Chipotle Mexican Grill

Reviews

• KW

  Kyle Wardrop

  2 days ago
  1.0
  Latoya Williams, what can I say probably the worst general manager at any quickserve restaurant I’ve ever encountered. From one sour general manager to another, this chipotle has continued to be on brand, on brand with the word terrible. Horribly managed horrible customer service. She swore at me in public while I was in line when I was inquiring why they couldn’t give me guacamole from the to go order line for my veggie bowl. They were obviously out on the main line as they always are of some form of ingredient or another, and when I inquired about it for an explanation she ridiculed me in public in front of other customers. They have stayed pretty on brand with a horrible customer service, terrible ability to make bowls and train their employees. I honestly don’t understand how this chipotle is still in business. God bless them clearly the people of Huntersville rely on chipotle too much, this behavior probably doesn’t bother all the highschoolers that hangout here.
• TC

  Trinity Culp

  Jan 4, 2026
  2.0
  We indeed on dining in , but we had to leave because it was very dirty. Tables had bags, lids, crumbs, and straw papers on the. As well as the floors, not to mention the trash can was well over overflowing. Even if they weren’t, it was very packed and very little seating. Most of the drinks were empty in the fountains and no sauce or forks left. Workers weren’t really nice either , the person making the food was tossing my food and look very exhausted. I overheard the manager saying to give less chicken out since they were running low, also had no steak. The worker at the cashier was nice though , and the other guy before her. The food was okay .
• LS

  Lex Spencer

  Jan 1, 2026
  1.0
  DO NOT ORDER HERE! came to pick up a DoorDash order. They were 30+ orders behind, understaffed, the restaurant was dirty. The staff clearly has no training or leadership. The floor was filthy, I actively saw gloves not being changed for 15+ minutes and then being wiped on their clothes. One of the workers walked off the floor during peak to grab a soda from the soda machine, leaving the other employee drowning on the bar. There was no organization, no sense of urgency, and clearly no one who knew what was going on. This store should just be shut down, it's giving chipotle a bad name
• JJ

  Justin

  Dec 30, 2025
  1.0
  This Chipotle is a disgrace to the entire brand. Corporate should be ashamed to have their name on this building. On a busy holiday-week Tuesday night, this store was staffed by two people trying to cover the line and the register. That alone tells you everything you need to know about how horribly this place is run. And the few employees there were clearly untrained in even the most basic food-safety standards. The dining room looked like a landfill. Trash everywhere. Tables coated in grime. Customers were actually laughing in disbelief while wiping down their own tables with paper towels from the bathroom because no one from staff even pretended to clean anything. And somehow this location managed to hit a new low: There were zero forks in the restaurant. Not one. The only fork in the building was on the floor like a crime scene prop. Had to have been there for hours. Spoons only. This is a company charging $15+ for a bowl / meal and they can’t even supply basic utensils. Send an employee to the store and get forks. What’s next — customers hauling trash to the dumpster themselves? This isn’t “having a bad night.” This is gross negligence and total operational failure. It was filthy, dysfunctional, and embarrassing. If Chipotle corporate has any pride left in their brand, they should shut this location down until someone competent is put in charge.
• CC

  Cali

  Dec 30, 2025
  1.0
  This location definitely needs to be closed down until they have management and they have people that work there over the age 18 I walked in and was just extremely disgusted by the amount of rice and meat on the floor on the mirrors on the walkway the amount of children that are there laughing and joking behind the counter was down right ridiculous. The line was out the door The entire time none of the kids never turned around acknowledge the front door. They just stayed with their back, turn moving into slow motion, stepping over food, literally The soda fountain had food all over it rice all over it. It was just nasty never seen this before.

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