Chipotle Richlands Hwy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Many customers reported issues with food temperature, portion sizes, and overall quality, including cold food and insufficient meat.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and floors, which negatively impacted their dining experience.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and enjoyable meals, indicating that experiences can vary.
GR
Gisela Roberts
3 days ago
1.0
I paid $37 for a very small burrito and a burrito bowl. I did not even get guacamole! we both got the Carne Asada for our meat, which I understand would be a little bit more, but the size of this burrito is so small. I ordered online and it was ready when I got there which was great. But had I walked in this location and ordered when I got there I would have walked right back out the area where they prepared. The food was so disgustingly gross and not clean. Would definitely not go back to this location just based on size and the price.
JV
Joseph Volgmann
Jan 1, 2026
3.0
Food was good. Unfortunately our chicken was cold. Not sure If it was suppose to be. Everything tasted great. Just cold food. Hopefully they fix this. Might give it another try.
JM
Justin Melton
Dec 31, 2025
1.0
My team and I visit this Chipotle location several times a week, but recently the overall quality has noticeably declined—both in food and customer service.
During my visit today, the service was poor, particularly at the register. There was no eye contact, no basic courtesy, and I felt rushed through the line. I understand this is not a fine-dining restaurant, but I have been coming here often enough to clearly notice a change in employee attitude and attentiveness.
Unfortunately, the food quality was also disappointing. My chicken bowl was not enjoyable at all. Most of the chicken was fatty and extremely stringy, to the point where it was inedible and I had to throw most of it away. Additionally, I received very little rice and beans compared to what is normally served.
As a frequent customer, this was by far the worst experience I’ve had at this location. I wanted to bring this to your attention in hopes that these issues can be addressed. I would appreciate a replacement meal or credit if possible.
Thank you for taking the time to review my feedback. I hope to continue visiting this location with confidence in the quality and service.
AS
Anne Simmons
Dec 15, 2025
1.0
Had a huge chicken bone in my chicken and restaurant was very dirty chicken also had big chunks of fat. Arrow is pointing at bone
FF
Faith F.M.
Nov 29, 2025
2.0
This place looks standard, I guess, at least it looked clean. My food came as barely lukewarm. The ingredients were tasty(I had to reheat everything though). The steak quesedilla can only be ordered online unless you want the TINY childrens menu quesidilla.... that makes no sense to me. The staff, though very polite, were aloof and not very efficient. They forgot to give me items that I had PAID for. The parking is terrible, very small parking area and hard to maneuver around. Honestly, just go to the Little Ceasars or IHOP next to it. Skip this place unless you live for disappointment.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill on Richlands Hwy serve?
Chipotle offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced real ingredients without artificial additives.
What are the operating hours for Chipotle Mexican Grill at 2730 US Hwy 258?
This Chipotle location is open every day from 10:45 AM to 11:00 PM.
Can I order food online or through an app for Chipotle Mexican Grill on Richlands Hwy?
Yes, you can order online at https://order.chipotle.com/ or use the Chipotle mobile app available in the Apple App Store.
Does Chipotle Mexican Grill on Richlands Hwy have a rewards or loyalty program?
Yes, you can sign up for Chipotle Rewards to earn free food and get exclusive offers.
Where is Chipotle Mexican Grill located in Jacksonville, NC?
It is located at 2730 US Hwy 258, Jacksonville, NC 28540, Onslow area.
How can I contact the Chipotle Mexican Grill on Richlands Hwy by phone or email?
You can call them at +1 910-967-7770 or email at NC.4301.RichlandsHwy@chipotle.com.
Are there other restaurants near Chipotle Mexican Grill on Richlands Hwy?
Yes, nearby restaurants include Little Caesars pizza, IHOP breakfast and brunch, Jersey Mike's sandwich shop, Hungry Howie's Pizza, and Smithfield's Chicken 'N Bar-B-Q.
What nearby stores or services can I visit along with Chipotle on Richlands Hwy?
Nearby you can find the AT&T Store for mobile needs, UPS Access Point locations for shipping, Advance Auto Parts, Tractor Supply Co., PetSmart, and ALDI grocery store.
Are there any nearby fitness or wellness centers close to Chipotle Richlands Hwy?
Yes, Peak Performance Sports and Physical Therapy, a gym and physical therapy venue, and HOTWORX, a yoga and pilates studio, are nearby.
Where can I grab coffee or breakfast near Chipotle Mexican Grill on Richlands Hwy?
IHOP offers breakfast and brunch, and Starbucks is nearby for coffee lovers.