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Dunkin'

4.0
(684 reviews)

Business Details

(910) 353-9501
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Jacksonville, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2431 Gum Branch Rd, Jacksonville, NC
28540, United States

Hours

Reviews

4.0
684 reviews
5 stars
394
4 stars
115
3 stars
48
2 stars
33
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many noting long wait times and poor customer service experiences.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and floors, indicating a lack of proper maintenance.

Order Accuracy

There were numerous complaints about incorrect orders and issues with drink preparation, leading to customer dissatisfaction.

Speed of Service

Many customers expressed frustration with slow service, particularly during busy times, despite some noting quick service during less busy periods.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and good quality of food and drinks, highlighting a few employees for their excellent service.
  • JS
    jimmy stevens
    Feb 4, 2026
    1.0
    Been going since they open everyday. The young man name Simon gave my wife a hard time over her oeder every poorly trained.
  • DD
    Daniel
    Jan 8, 2026
    1.0
    Place is always dirty almost every time I come in to get coffee. I have to ask someone to clean the table and the floor is disgusting. I guess management doesn’t care or they should hire people that want to do a better job.
  • SS
    sharon szeles
    Jan 3, 2026
    5.0
    Dunkin, you know I love ya!
  • HW
    Holly White
    Dec 17, 2025
    4.0
    Friendly, didnt have to wait long even though the line had several people in front of me. Got the Toasted White Choc Latte- iced, definitely a good choice. Also got the Peppermint Mocha Latte- iced, also very good.
  • AB
    Annie Beiser
    Nov 25, 2025
    5.0
    Usually my go to dunkin spot. This last time one drink had to be remade, as the initial one got misplaced, but as it was a busy time slot, and it was out in 2 minutes. I prefer this one over the western location.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Jacksonville, NC?

Dunkin' in Jacksonville, NC is open daily from 5:00 AM to 10:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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