Dunkin'

Reviews

• GG

  GIGI

  Feb 22, 2026
  4.0
  Good coffee
• DH

  Dawn Hoke

  Jan 13, 2026
  4.0
  My daughter recently visited, and kinda got me hooked on Dunkin'. My Keurig hasn't been working right. Instead of trying to fix it, or get another coffee maker, I've been coming to you guys! Unusual for me, because I'm thrifty, and I never go anywhere to get food/coffee as much as I have with you guys! Why? because I've been impressed! I love that you fix the coffee instead of throwing a bunch of cream and sugar in the bag. I love that I can order on the app for a designated pick up time and prepay. I love that you always have deals. I love the point system and all of the incentives. These are the ways to get someone like me to keep coming back. The drive-thru line is almost always long, but moves very quickly. It's amazing to me that after probably like 7 visits already this month, there has been not a single problem. Are you listening McDonald's?? However, today I did have a problem. Not a big deal, but thought I would share. I mentioned the line always moves quickly. Well today, there was only one car in front of me. Yeehaw! Or so I thought. That one car was at the window for over 5 minutes. Not a huge deal either, but since my order is always ready on time, I knew it was sitting there getting cold. I didn't understand why they weren't asked to pull forward to keep the line moving. When I finally get to the window, the girl tries to collect money from me. I already paid on the app, and already told them on the speaker my name and that I had a mobile order. So I have to tell her again, and it was ready, sitting right beside her. So today, I was not impressed, but overall, you're still doing great! I always tip cash at the window, but today I did not. I kind of feel bad about it, because that takes away from everyone, not just her. Is she new? Maybe she needs more training. Or maybe she needs a different position. I don't think it's worth it to harm your reputation by not having someone great doing the job that has the most contact with the customer. Just my two cents...
• JM

  Jonathan Mills

  Jan 10, 2026
  1.0
  Manager is nasty rude they slow
• KM

  Kinsley Morton

  Dec 24, 2025
  1.0
  So the thing about dunkin' donuts is you should be able to go to anyone of them and order your drink the same way and get it consistently the same, correct?! Somehow this place screws my coffee up every single time it's really simple too and everywhere else Duncan and Jacksonville makes it perfect when I order it this way it's never right. I literally would rather drive past my house and go the extra 8 mi to the richlands dunkin' donuts to get it done right then to go to the one on 17 that's convenient and get additude and bad coffee. Also I think they pay their employees and vanilla bean syrup and bacon bits because they act like you're not paying for it or you're taking it out of their paycheck it's crazy
• DS

  David sanchez

  Dec 5, 2025
  1.0
  Better your drive thru service before you ask for a tip? Have horrible service to be asking for any kind of tips..

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