Brand Certified
Chipotle Mexican Grill
3.4(1133 reviews)
Certified by Chipotle Mexican Grill • Mar 01, 2026
Business Details
1345 Western Blvd, Jacksonville, NC
28546, United States
Certified by Chipotle Mexican Grill • Mar 01, 2026
(910) 353-2509
Certified by Chipotle Mexican Grill • Mar 01, 2026
https://locations.chipotle.com/nc/jacksonville/1345-western-blvd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2129
Certified by Chipotle Mexican Grill • Mar 01, 2026
About
Certified by Chipotle Mexican Grill • Mar 01, 2026
Mexican Restaurant
Chipotle Gateway Plaza is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Mar 01, 2026
Hours
Certified by Chipotle Mexican Grill • Mar 01, 2026
Reviews
3.4
1,133 reviews
5 stars
444
4 stars
218
3 stars
100
2 stars
91
1 star
280
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted poor cleanliness, with dirty tables, overflowing trash, and unsanitary conditions noted frequently.
Customer Service
Many customers reported rude and indifferent staff, with several experiences of poor service and lack of attention to customer needs.
Food Quality
Inconsistent food quality was a common theme, with complaints about undercooked rice, cold food, and small portion sizes.
Positive Staff Experiences
Some customers praised specific staff members for their friendliness and good service, indicating that there are positive interactions amidst the negative feedback.
- HSHeather Stokes3 days ago2.0We hit the one off Yopp Rd about a year ago and was horrible. Came to this one and it was good. It’s gone down hill drastically!!! I have my favorite one that I go to in Wilmington and they don’t even hit the bar anywhere close. I drive at least 45 minutes just to get to one of them. The reason why I went to this location instead of Wilmington is because I business to deal with in Jacksonville. The rice was under cooked, very skimpy bowls/burritos, staff not the best but not the worst and my husband noticed one of the girls coming from the back to hand a vape pen to the one of the woman on the line. Very sad for being a Jacksonville location.
- CPCourtney Payne5 days ago5.0The store was clean, the staff was kind and the food was delicious :)
- CDChris DFeb 20, 20265.0Hailey was fantastic, we love her energy!!! Give her a raise!!
- DFDottie Ann Feess-BattenFeb 9, 20265.0I really expected a whole lot more from this restaurant. However, I was so wrong! The good was okay, not really good. Far to spicy. It was so hot that I couldn't even taste the meal!
- TGTammy GdowskiFeb 9, 20265.0This specific location really impressed me. Food was delicious, my portions were generous and it was on time. Everything was in the bags! Amazing. Love Iva! Great leadership!
Brand Certified Facts from Chipotle Mexican Grill
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Certified March 01, 2026Yext Knowledge Graph
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