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Brand Certified

Chipotle Mexican Grill

3.5
(285 reviews)

About

Mexican Restaurant
Chipotle Richlands Hwy is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2730 US Hwy 258, Jacksonville, NC
28540, United States

Hours

Reviews

3.5
285 reviews
5 stars
137
4 stars
38
3 stars
20
2 stars
24
1 star
66

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unclean food preparation areas.

Food Quality

Customers reported inconsistent food quality, with issues such as cold food, small portion sizes, and incorrect orders.

Customer Service

Service quality varied significantly, with some customers experiencing friendly interactions while others reported rudeness and poor management.

Order Accuracy

Numerous complaints about incorrect orders, particularly with online and drive-thru pickups, indicating a lack of attention to detail.
  • MB
    Mike Bedford
    Feb 11, 2026
    1.0
    Order a bowl through Uber Eats, and received a bowl with about a half scoop of rice. Quality control here is terrible.
  • VW
    Victoria Wicker
    Jan 20, 2026
    2.0
    Picking up as a door dasher I did not order food myself. Environment was clean and staff seemed friendly. Must have been someone new working, just the vibe I got. However I watched this lady put gloves on make a plate then go to make a taco to notice she ran out of cheese, she walked to the freezer opened it to find no cheese. Then walked back grabbed the tortilla with the same gloves she touched the freezer with and make the taco. Then she rang up the order where she touched a card to swipe it ( I guess to unlock the screen, not sure) and touched the register screen with the same gloves on. For me that’s just a no. Please change your gloves. So many germs on freezer, card and screen.
  • GR
    Gisela Roberts
    Jan 9, 2026
    1.0
    I paid $37 for a very small burrito and a burrito bowl. I did not even get guacamole! we both got the Carne Asada for our meat, which I understand would be a little bit more, but the size of this burrito is so small. I ordered online and it was ready when I got there which was great. But had I walked in this location and ordered when I got there I would have walked right back out the area where they prepared. The food was so disgustingly gross and not clean. Would definitely not go back to this location just based on size and the price.
  • JV
    Joseph Volgmann
    Jan 1, 2026
    3.0
    Food was good. Unfortunately our chicken was cold. Not sure If it was suppose to be. Everything tasted great. Just cold food. Hopefully they fix this. Might give it another try.
  • JM
    Justin Melton
    Dec 31, 2025
    1.0
    My team and I visit this Chipotle location several times a week, but recently the overall quality has noticeably declined—both in food and customer service. During my visit today, the service was poor, particularly at the register. There was no eye contact, no basic courtesy, and I felt rushed through the line. I understand this is not a fine-dining restaurant, but I have been coming here often enough to clearly notice a change in employee attitude and attentiveness. Unfortunately, the food quality was also disappointing. My chicken bowl was not enjoyable at all. Most of the chicken was fatty and extremely stringy, to the point where it was inedible and I had to throw most of it away. Additionally, I received very little rice and beans compared to what is normally served. As a frequent customer, this was by far the worst experience I’ve had at this location. I wanted to bring this to your attention in hopes that these issues can be addressed. I would appreciate a replacement meal or credit if possible. Thank you for taking the time to review my feedback. I hope to continue visiting this location with confidence in the quality and service.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill on Richlands Hwy serve?

Chipotle offers a customizable menu with burritos, bowls, quesadillas, tacos, and salads, focusing on responsibly sourced real ingredients without artificial additives.

What are the operating hours for Chipotle Mexican Grill at 2730 US Hwy 258?

This Chipotle location is open every day from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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