McDonald's

3.4
1339 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6530 Old Plank Rd, High Point, NC
27265, United States

Hours

Reviews

3.4
1,339 reviews
5 stars
464
4 stars
285
3 stars
205
2 stars
125
1 star
260

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, especially in the drive-thru, leading to frustration and dissatisfaction.

Service Quality

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of attention.

Food Quality

Food quality was inconsistent, with complaints about cold or poorly prepared items, though some customers noted fresh and tasty meals.

Cleanliness

The cleanliness of the dining area and restrooms received mixed reviews, with some customers noting clean facilities while others found them lacking.

Wait Times

Customers frequently mentioned long wait times, particularly during late hours, contributing to a negative experience.
  • AT
    Ali Taylor
    1 day ago
    2.0
    Went through the drive thru this morning, got our breakfast. I ordered 3 meals. The girl ringing it in decided it would be better to break up my meal and charge À la cart, likely because the sausage egg McMuffin is on “sale” but the whole meal is.. it’s $5. So instead I got charged $1.50 drink, $2.50 sandwich and $2.49 hash brown… $6.50. Their screens have been broken for the longest time. I got my receipt and told the next window what happpebed, she goes to speak to the manager who doesn’t come to the window and asks what she can do to make it right… well gosh, how about refunding the extra $1.50 I shouldn’t have been charged? But she did nothing. And I’m sure I’m not the only person this store has over charged by breaking up a meal.
  • JS
    Jennifer Smith
    3 days ago
    1.0
    The worst customer service!! I placed an order this morning in the drive thru. My order was never confirmed and I wasn’t offered a receipt. After getting my food order and it wasn’t correct, I was told I would have to drive back around and place another order. When I asked to speak to manager she was extremely rude and wouldn’t provide her name. This manager even laughed saying you can call Freeman but they aren’t going to do anything. I will add I have called and I still haven’t received a call back. I wouldn’t recommend going here since they don’t care what the customer has to say and they don’t feel they need our business. They need new management and a new owner!
  • JS
    Jaime Smith
    4 days ago
    5.0
    Food was good and hot. If you haven't tried the new buffalo chicken sandwich, it's fire.
  • RJ
    Reginald White Jr
    Nov 15, 2025
    4.0
    Food was cold. No one like cold fries from Mcy
  • ES
    Elizabeth Smith
    Oct 18, 2025
    3.0
    Food was good but even if you eat in they put your food in bags. Our food was good and fresh. They just didn't salt the fries.

Frequently Asked Questions About McDonald's

What are the regular dining hours for this McDonald's location?

This McDonald's location is open for dining from 5:30 AM to 11:00 PM Monday through Friday and Sunday, and 24 hours on Saturday.

When is delivery service available at this McDonald's?

Delivery is available daily from 5:00 AM to 12:30 AM except Friday when delivery ends at midnight.