McDonald's

3.2
902 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7100 Gb Alford Highway, Holly Springs, NC
27540, United States

Hours

Reviews

3.2
902 reviews
5 stars
280
4 stars
188
3 stars
122
2 stars
92
1 star
220

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, including missing items and wrong food.

Service Quality

Many reviews highlighted poor customer service, including rude staff and long wait times.

Cleanliness

Customers frequently noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Food Quality

Several reviews mentioned that food was often cold or not prepared properly, with some customers receiving raw items.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency.
  • TR
    Tim Riggs
    Jan 4, 2026
    2.0
    Ordered and paid for 6 piece kids chicken nuggets meal. Got home with a 4 piece. Not that hard to get this order right.
  • TW
    Tiger Woods
    Jan 2, 2026
    1.0
    Ordered two double cheeseburgers at the drive through yesterday, order was correct on the screen, drove off and both burgers had only one patty but two slices of cheese! That’s not what a double cheeseburger is!
  • MS
    Michael Sutera
    Dec 31, 2025
    1.0
    Went there as I was sitting waiting for my food. A mouse ran from out of the back somewhere then after I got my food, it ended up not being hot in the English muffin was left in a toaster somewhere too long. Then the manager told me that the mouse had to just come in from the back door because it was left open, which I think is bullshit.
  • RR
    Ro
    Dec 25, 2025
    1.0
    Paid over $58 for food to be delivered via McDelivery only to have the order canceled by the store and my money taken. Now I’m left with no money and no food.
  • SN
    Stephanie Nelson
    Dec 2, 2025
    1.0
    Drive thru prioritized, one kiosk open, no employees cared to even look or help those customers inside, had to call for their attention. When I got someones attention to ask for ketchup since they did not have any out, she said one moment and disappeared. Asked a second person and she literally grabbed ketchup in 2 seconds because it was right there. So im not sure what the other employees issue was where she could of just grabbed some herself. Tables were dirty and they had cleaning supplies just sitting out on a table and a mop bucket near by a table. Also, might need someone to come look at their soda fountains because they seem a bit deluded. And they did not even have tea available, and I wasn't going to ask cause that would have been another 5 mins or more. So overall, the customer service has gone out the window. I know its McDonald's, but last I checked we are people. Maybe thats why everyone just seems grumpy. . Response to owner: I did take the time to go and do the customer survey, just to submit and have it come back and at page not found. So not sure it will get seen. But to add: As I went to submit a survey liked asked, i then remembered, they didnt even offer me a receipt because supposedly you were out of paper. Then I had to remember my number, there were quite a few people confused on what order was theirs. Why not use the markers you were given to help with that. There has to be a better system. This isnt the first time at this location. Thought I would give it another go. Sadly mistaken. Are you doing away with customer service?

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Holly Springs?

McDonald's in Holly Springs is open daily from 5:00 AM to midnight, except on Sundays when it opens at 6:00 AM.

What are the delivery hours for this McDonald's location?

Delivery is available Monday through Saturday from 5:00 AM to 11:59 PM, and on Sunday from 6:00 AM to 11:59 PM.