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Arby's

4.2
(767 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
408 South Marine Boulevard, Jacksonville, NC
28540, United States

Hours

Reviews

4.2
767 reviews
5 stars
451
4 stars
165
3 stars
60
2 stars
22
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported poor service, including rude staff and long wait times, leading to a negative dining experience.

Food Quality

Several reviews highlighted issues with food quality, including cold items, incorrect orders, and food safety concerns.

Staff Friendliness

While some customers praised friendly staff, many others noted a lack of friendliness and professionalism among employees.

Cleanliness

A few reviews mentioned cleanliness in the dining area, but there were also complaints about unsanitary conditions.

Value for Money

Customers expressed dissatisfaction with the pricing relative to the quality and quantity of food received.
  • TP
    ted parrish
    1 day ago
    5.0
    Awesome
  • KK
    KateX
    Feb 10, 2026
    3.0
    I was there today, and I went through the drive-through. First red flag is when I drove up to the speaker i got "What can I get for you?" No hello, nothing. Okay, whatever, then I explain to her that i didnt want fries and I want the mozzarella sticks, not the 4ct, the 6ct. All she says is "pull forward". I pull forward, and she tells me the total. I hand her the money, she gives me the drink, then gives me the bag and tells me, "Have a good day." There are the manners! There's some progress!! I pull away and check my bag just cause i had a gut feeling. It's a 4ct mozzarella... no problem, but I turn around and go right up to the speaker and explained I was just there i ordered a 6ct, and received a 4ct. She says, "pull to the window," then just hands me a bag of 2 mozzarella sticks and shuts the window immediately, no "sorry about that," not a thing. She was a younger black girl. I work in a restaraunt and I understand it can be draining to work with customers all day, but not one time would I act like that. It's the bare minimum, even if you really aren't sorry about it, just lie. I'm just hoping maybe a talk can be had with the employees, cause its not enjoyable to hear the blatant disrespect when no disrespect was ever given on my side. My intent for this is not to shame the girl, but rather to suggest a behavior change when it comes to speaking to people.
  • BB
    Brandon
    Jan 9, 2026
    1.0
    I ordered door dash. I received a large drink cup filled with au jusn and a half a thing of fries. I am pretty forgiving, but sending a large drink full of hot dipping sauce is just willfully messing up an order.
  • BD
    Brandon Dickson
    Dec 7, 2025
    2.0
    Not sure why we had to pull up and wait on food that was cold when we got it. Turns out the fries aren't that great when they sit out for a while.
  • CH
    Cheryl Hudson
    Dec 4, 2025
    1.0
    So we are giving Arby's one more try..... waiting for someone to take our order had to ask a young lady if someone could take our order. The look she gave me . We sat down waiting for our food it was on the counter just sitting . Food was cold dare not going to tell them. We will not be back. The sad thing it happened months ago. I guess someone like there no smile, not friendly at all.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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