Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Jacksonville, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
675 reviews
5 stars
389
4 stars
113
3 stars
48
2 stars
33
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service are highly variable, with some praising friendly and quick service while others report rude staff and long wait times.
Order Accuracy
Many customers express frustration over incorrect orders, with repeated issues in getting drinks and food made as requested.
Cleanliness
Feedback indicates inconsistent cleanliness, with some customers noting well-kept locations while others report unsanitary conditions.
Employee Attitude
There are mixed reviews regarding employee attitudes, with some customers highlighting friendly interactions and others reporting rudeness and lack of acknowledgment.
Product Quality
While many customers enjoy the coffee and donuts, there are complaints about food quality, including stale items and incorrect preparation.
- BGBrian GantterNov 9, 20251.0Staff is rude and there is never anyone helping the front counter customers, they only focus on drive thru, your wait time inside is about 15 minutes just for your order to be taken. The staff are not friendly or welcoming. I've filed a complaint with corporate.
- AGAshlin GoodNov 6, 20252.0It’s Dunkin, of course the food is great. But this location is extremely slow when using the mobile app, both drive through and walk-in. People that walk-in, and order in person will get their order and leave, way faster. I tried both the drive-thru pickup method and the walk-in. Both methods required over a 20 minute onsite wait. Meanwhile, people that ordered in person, got their orders much quicker.
- MEMonica EvansOct 25, 20252.0I ordered a caramel craze iced latte. He ended up making a hot one and instead of just remaking it, he poured it over ice which then caused my drink to not taste or look very well. I had already ripped $2 but definitely wish I didn’t.
- AFAzlyn FugateOct 12, 20253.0I rarely post "negative" reviews but I am genuinely just so fed up. The people that work at this Dunkin are the only reason it's even getting a 3 🌟 because they're amazing. I order the same drink every single time I come, it's a pretty simple drink imo, a frozen caramel coffee with whipped cream. Coffee, caramel syrup and whipped cream. So tell me why I ended up with this, AGAIN? 3 Coffee Syrup 3 Caramel Swirl 3 Vanilla Shot 1 Cream 1 Caramel Cup Drizzle 1 Whipped Cream 1 Caramel Drizzle 1 Cinnamon Sugar If I wanted this disgusting cupcake with cinnamon I would have ordered it. It's too sweet, I hate cinnamon and honestly it's more work for the people making it. Of course I don't realize what they gave me until I'm almost home and then what's the point? And I feel condescending if I spell it out for them so I make sure they get it right. I shouldn't have to say "I want a frozen coffee with 3 pumps of caramel and whipped cream, not that cinnamon sugar thing. And please make sure it's the right one." Every time I order. Or when they ask me if I would rather have the cinnamon sugar one and I have to go, "No. I would like what I ordered" and I have to spell it back out for them. Again, the people that work at this dunkin are phenomenal and I do not blame them, they are probably just assuming that's what I want and hitting the button but holy cow y'all.
- TDTish DavisOct 4, 20255.0I love that they have badges that say they are in training. My drinks have been on point
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' in Jacksonville, NC?
Dunkin' in Jacksonville, NC is open daily from 5:00 AM to 10:00 PM.
Does this Dunkin' location offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
What special holiday drinks are available currently at Dunkin'?
During the holiday season, you can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher.
Can I order ahead using a mobile app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a quick grab-and-go experience.
What types of meals does this Dunkin' location serve?
This Dunkin' location serves breakfast, lunch, and brunch.
Is there a drive-thru available at the Dunkin' on 2431 Gum Branch Rd?
Yes, this Dunkin' location features a drive-thru for convenient service.
What payment methods are accepted at this Dunkin'?
This Dunkin' accepts credit and debit cards for payment.
What other places can I visit near Dunkin' at 2431 Gum Branch Rd?
Nearby you can find Fade Factor Barber Shop Jacksonville, Krew Nutrition café, and Moore’s Olde Tyme Barbeque Chicken & Seafood restaurant, ideal for a haircut, a healthy drink, or a meal before or after your Dunkin' visit.
Are there other dining options close to Dunkin' Jacksonville?
Yes, near Dunkin', you have options like Hungry Howie’s Pizza, Pizza Hut, and McDonald’s, providing a variety of food choices near your Dunkin' stop.
Where can I get a haircut or beauty services near Dunkin' in Jacksonville?
You can visit nearby salons such as Great Clips, Nails by Cindy, Trish the Hair Goddess, or Studio910 for haircuts, nails, waxing, and other beauty services.