Panera Bread

4.0
1056 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains
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Business Details

13880 East Independence Boulevard, Indian Trail, NC
28079, United States
(704) 882-5663
https://www.panerabread.com/en-us/cafe/locations/nc/indian-trail/13880-east-independence-boulevard
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About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Indian Trail is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
13880 East Independence Boulevard, Indian Trail, NC
28079, United States

Hours

Reviews

4.0
1,056 reviews
5 stars
596
4 stars
185
3 stars
92
2 stars
56
1 star
127

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff interactions, particularly in the drive-thru.

Food Quality

While some customers enjoyed the food, many expressed disappointment with missing ingredients, poor presentation, and inconsistent quality.

Cleanliness Concerns

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions in restrooms.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
  • CC
    Cecilia
    3 days ago
    1.0
    Terrible customer service
  • LH
    Lauren Hough
    Dec 29, 2025
    1.0
    I used to love going to Panera but it's been going downhill recently. My husband and I ordered to bowls of soup for dinner tonight as we're both under the weather. It took over half an hour to arrive, was barely warm, and the order was wrong. When we called about the wrong order we were immediately offered a refund which makes me think this is a common issue. Maybe get your team to straighten up and fix orders correctly instead of doling out refunds. So disappointed.
  • KM
    Kevin Moore
    Dec 29, 2025
    1.0
    Absolutely terrible. Could careless about there customers. Sent completely wrong order just threw our bead in a bag no wrap no nothing. Called to get order replacement and was told they can't do that bc I choose delivery. The only saving grace is I did get my money back. Have no idea how this place plans on staying in business when they could care less about customer experience. Hell they didnt even verify what my order was what was wrong or anything just said ill issue a refund. Clearly this location is use to getting call backs. Do better when ur charging $22 for 2 CUPS of soup. Clearly ownership doesn't give 2 crap about its customer base as u can see they dont even take the time to respond to reviews
  • NV
    Nancy Velez
    Dec 6, 2025
    1.0
    Very slow service, from the cash register to waiting for the food. They def need more employees.
  • LM
    Lauren Miranda
    Nov 22, 2025
    1.0
    Horrible wait for a pick up order, They had a little bit of a rush, the girls in the bag we’re talking shit about the customers meanwhile, I’m waiting for them to get through their rush. None of them spoke to us except for one guy came up and when I said DoorDash, he walked away. The girls continued to talk shit about me and other customers, and then when I finally got fed up of waiting, I walked up to the counter. The girl helped yet another customer instead of asking me if I needed help, then ask me the name of the order and when I tell them the name because the bag has just been sitting there this whole time they all start giggling like it’s some kind of joke that your customer is now getting their food late. Good luck staying in business with that kind of attitude.
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Frequently Asked Questions About Panera Bread

Does Panera Bread Indian Trail accept reservations?

No, Panera Bread Indian Trail does not accept reservations.

What are the operating hours of Panera Bread Indian Trail?

The restaurant is open Monday to Friday from 6:00 AM to 9:00 PM, and on Saturday and Sunday from 7:00 AM to 9:00 PM.