Many customers praised the friendly and accommodating staff, highlighting individuals like Azai, Annie, and Austin for their exceptional service.
Food Quality
The food received consistent positive feedback for being delicious, fresh, and well-portioned.
Cleanliness
The restaurant was frequently noted for its cleanliness and well-maintained environment.
Gift Card Issues
A recurring complaint involved problems with gift card transactions, causing frustration for some customers.
PG
Paige Gifford
Feb 23, 2026
5.0
Azai is super friendly and helpful :)
HW
hevyn wutzke
Feb 11, 2026
5.0
So good I love it 🥰 🥰🥰🥰🥰🥰🥰🥰
SC
Shanna Colman
Jan 24, 2026
1.0
Terrible customer service. Food is ok.
EE
ella
Jan 8, 2026
5.0
Hunter was the best!!
MB
Mera B
Jan 4, 2026
2.0
Let me start by saying Burrito Shak is literally my favorite food and I eat here at least 4 times a week. So it makes sense that my family gets me a gift card, I have only been able to use it once. The first time was fine, the second time it declined it and I had to pay out of pocket, it was a line so after the manager who is extremely sweet tried, I just paid. Today I tried and I know I have 12.41 on the card, same manager tried and STILL declined. So again I had to pay out of pocket. Why offer gift cards if they don’t work. Just frustrating. Notice I am also the same person who raved about you guys remembering my order and the service is amazing. Just super irritating I have had to come out of pocket twice when I have a gift card. I think I’ll take a break from burrito shak
Burrito Shak serves fresh, chef-inspired Mex cuisine including loaded tacos, burritos, and nachos.
What are the operating hours of Burrito Shak?
Burrito Shak is open Monday through Saturday from 11:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Burrito Shak offer takeout and delivery services?
Yes, Burrito Shak offers in-store pickup and delivery services.
Is Burrito Shak family-friendly and do they have a kids menu?
Yes, Burrito Shak welcomes families and children and offers a kids menu.
Can I order online from Burrito Shak?
Yes, you can order online through their website or the provided order URL.
What is the dress code at Burrito Shak?
The dress code at Burrito Shak is casual.
Are there parking facilities at Burrito Shak?
Yes, Burrito Shak has free onsite parking for customers.
Which nearby restaurants can I visit along with Burrito Shak?
Nearby restaurants include The Hummus Republic, Blaze Pizza, Wingstop, and Jersey Mike’s Subs, offering a variety of Mediterranean, pizza, chicken, and sandwich options.
What other local businesses are close to Burrito Shak that might interest visitors?
Nearby businesses like 7 Brew Coffee, Massage Envy spa, and Publix Super Market at Gateway Marketplace offer convenient coffee, relaxation, and shopping options before or after your meal.
How can I use nearby transit or landmarks to find Burrito Shak?
Burrito Shak is located on Western Blvd in Jacksonville, NC, close to popular spots like Blaze Pizza and The Hummus Republic, making it easy to find when exploring this shopping and dining area.
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