Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted issues with food quality, such as cold or undercooked items, and missing components in orders.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty floors and sticky tables.
Customer Experience
Customers expressed frustration with the lack of communication and responsiveness from staff, particularly regarding order issues.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as the quality of food on certain occasions.
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Gabriella Clayton
1 day ago
1.0
We waited well over 30mins while the employees played around inside and said they called our order when they didn’t bc we sat here and waited it’s always such a long wait here
PP
Possum
2 days ago
2.0
Not sure if the employees hate Mc Rib season but the sandwich looked like they roundhouse kicked it into the bag. Top bun was upside down and there was sauce all over inside and outside the box. It seems all locations hate making this sandwich. Now I know why this location has 3.3 stars. I'm sure management or the owners could care less. 😔
KK
Krista Kinley
Nov 17, 2025
1.0
I've had two poor experiences here. Employees were unprofessional and had attitude. They refused to upsize, despite doing so previously. Orders were incorrect and not served hot.
SS
Stuff
Nov 7, 2025
5.0
I don’t think the staff gets enough appreciation for everything they do. It’s McDonald’s and it’s cheap compared to the rest of the food around town, so it’s gonna be busy. Now I’ve been going to this McDonald’s since it opened, living in Holly Springs for almost 20 years now. They’ve always given good service at the drive-through. I usually go in the evenings (Free Fries Friday!) and customize my order no salt fries a big Mac with extra pickles and extra onions or fillet of fish and it’s always been good. Not to mention the app always gives free food, ALWAYS! Unlike other places around here, hint!!!
Guys, you gotta appreciate the hard work that these folks do day and day out. Yeah, you’re the customer but it doesn’t hurt for you to look at them with a smile and say thank you, I appreciate you. But just cause it’s McDonald’s, everyone loses their cool and complains about everything. Anyways, to the staff - thanks for working late making my custom burger and no salt fries, for walking the food out to me, for making things right if it was wrong on the next visit. Thanks for showing up. I appreciate you and all you do. Ba da ba ba baaa… you guys are awesome. 👏 🎉
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Alicia Dawn
Oct 29, 2025
1.0
I tend to DoorDash my breakfast from this location and up until last week I’ve had no issues with them. Now, I’m facing 2 problems. The first one is quality of my food. The items are just thrown in bags without making sure they are FULLY wrapped up. The drive can’t be blamed for this since the food is within a smaller brown bag and the bigger bag is completely sealed. The other issue I’m facing is workers are stealing the monopoly game pieces off of items and/or purposefully putting food in wrappers that don’t have game pieces on them at all. It is ONLY this location that I’m having this issue at. I’ve included pictures of both wrappers fully open to show what’s going on.