Panera Bread

3.5
904 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Hickory is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Panera Bread
2260 US Highway 70 SE, Hickory, NC
28602, United States

Hours

Reviews

3.5
904 reviews
5 stars
369
4 stars
181
3 stars
95
2 stars
80
1 star
179

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unprofessional staff behavior.

Food Quality

While some customers enjoyed specific items like soups and sandwiches, many complained about cold food, incorrect orders, and poor portion sizes.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and restrooms, contributing to a negative overall impression.

Management Concerns

Customers expressed dissatisfaction with management's responsiveness and the overall organization of the restaurant.
  • RD
    Reid Dorsett
    6 days ago
    5.0
    Brendon was super nice!
  • JH
    Jireh Hostetter
    Jan 3, 2026
    2.0
    We got our food in good time, but that is probably because it didn't take long to put the very small portion of chicken on the sandwich. The food was very good, if there was more of it. If you are looking for a reasonably priced restaurant with a good amount of food I would recommend taking the large amount of money that you would spend here and get twice as much food from it somewhere else.
  • SB
    Slam Bradley
    Dec 23, 2025
    1.0
    I haven't been to Panera Bread in approximately 15 years. I didn't stop for any particular reason. Just found other options more appealing. Earlier today I went to Panera and had challenge after challenge. First, I tried ordering online but there's no option to do so when using a gift card. So when I got to the drive through, the employee took my order but didn't listen to me. I read directly from the website, as my failed order was still in the cart. Somehow, the employee placed an order that was SIMILAR to mine but not the same. Iong story short, I overpaid. I also paid for soup I never received and the bread was hard. I ended up paying $17 for the $12 order I placed AND didn't even get all the food. The soup was really good though.
  • KA
    Kevin Anders
    Dec 8, 2025
    1.0
    The food is good. When you get it. Haven’t been here in a bit and was hoping the service improved. But it hasn’t. Placed an order in the app with a specific pick up time. I get there 2 minutes early and proceed to sit in the drive thru line for nearly 40 minutes…for a cup of soup and half sandwich. Ran out of time in lunch so didn’t even get it before having to back to work. Asked for refund. Waste of money and time. My last time coming here.
  • TS
    Takai Straw
    Dec 1, 2025
    1.0
    Panera bread has no business making hot chocolate and what the heck is frozen hot chocolate? It’s just a chocolate milkshake. Just say that Panera.

Frequently Asked Questions About Panera Bread

Does Panera Bread Hickory accept reservations?

No, Panera Bread Hickory does not accept reservations.

What are the operating hours for Panera Bread Hickory?

Panera Bread Hickory is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 7:00 AM to 8:00 PM on Sundays.