Dairy Queen Grill & Chill

3.7
952 reviews
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Business Details

1513 N Marine Blvd, Jacksonville, NC
28540-6476, United States
(910) 455-1515
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1513 N Marine Blvd, Jacksonville, NC
28540-6476, United States

Hours

Reviews

3.7
952 reviews
5 stars
409
4 stars
217
3 stars
109
2 stars
54
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with reports of rude and disengaged employees, long wait times, and incorrect orders.

Food Quality

Customers expressed dissatisfaction with food quality, including cold items, poorly prepared meals, and inconsistent portion sizes.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty restrooms and a messy dining area.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and enjoyable food, particularly ice cream.
  • JM
    Jerry March
    1 day ago
    3.0
    DQ has became way to expensive
  • KW
    Kevontae Williams
    Dec 29, 2025
    3.0
    First of all I want to say that Dairy Queen is one of my favorite restaraunts. However, the quality of this location is hit and miss. Today I ordered via Door Dash, a 6 piece chicken strip basket with gravy. 5 of the 6 pieces were very small with one being smaller than my thumb. The other 4 pieces were not much bigger. I get that you can't control the size of what's being cooked, but come on. If you are serving this to a customer, throw in an extra strip that is decent size. It's not going to break the bank on the Dairy Queen franchise because you added one more to make up for the sorry excuse you call a "tender". Also, the gravy was very watered down. It dripped of the toast and chicken. I don't recall other locations being like this. One last question. Why can't I order a kids meal online for my kid? The option is there but doesn't allow me to add it. Don't tell me it's to stop adults from getting it for themselves. Hopefully the manager passes this information to the staff and things will change. **UPDATE** You didn't answer my question about the kid's meals. Just another generic response like the others.
  • BG
    Brian Gantter
    Dec 13, 2025
    1.0
    Employees are rude and aggressive, plus you have to ask for a key to use the restroom, there are no signs stating this, so my daughter waited outside the door for several minutes. The employees just don't care.
  • BM
    Brennon “Stormcloud” Mathis
    Nov 14, 2025
    1.0
    Y'all are some ripe jerks. Got a burger, and they intentionally dropped a dot of ranch and a single of their smallest onion ring on what was supposed to be their backyard ranch burger. You think that's funny? Get a kick? Glad you got yourself a laugh. Next time is hands
  • LR
    Luis Rivera
    Oct 19, 2025
    5.0
    This is still a happy place
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:00 AM to 10:00 PM, with extended hours until 10:30 PM on Fridays and Saturdays.