Dunkin'

3.0
614 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Holly Springs, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1501 Werrington Dr, Holly Springs, NC
27540, United States

Hours

Reviews

3.0
614 reviews
5 stars
198
4 stars
90
3 stars
64
2 stars
66
1 star
196

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including stale donuts, poorly made sandwiches, and incorrect items being served.

Management Issues

Several customers noted problems with management, including unprofessional behavior and lack of effective training for staff.

Cleanliness

Multiple reviews mentioned the store's cleanliness issues, with reports of dirty conditions and unsanitary practices.

Inconsistent Experience

Customers experienced inconsistency in service and product quality, with some praising improvements while others reported ongoing problems.
  • CD
    Conner Driscoll
    Dec 30, 2025
    5.0
    dumpster dounuts!
  • LR
    Linda Rizzo
    Dec 17, 2025
    1.0
    I stop here every day And every day the order gets worse Today was last straw I ordered bacon egg & cheese on a bagel They said out of bagels would I take an English muffin I said sure I got a dripping cheese egg on a non toasted English muffin It was like eating raw dough They are all kids working and don’t know anything I think it’s terrible I’m so done
  • NF
    Neil F
    Nov 26, 2025
    1.0
    Out of all filled donuts… but not communicated until 10 minutes into our wait. Order listed as completed and nothing delivered for 15 more minutes. Like sure hit your metrics and say they are done and then scramble. No wonder it was a cluster puff in the store. Never again.
  • CC
    Christine
    Nov 23, 2025
    4.0
    Since the new young woman took over managing the morning shift this Dunkin has transformed. She is on fire. I no longer worry about long drive thru lines and my coffee is perfect. She has turned that location around.
  • NL
    Noah Lyons
    Nov 13, 2025
    1.0
    The manager/shift lead/person telling everyone what to do there has consistently had the worst attitude when confronted with having to do her job. The other employee’s genuinely seem like sweet people, but this is the third time I’ve gone in and she looks like she wants to light the whole place on fire. She will not accommodate or fix anything for you, even with being talked to politely. I understand that fast food is fast food, and there’s a certain expectation on customer service. I understand that this Dunkin receives a good amount of service for the morning. I’ve worked customer service jobs, so I get it. But this woman is consistently rude for no other reason that I can think of, then having to work and manage people. Please for the love of god, at least pull her to the side and have a conversation about the way she talks to customers and her own employees, it’s the most uncomfortable energy in a fast food kitchen I’ve ever seen. Also, ordered a sandwich, to which the had run out something for it. All cool, but then when coming home, I discovered that I not only didn’t get the original sandwich I ordered, but a completely different sandwich entirely. Again, accidents happen, but this mixed with the attitude of the manager when she was forced to ask me what I wanted to do with my order, and paying 22$ for wrong sandwiches and bad iced-coffee, I’m so good on never going to this location again. I hope the employees there at the very minimum understand that they didn’t do anything wrong, and multiple times while I was waiting, asked me if needed anything and what specifically I was waiting on. I’m sorry you have to work under someone who very clearly failed up into that job, or was once a cool employee who is burned out and taking it out on any unfortunate soul who walks into the actually establishment.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Holly Springs, NC?

Dunkin' in Holly Springs is open daily from 5:00 AM to 7:00 PM for dine-in, takeout, and drive-thru services.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers delivery and curbside pickup services to accommodate your convenience.