years, and they take very little time to warm up and serve. Mine was likely over held in their warming cabinets for longer than allotted, and served hard and barely edible. Take a look at my attached photo. Small, hard, and 80% tortilla. My BEC McGriddle was warm at best. It felt like it had been sitting in the “heated landing zone” for too long and had lost its freshness. Apparently all it takes is 9 minutes to do that. The issue here is that the grill team outputs orders in the order received. The service team outputs orders in priority of how many people they have working in each section. 5 people in the drive thru, faster. 1 person on front counter, slower. 4 people in the grill, consistency. Only pro during this visit, the coffee was hot! Gotta give credit where credit is due. It’s getting so old getting served the same pour quality stuff every time and it taking forever. I unfortunately was running behind to an appointment today, otherwise I would’ve asked for my items to be remade, but I didn’t have another 10 or more minutes to wait. I guess we’ll see how their competitors do next time I need a quick bite.
• MS

  Maggie Skelly

  Jan 30, 2026
  5.0
  Best quarter pounder I've ever had. In NY they suck 😭 here they taste like real meat and flavor 😋

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