Chipotle Mexican Grill

2.6
164 reviews
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Business Details

2814 Town Center Drive, Hope Mills, NC
28306, United States
(472) 210-5153
https://locations.chipotle.com/nc/hope-mills/2814-town-center-drive?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=5147
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About

Mexican Restaurant
Chipotle Hope Mills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
2814 Town Center Drive, Hope Mills, NC
28306, United States

Hours

Reviews

2.6
164 reviews
5 stars
44
4 stars
18
3 stars
9
2 stars
17
1 star
76

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers reported consistently small portion sizes, often feeling shortchanged for the price paid.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of responsiveness to customer concerns.

Food Quality

Feedback indicated inconsistent food quality, with complaints about blandness, overcooked items, and missing ingredients.

Cleanliness and Atmosphere

Several customers noted unsanitary conditions and a disorganized atmosphere, detracting from their dining experience.
  • BB
    BC858
    Jan 3, 2026
    1.0
    Stale chips, no chicken cooked, very small portion when using mobile app. Not very satisfied.
  • JA
    Josue Audelo
    Jan 1, 2026
    5.0
    Best chipotle in town, the service was also kind and quick to make my bowl. I will be back for more guys.
  • RB
    ray b
    Dec 20, 2025
    2.0
    placed order online and vinegrette is not an option online, went through drive through and asked for it and they told me i had to come in and get it! if i wanted to come inside i would have chose that option??? you’re telling me you cant hand me a sauce through the window?? weird.
  • ZW
    Zachary Wolfgang
    Dec 12, 2025
    1.0
    All the reviews are true...Chipotle is generally something I like but this location is NOT it. Portions and quality are super inconsistent, customer service meh
  • AD
    Andrea Durán
    Dec 11, 2025
    1.0
    This was a really disappointing experience at Chipotle. The chicken had absolutely no flavor, and once again they didn’t include everything I ordered. On top of that, the portions are not adequate at all — I had to ask for triple chicken when at other locations I only need to ask for one serving. And this hasn’t been a one-time thing; it’s happened in both dine-in and takeout orders. This is now the third time in a row I’ve had the same issues. I tried to give them the benefit of the doubt before, thinking maybe they were just having a bad day, but clearly this is a consistent problem. Definitely not worth it. WORST CHIPOTLE EVER!!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Hope Mills serve?

Chipotle in Hope Mills serves customizable Mexican-inspired dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill in Hope Mills?

Chipotle Hope Mills is open daily from 10:45 AM to 11:00 PM.