Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,634 reviews
5 stars
666
4 stars
338
3 stars
254
2 stars
122
1 star
254
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported unprofessional and rude service from staff, with many expressing frustration over incorrect orders and dismissive attitudes.
Food Quality
A significant number of reviews highlighted issues with food quality, including cold items, incorrect orders, and overall dissatisfaction with the taste and presentation.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms, contributing to a negative dining experience.
Speed of Service
While some customers experienced quick service, many others reported long wait times and delays in receiving their orders, particularly during busy hours.
Positive Experiences
Despite the negative feedback, a few customers praised specific staff members for their friendliness and efficiency, indicating that positive experiences do occur.
- BGBlazen Games4 days ago5.0The food didn’t take long I went through the drive through and even dinned inside, the staff where really friendly and even brought the food to the table once I paid
- CJCee JayNov 6, 20251.0Wish i could leave 0 stars. Wait time takes forever. Should add more employee.
- TWTara WisecarverOct 19, 20251.0Last night went through the drive thu, they messed up my order by forgetting an item. The item was on the screen when I pulled forward. When I didn't receive it they would not let me pay for it at the window. They said I could go back around and wait in line again or pull up and go in and order. I'm not going back, I'm going to jaggers next time where the customer comes first, and the food is better, and I'm gonna to tell anyone I know that the service here is horrible.
- EDEvelyn DavisonOct 17, 20253.0Food items were cold!! Food is getting smaller and price is so expensive!! If it's cold and smaller then you might as well go to a real restaurant!! Fast food is not what it use to be!! 😪😭
- CKChristine KelleyOct 14, 20251.0Unprofessional service. Did not receive the hot cakes, the soda was flat, and we waited 15 minutes for a small, simple order. Never going there again.
Frequently Asked Questions About McDonald's
What are the general operating hours of McDonald's at 1165 Western Blvd, Jacksonville, NC?
McDonald's is open daily from 5:30 AM to 11:00 PM.
What are the delivery service hours for McDonald's in Jacksonville, NC?
Delivery is available Monday through Sunday from 5:30 AM to 10:30 PM.
What hours is the drive-through service open at this McDonald's location?
The drive-through is open from 5:30 AM to 11:00 PM on weekdays and Sundays, extending to midnight on Fridays and Saturdays.
Which pick-up and delivery services does McDonald's offer at this location?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I order McDonald's from this location using a mobile app?
You can order via the McDonald's app available for iOS and Android, or use the online order link https://mcdonalds.smart.link/mjuu1ggdi.
What payment methods are accepted at McDonald's 1165 Western Blvd?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this McDonald's location has a drive-thru service.
What nearby hotels can visitors use when dining at McDonald's on Western Blvd?
Visitors can stay at nearby hotels like Fairfield Inn & Suites by Marriott Jacksonville and Holiday Inn Express & Suites, both conveniently close for a meal at McDonald's.
Are there any nearby retail stores worth visiting around McDonald's?
Yes, nearby retail stores include Aaron's Inc., Margolis Men's Store, Brynn Marr Jewelers, and Lowe's Home Improvement, offering diverse shopping options before or after your meal.
What dining options are available near McDonald's at 1165 Western Blvd?
Besides McDonald's, nearby dining options include Mi Cabana Mexican Restaurant for Tex-Mex cuisine and American Dream Cakes Bakery for desserts.