Chipotle Mexican Grill

3.4
1111 reviews
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Business Details

1345 Western Blvd, Jacksonville, NC
28546, United States
(910) 353-2509
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Gateway Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1345 Western Blvd, Jacksonville, NC
28546, United States

Hours

Reviews

3.4
1,111 reviews
5 stars
434
4 stars
216
3 stars
98
2 stars
89
1 star
274

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed, with many reports of rudeness and indifference, while a few customers praised friendly service.

Food Quality

Numerous complaints about food quality, including undercooked rice, small portions, and incorrect orders, with some customers noting good food on occasion.

Cleanliness

Multiple reviews highlighted poor cleanliness in the dining area and kitchen, with reports of dirty tables and unsanitary conditions.

Order Accuracy

Many customers experienced issues with incorrect orders and inconsistent portion sizes, leading to dissatisfaction.

Atmosphere

The restaurant's atmosphere was described as uninviting, with complaints about odors and a generally unkempt appearance.
  • CS
    Christopher Sanchezc
    Nov 15, 2025
    5.0
    Clean, fast, and tasty food.
  • AY
    Anon Ymous
    Nov 14, 2025
    1.0
    Worst Chipotle I've ever been to. Food was improperly cooked, the staff (except 1) were useless, extremely dirty tables, trash over flowing, multiple fountain drinks were empty. Sad excuse for a Chipotle, me management needed.
  • MT
    Miranda Tidwell
    Nov 11, 2025
    1.0
    The workers were extremely rude. Sighed when I asked for side of queso then threw it In the bag and slid the bag across the counter to me. It was 10:20pm and as I was paying, 3 people walked in to which another worker said “I’m not doing this tonight” loudly for everyone to hear.
  • JI
    Jenny Brunick Ice
    Nov 8, 2025
    5.0
    I thought I ordered the fajitas & they brought me fajitas burritos. I didn't complain because it was good either way... the waiter brought me what I had ordered...
  • DD
    Diego Destugues
    Nov 5, 2025
    4.0
    Typical chipotle experience. Seemed a little stingy on rice and protein. One of the smaller bowls Ive had. Probably could've just asked for more though tbh.
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Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill at Gateway Plaza?

Chipotle Mexican Grill is located at 1345 Western Blvd, Onslow, Jacksonville, NC 28546, United States.

What are the operating hours of Chipotle Mexican Grill at Gateway Plaza?

The restaurant is open daily from 10:45 AM to 11:00 PM.