Outback Steakhouse

Reviews

• NB

  Nikki Burwell

  1 day ago
  5.0
  This was our first time at this particular Outback and we will definetly be going back! Our server, Kaylee was so knowledgable about all of the new items on the menu, and helped us make the best choice. Our drinks were always full and the food came out hot, fast and most importantly perfect. By far, one of the best stores we have eaten at in North Carolina. Thank you to the whole staff!
• SS

  steve

  3 days ago
  1.0
  I usually depend on outback to give me an above average steak wherever I travel. Sadly this location is my local chain, and the only one for miles. I have ordered over 5 different orders (wanted to give them the chance to get it right) of steak, potato with everything, and some fresh broccoli. The steak came out either over cooked, or the center was raw. The food takes forever to come out, which wouldn't be a problem, if it was good, which it's not. I am not someone who would send back food, for risk of retaliation. So I ate around it, and left dissatisfied multiple times. It's only fair for others to be warned, and for corporate to take notice, from this review.
• AF

  Angela Furr

  Jan 3, 2026
  5.0
  When we arrived around 6:30pm we were told it would be about a 40-50 min wait. We didn't mind waiting but I will say the hostess seemed like that was the last place she wanted to be and eventually disappeared somewhere and other people came to finish her job. The waitress and manager were both very nice and quickly got us taken care of when our table was ready. They also gave us a free appetizer for the very long wait. Our food was out fast and everything was hot and delicious. Overall it was a great experience aside from the hostess who was off putting when we first arrived.
• DF

  Daniel Finger

  Jan 3, 2026
  1.0
  Honestly wish I could have given a negative 5 star review. Worst customer service I have ever recieved. On my birthday I was appalled at the fact that the manager and general manager basically treated me as if I was a nobody and after recieving the worst service I have ever experienced at an outback steak house I was told to leave because I simply told them I felt as if they didn't care about me as a customer. I will never go to the Hickory Outback Steakhouse ever again. The GM told me to leave after I simply told her I thought nobody cared about service they just wanted the business. The only person there that seemed to care about service was the bartender. The resturaunt had an "hour wait" for a table even though half the tables in the resturaunt was unoccupied and half the staff was standing around doing nothing while my girlfriend and I sat at the bar and waited near a half hour to even get bread after we had ordered our meal. Customer service was not a priority it was the worst dining experience I have had in a very long time anywhere and the General Manager treated me as if I was a 2nd class citizen. If you want to be treated terribly feel free to go to this location. If you want to respected as a person then by all means find another place to dine.
• CJ

  Charlie Jones

  Dec 28, 2025
  1.0
  Corporate should close this place down. One of the worst dining experiences of my life. Only thing worse than the food was the service. We were seated directly behind the hostess stand and got to watch our waitress pick and rub her nose for a hour while we waited for our food. She got our order wrong (which happens and normally wouldn’t even be an issue, but she was extremely rude about it and it took another 40 minutes just to bring out a bowl of soup. Then she disappeared for another 20 minutes before she brought the bill. Then a whole other ordeal ensued. They have a huge sign right beside the front door advertising a gift card promotion. I bought a $100 gift card, and then they refused to honor their promotion for the bonus cards. The “manager” who looked like he hadn’t bathed in 3 weeks refused to honor the gift card promotion even though it was literally being advertised on the sign right behind him, and the manager above him refused to honor it as well. The table directly behind us ended up cussing the head manager out after 3 trips to their table, sending back an overcooked steak, and sending back a warm beer, so apparently they had a worse time than we did. This is the first time I’ve ever left anything other than a 5 star review for a restaurant, but everything about this dining experience was horrendous to the point of being disgraceful. We will never go back to this location again.

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