I’ve always enjoyed the food at Superfood Café, but my most recent experience was very disappointing and raises serious concerns. Yesterday at 19:55, I arrived five minutes before closing and was told by the staff that they were shutting down. I respected that and left—only to see another group walk in right after me and get served without hesitation. This felt extremely unfair, especially since I was the only Asian customer and the others, who were white, were welcomed.
As someone who also works in customer service, I know that employees represent the entire business. Teenagers may not see the bigger picture, but turning away one customer while serving another damages trust and hurts the café’s reputation. Customers remember when they feel singled out, and they take that experience with them.
I did go back in to order (and even tipped), but the way I was treated left me questioning whether to return. Management should seriously consider training their staff on professionalism and inclusivity, because every customer deserves the same respect—especially when the difference between a positive and negative experience can decide if someone comes back.