Dairy Queen Grill & Chill

3.7
949 reviews
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Business Details

1513 N Marine Blvd, Jacksonville, NC
28540-6476, United States
(910) 455-1515
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1513 N Marine Blvd, Jacksonville, NC
28540-6476, United States

Hours

Reviews

3.7
949 reviews
5 stars
408
4 stars
217
3 stars
107
2 stars
54
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Product Consistency

Many reviews highlighted issues with food quality and incorrect orders, particularly with Blizzards and other menu items.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Positive Experiences

Despite the negative feedback, some customers praised the ice cream and friendly service from specific employees.

Management Issues

There were complaints about management's handling of customer concerns and overall organization of the staff.
  • BM
    Brennon “Stormcloud” Mathis
    Nov 14, 2025
    1.0
    Y'all are some ripe jerks. Got a burger, and they intentionally dropped a dot of ranch and a single of their smallest onion ring on what was supposed to be their backyard ranch burger. You think that's funny? Get a kick? Glad you got yourself a laugh. Next time is hands
  • LR
    Luis Rivera
    Oct 19, 2025
    5.0
    This is still a happy place
  • IC
    Isaac Chrismon
    Oct 5, 2025
    5.0
    Not sure about the low reviews, but my food was hot and ice cream cold. Service was polite. Perhaps a few of the low reviews are due to Islamophobia?
  • AG
    Allen Garriss
    Sep 6, 2025
    5.0
    Polite and courteous service.
  • MR
    Michael Rhodes
    Sep 2, 2025
    3.0
    Poor Service and Product Quality – Dairy Queen Jacksonville, NC (1513 N Marine Blvd) On 2 September 2025, at approximately 2:45 PM, I visited the Dairy Queen drive-thru located at 1513 N Marine Blvd, Jacksonville, NC. Unfortunately, the experience was extremely disappointing. First, the ice cream cone I received was completely unacceptable in presentation (see attached photo). Instead of the expected Dairy Queen quality, the cone looked sloppy and unappetizing, resembling something that should never be served to a paying customer. Second, the service was equally poor. The employee who took my order sounded entirely disinterested and disengaged. At the pickup window, there was no interaction or courtesy extended. Even after I said "thank you" as each item was handed to me, and "have a nice day" before driving off, there was no acknowledgment whatsoever. The overall impression was that serving me was an inconvenience to the staff. To make matters worse, I was not given a receipt, which makes it difficult to document the visit properly. I am sharing this feedback because I believe Dairy Queen should uphold higher standards in both product presentation and customer service. What I experienced was far below the level of quality one expects from Dairy Queen.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill serves soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers, and ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill?

The restaurant is open daily from 10:00 AM to 10:00 PM, with extended hours until 10:30 PM on Fridays and Saturdays.