Dunkin'

3.0
610 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Holly Springs, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1501 Werrington Dr, Holly Springs, NC
27540, United States

Hours

Reviews

3.0
610 reviews
5 stars
197
4 stars
90
3 stars
63
2 stars
66
1 star
194

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff interactions and long wait times for orders.

Order Accuracy

Many customers reported incorrect orders, including missing items and wrong food, leading to frustration and dissatisfaction.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty tables and floors, which detracted from the overall experience.

Food Quality

Customers expressed disappointment with the quality of food and drinks, citing stale donuts and poorly made beverages.

Management Issues

Feedback indicated a need for better management and staff training, with several reviews calling for a complete overhaul of the current team.
  • CC
    Christine
    1 day ago
    4.0
    Since the new young woman took over managing the morning shift this Dunkin has transformed. She is on fire. I no longer worry about long drive thru lines and my coffee is perfect. She has turned that location around.
  • AM
    Adrianna Mcfadden
    6 days ago
    5.0
    I came inside today and order a sausage, egg and cheese croissant. Shelby was very patient and very friendly. Made everything fresh like how I asked. The food was so good and the serve was really fast and It was so good I was jumping for joy. I most definitely recommend coming to this Dunkin'. I will be coming back 😊!!
  • NL
    Noah Lyons
    Nov 13, 2025
    1.0
    The manager/shift lead/person telling everyone what to do there has consistently had the worst attitude when confronted with having to do her job. The other employee’s genuinely seem like sweet people, but this is the third time I’ve gone in and she looks like she wants to light the whole place on fire. She will not accommodate or fix anything for you, even with being talked to politely. I understand that fast food is fast food, and there’s a certain expectation on customer service. I understand that this Dunkin receives a good amount of service for the morning. I’ve worked customer service jobs, so I get it. But this woman is consistently rude for no other reason that I can think of, then having to work and manage people. Please for the love of god, at least pull her to the side and have a conversation about the way she talks to customers and her own employees, it’s the most uncomfortable energy in a fast food kitchen I’ve ever seen. Also, ordered a sandwich, to which the had run out something for it. All cool, but then when coming home, I discovered that I not only didn’t get the original sandwich I ordered, but a completely different sandwich entirely. Again, accidents happen, but this mixed with the attitude of the manager when she was forced to ask me what I wanted to do with my order, and paying 22$ for wrong sandwiches and bad iced-coffee, I’m so good on never going to this location again. I hope the employees there at the very minimum understand that they didn’t do anything wrong, and multiple times while I was waiting, asked me if needed anything and what specifically I was waiting on. I’m sorry you have to work under someone who very clearly failed up into that job, or was once a cool employee who is burned out and taking it out on any unfortunate soul who walks into the actually establishment.
  • LS
    Logan Suggs
    Nov 11, 2025
    2.0
    Be sure to order a size larger. Think of it like Wish, Temu, or a Lays bag of chips... you get half of what you paid for. If im paying $6 for a coffee, I would like the cup full... Now that doesnt mean add more ice so you get a order of ice with a side of coffee. Also consistency is key, these are the exact same order "bacon jam grilled cheese"... Tell me why one wasnt toasted, missing the american cheese, and looked as if it was barely put together. However the second one was made correctly by the manager... When they have time to be the team is sweet however the care on what they serve is a little under par for a fast food breakfast and coffee place. You can put a good manager anythere, but if the team doesnt help her, she will never succeed. Time and time again I try going back to give them another chance, yet I'm let down 90% of the time. I will just have to learn my lesson and go elsewhere.
  • KD
    kADIATOU Diallo
    Nov 9, 2025
    1.0
    Had to wait for more than 20 mins just to get 4 drinks and employees weren’t respectful and screaming while customers were in the store and this is the 3rd time it happened when I came in here

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Holly Springs, NC?

Dunkin' in Holly Springs is open daily from 5:00 AM to 7:00 PM for dine-in, takeout, and drive-thru services.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' offers delivery and curbside pickup services to accommodate your convenience.