Dunkin'

Reviews

• KD

  Kelly Diaz

  4 days ago
  1.0
  Terrible service . Ordered a large and this is what I was handed. I asked where the rest of it was and they told me this was normal and it contained the same amount of a large. Never had a sip of this drink. I’ve ordered these enough times to know this was not correct . Would not recommend going to this Dunkin.
• AC

  Amber Cole

  Feb 4, 2026
  5.0
  If you want something nice and warm and sweet dunkin' donuts is the place to be.
• KH

  Kendall Hurley

  Jan 24, 2026
  5.0
  Most of the employees are so nice and accommodating, my only complaint is that usually my drinks have too much ice. But my drinks are always made fast and correctly, most of the bad reviews have clearly just never worked customer service or understand how workplaces work. Like sorry but calling corporate on teenage minimum wage workers won’t help anybody.
• HH

  Honey HanneBear

  Jan 23, 2026
  1.0
  If I could give negative stars I completely would. Today, January 23, 2026 went through the drive thru at 12:26 pm ordered a Large Coca Mocha. When I got to the window I paid exact cash, $6.62, the employee didn't give me a receipt, I wasn't really worried about it at the time because I was on my lunch break. Get back to the office and it's the wrong drink, go figure. I go back up to the store of course with no receipt because she didn't give me one to let her know she gave me the wrong drink, she gave me a Iced Cloud Latte with 4 pumps of chocolate caramel and chocolate cold foam, So not anywhere near what I ordered. When I told her this wasn't what i ordered, she stated yes it was and I said this is not a Large Coca Mocha I've ever had and then she proceeds to get an attitude with me and tells me that's not what she said. She said its a Iced Chocolate cloud latte which is what you ordered, she then asks me for a receipt that she knows she didn't give me and then says she cant do anything without a receipt. I then ask for their corporate number she states they do not have one, then I ask for the store number as well as her name and she states its policy they don't have to give that information out. She says they are owned by a franchisee, when asked who it is she states they don't have to provide that either! Then what do you have to provide?! This is bare minimum customer service. Mind you, I was extremely respectful and not saying what i wanted to, I told her I didn't understand why she was making this so difficult and she says she's not and she doesn't have an attitude. Well then what do you call it? I had to jump through hoops to get the address to that Dunkin by going next door to the gas station right beside this Dunkin to get their address so I can be certain of the one I went to then waiting on a customer service agent from the 1800 number that the woman states she didn't have to give out or don't have, I had to wait for her to give me the store number which is 363001. Just in case any of y'all need it for future experiences. I would give her name but she states she doesn't have to give it. All in all if I were future customers in Hickory NC I WOULD NOT visit this Dunkin 1935-1949 Startown Rd Hickory NC 28602, go to the one of Springs Rd...the customer service and the drinks there are so much better anyways. I was just closer to this one today, but my mistake. NEVER AGAIN!!! If the franchisee reads this maybe you should replace the staff there, they are not friendly or competent by any means!
• AK

  allison kerley

  Jan 23, 2026
  1.0
  Cant make a drink right, cant give you a receipt so you can actually dispute it!!! Then won't provide any information for the franchise owner, almost thought you had us! They have nasty attitudes which matches the drink quality at this location. Try showering, smiling, and giving receipts and you wont have to worry about being fired over a "replacement drink", by the reviews I wouldn't bank on Dunkin for your long term career! & yes it was the big crusty white lady, with tattoos and glasses! Who made my order then told me she couldn't fix it without the imaginary receipt she DIDNT GIVE ME LOL!!! LAWD

Frequently Asked Questions About Dunkin'