Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
872 reviews
5 stars
289
4 stars
209
3 stars
140
2 stars
59
1 star
175
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times at both the drive-thru and inside the restaurant, often describing it as the slowest fast food experience.
Order Accuracy
Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.
Customer Service
Feedback indicated a mix of experiences with staff, with some praising friendly service while others reported rudeness and unprofessional behavior from employees.
Food Quality
Several customers expressed dissatisfaction with food quality, mentioning cold or overcooked items, while a few noted good experiences with specific menu items.
Cleanliness
Multiple reviews pointed out unsanitary conditions in the restaurant, particularly in the bathrooms and food preparation areas.
- AAAndy6 days ago1.0Wow!. Dirty atmosphere and employees! Do not support their paychecks! Eat elsewhere.
- AAAaronDec 30, 20251.0Well wasted money. They couldn't replaced it. Cause it was too hot. Couldn't even offer a discount. Highly disappointed in the service we received.
- MMMr W Anderson (Mumblz)Dec 28, 20254.0Drive thru seems like they always forget something . Inside cashier always needs manager to do something. Never an in and out fast food place . Also drive thru you pull up and wait up to 5 minutes before they take your order then drive around no one even at the window . they are holding customer until first customer is complete then take your order. BS
- ELEmma LaPanNov 22, 20255.0Dawson has exceptional customer service! He is so knowledgeable of all questions I asked and made me feel like a valued customer. He greeted me with a smile on his face, he definitely needs a raise! I come there all the time and every time he’s there my experience is amazing. Give this handsome young man employee of the month. He definitely deserves and I will be returning just to see him!
- WMWilliam MaddoxNov 11, 20251.0Wish I could zero star it, but I generally have issues at this Wendy’s. My fault for continuing to come back. I, just today, had the manager actively taking a face to face order using cash from somebody in line, look at me and tell me that orders were kiosk only. My fault for only having cash, but she literally just lied to me because she’s actively taking this man’s order. Definitely didn’t look kiosk only to me. I’ve waited too long for my food, been charged wrong before, had my orders wrong before, and just dealt with general rude behavior and attitudes from people such as a “Britany”, who got an attitude with me because she wasn’t listening to my order and had me repeat myself 3 times, literally. I try not to be rude and rarely leave any negative reviews etc on places, but just save yourself some time. This specific location is awful and not worth it.
Frequently Asked Questions About Wendy's
Is 16 Sandy Ridge Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 1260 16th St., Hickory, NC?
The drive-thru is open from 7:30 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.
Does this Wendy's location offer dine-in and delivery options?
Yes, this Wendy's location offers dine-in, drive-thru, takeout, and delivery services where available.
Can I order Wendy's food online or using a mobile app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
Does Wendy's at 1260 16th St. serve breakfast?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I contact Wendy's Hickory location for feedback or questions?
You can call (828) 327-0196, use live chat via their contact page, or fill out the Wendy’s Customer Satisfaction Survey with your receipt details.
What payment methods are accepted at this Wendy's?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Where can I find menu pricing and nutrition information for Wendy's at this location?
Menu pricing and nutrition information can be found on their menu website or mobile app by selecting this location.
What nearby places can I visit before or after dining at Wendy's 1260 16th St.?
Nearby you can visit Palace Arcade for some fun gaming, El Gallo Mexican Restaurant for Tex-Mex dining, or Hickory Fit Body Boot Camp for a workout.
Are there any nearby automotive parts stores close to Wendy's at 1260 16th St.?
Yes, NAPA Auto Parts and Advance Auto Parts are nearby if you need automotive accessories or supplies.
Is there a postal service near Wendy's on 16th St. in Hickory?
Yes, the US Post Office and a UPS Access Point location are close by for mailing and shipping needs.