While many customers praised the food for being fresh and delicious, there were several complaints about inconsistent quality, including overcooked rice and mushy vegetables.
Customer Service
Customer service experiences varied widely; some praised the staff for being friendly and helpful, while others reported rude behavior and poor service.
Cleanliness
Several reviews mentioned cleanliness issues, including dirty tables and unsanitary conditions in the bathroom.
Portion Sizes
Customers expressed disappointment over shrinking portion sizes and inconsistent serving practices, particularly in comparison to other locations.
Speed of Service
There were multiple complaints about slow service, especially during busy times and with online orders.
GH
Gavin Hall
2 days ago
5.0
My experience at cava was amazing! Food and service was great, and it was a very warm place to be in. My server was Nash and a smile never left her face!
HK
Hannah Kayali
4 days ago
5.0
Love Cava! Great food that you feel good after eating and they give large enough portions that I can usually get 2 meals out of each serving. This location tends to have slower service than most, but the people are very kind and helpful!
ZC
Zarrie Carrie
Jan 5, 2026
5.0
I absolutely love Cava and was so excited to find how close this location is to my favorite shopping area! The service has been top tier especially from Yemi! She’s very friendly and sweet! I look forward to seeing her and the rest of the team anytime I come.
EH
Emily Hanning
Jan 5, 2026
5.0
Yemi is one of a kind and Cava’s cleanliness is exceptional. Thank you Yemi, for your customer service!
SF
Sloane Fuhr
Dec 30, 2025
5.0
SUZY!!! the sweetest lady with the kindest heart. Made my day along with making me the best bowl ever. Love me some cava !!!