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Brand Certified

Chipotle Mexican Grill

2.4
(451 reviews)

About

Mexican Restaurant
Chipotle Holly Springs 55 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
601 Village Walk Dr, Holly Springs, NC
27540, United States

Hours

Reviews

2.4
451 reviews
5 stars
114
4 stars
31
3 stars
24
2 stars
44
1 star
238

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and inattentive staff, with many experiences highlighting poor customer service and lack of engagement from employees.

Food Quality

There were numerous complaints about food being served cold, poorly prepared, or with inconsistent portion sizes, leading to dissatisfaction among customers.

Cleanliness

The restaurant was often described as dirty, with unclean dining areas and restrooms, contributing to a negative dining experience.

Management Issues

Several reviews pointed to poor management practices, including understaffing and lack of organization, which negatively impacted service and food availability.
  • CF
    Colby Fry
    2 days ago
    5.0
    There’s literally nothing wrong with this chipotle lol. People that dine out in holly springs seem to either be highly entitled or just love to complain about the most minor of inconveniences — at least based on reviews of other places in the area and in my experience of seeing how some people treat the staff of these restaurants. I’d argue the portions at this location are rather generous. I didn’t order online, yet I was in and out the door within 5 minutes. Staff was friendly as well. What more do y’all want?
  • CM
    Cody M
    4 days ago
    1.0
    Ordered to-go. I’ve been eating at Chipotle for well over a decade. This location is relatively new and more often than not it’s poorly done (small portions, bland taste). Seems to get worse every time, and today it was absolutely pitiful. When I got home and saw it, I knew I’d have to leave a review at the very least. They gave me half portions on everything.. taste was fine today, but it looked pitiful. Ate it all in minutes and just left disappointed. I should have taken a picture before I ate it, it was comical. Honestly probably won’t go back unless there’s really no other option. 6 little pieces of chicken, it’s disgusting to serve a customer this for the price.
  • TS
    Tatiana Sin
    Feb 13, 2026
    5.0
    Today i had a very unpleasant experience at Chipotle in Morrisville, i ordered a take out and because i was so busy I didn’t pay attention and selected a wrong address , went to the store to pick it up and they gave me such an attitude and just ignored me, left the store hungry and with a bitter aftertaste.Even tho I understand that it was my mistake 100% , 32$ is still a lot of money for me. On my way back home i gave it a try and stoped at the Holly Springs location the one I indicated on the pick up , explained them everything and they were so receptive and nice, Matt took his time to explain me what to do in case this happened again. They made the food for me fresh and tasty and make me feel appreciated! Thank you Chipotle for taking care of your customers !
  • AB
    Ankit Bhargava
    Feb 10, 2026
    1.0
    Have been to manage chipotles and had all kinds of experiences, this is the first time someone actually scooped food into my bowl and then started taking it out. What turned out to be a very skimpy bowl became a near argument, given the person‘s demeanor. Worst experience ever and will not be coming back to this location again
  • AD
    Andre drouin
    Feb 6, 2026
    5.0
    Honestly I think most of these 1 star reviews are from Karens that are entitled and want everything perfect. I've been to this place about 15 times or more, never had an issue, food was always fresh, full of flavor and fast, in and out in less than 10 mins everytime. I even tried out the Fuquay-Varina location and there food wasn't as good, it had less flavor. Sure the floors are dirty, but your aren't gonna eat off the floor like a dog are you? This place does not deserve the negative criticism it has received.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Holly Springs 55 offer?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours of Chipotle Mexican Grill at 601 Village Walk Dr?

Chipotle is open daily from 10:00 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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