Domino's Pizza

Reviews

• CR

  Cabrina Raffety

  Dec 1, 2025
  5.0
  I haven't received my food yet; however Shayla (sp?) Was extraordinaire with my call and my requests the online ordering did not offer. She was polite, understanding, and repeated everything back to me! Awesome person Domino's has as an employee! I do believe Domino's needs to update their app to accommodate special orders better. I wanted to add extra sauce to an item and couldn't ordering online? You'd think they'd welcome another "dime". Regardless, Shaela (again spelling?) was focused on making the customer happy!
• CW

  C W

  Aug 31, 2025
  1.0
  Ordered at 6:30. Said it would be delivered at 6:47. 2.2 miles down the street by 7:20 I called the store after it said delivered but had not been. She said it was dispatched and there was a glitch in the system. Finally got our food at 7:58pm. Never again, late and cold food. We will send someone for pickup if we ever order again.
• GB

  Gail Bennett

  Aug 12, 2025
  5.0
  Due to being in a gated community there was some confusion with delivery but we worked it out.
• KM

  KB M

  Jul 29, 2025
  1.0
  Ordered a pizza to an address they usually deliver to… waited well over an hour for two calls where they told me they took it to the wrong address. When called by in-store… they basically told me that my order had to be picked up and wouldn’t be delivered… after an hour of waiting. Manager pretended to ignore me on the phone when asking questions but heard every word and hung up immediately when I asked for a refund.
• NT

  Natalie Thompson

  Jul 19, 2025
  1.0
  ⭐☆☆☆☆ Date of experience: Saturday, July 19, 2025 Location: Domino’s, 204 N. New River Dr., Surf City, NC I just tried to place an order at this Domino’s location. I placed my order over an hour before I called to check in on my pizza because the app said they hadn’t even put it in the oven — it was still listed as “prepping.” This is the third time I’ve had to call and check on my food from this location, and each time I’ve been met with a nasty, rude attitude, blaming the volume of customer orders for their inability to keep up. I have no choice but to order from this location for delivery — and they consistently fail to deliver (literally and figuratively). I have given them grace three times, but all they ever give are excuses. And again today, I was told my pizza still hadn’t been made over an hour after placing the order. For the record, I know how to talk to people. I’ve had years of experience in customer service and communication. In my experience, I would have been fired immediately if I ever spoke to a customer the way this staff has spoken to me — not once, not twice, but three separate times. I will be leaving this review here, on Google, on Yelp, and I’m considering posting on our local Facebook community page. If I have to take it to social media to be heard, then I will. And to top it off? They canceled my order because I got an attitude back with them — so now not only have I waited an hour and a half for food I’m not getting, but there’s also a $30+ charge on my card that I won’t get refunded for days. Unacceptable

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