Dunkin'

3.3
165 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Holly Springs, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
208 Matthews Dr, Holly Springs, NC
27540, United States

Hours

Reviews

3.3
165 reviews
5 stars
69
4 stars
20
3 stars
10
2 stars
16
1 star
50

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, unhelpful staff, and poor customer service experiences.

Product Availability

Many reviews mentioned frequent shortages of donuts and other menu items, leading to customer dissatisfaction.

Employee Attitude

Several customers noted rude or indifferent behavior from employees, impacting their overall experience.

Quality Inconsistency

Feedback indicated inconsistent quality of food and drinks, with some items being poorly prepared or not meeting expectations.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual employees for their friendliness and helpfulness.
  • EM
    Evelyn May
    3 days ago
    1.0
    The food and coffee are good, but I am concerned about the behavior of the managers at this Dunkin’ location. During multiple visits, the managers have been speaking to employees in a rude and unprofessional manner. I can tell the employees are doing their best during the rush, but the managers use a very harsh tone. As a customer, it is uncomfortable to see staff being treated disrespectfully. Your employees work hard, and they deserve to be treated with respect and professionalism. I hope this issue can be fixed for the comfort of both the employees and the customers.
  • WW
    withlovehailey
    Nov 26, 2025
    1.0
    Took 20 mins and then ran out of oir donut. Service sucks
  • KL
    Kevin LaCarrubba
    Nov 21, 2025
    5.0
    Great crew. Always friendly and fast.
  • JC
    Jillian Curtis
    Nov 5, 2025
    1.0
    Worst service I’ve ever experienced. Nobody was working at the counter. I waited ten minutes for someone to take my order. I had to go ask for my donuts and left without my drink after waiting 15 more minutes. They didn’t give me a receipt so when I called to see if I could pick up my drink, they said no. There was no apology. I understand that that’s store policy but a lack of professionalism when someone has a poor experience is unacceptable. Will not be going back.
  • JB
    Joshua Brothers
    Oct 15, 2025
    1.0
    Imagine going to get your child a donut and SHOCKER! they barely have any donuts available. IN THE AFTERNOON on a Wednesday. Then the audacity of worker to be rude about it. I don’t leave reviews but get real, if the word DONUT is in your name, maybe stock your damn donuts. Thanks!

Frequently Asked Questions About Dunkin'

What are the regular operating hours for this Dunkin' location in Holly Springs, NC?

The Dunkin' in Holly Springs is open Monday through Saturday from 5:00 AM to 7:00 PM and on Sunday from 6:00 AM to 7:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers delivery and curbside pickup services.