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Chipotle Mexican Grill

4.0
(1267 reviews)
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Business Details

1770 US Highway 70 SE, Hickory, NC
28602, United States
(828) 322-5868
https://locations.chipotle.com/nc/hickory/1770-us-highway-70-se?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=2101
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About

Mexican Restaurant
Chipotle Hickory is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
1770 US Highway 70 SE, Hickory, NC
28602, United States

Hours

Reviews

4.0
1,267 reviews
5 stars
663
4 stars
287
3 stars
129
2 stars
67
1 star
121

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, overly salty dishes, and complaints about meat shortages.

Service Issues

Several reviews highlighted poor service, including rude staff interactions, slow response times, and problems with order accuracy.

Cleanliness

Multiple customers noted that the restaurant was often dirty, with unclean tables and trash on the floor.

Value for Money

Many patrons felt that the portion sizes were too small for the price, leading to a perception of poor value.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and enjoyed their meals, indicating that there are positive experiences to be had.
  • ED
    Eddie Dennis
    Feb 15, 2026
    1.0
    I ordered a burrito bowl through Postmates the food came and was completely salty!!!! Too salty that I could feel it in my body. I also paid for extra chicken and queso, didn’t get that. This people don’t know what they’re doing. I wasted $37 for this type of food. Never order a burrito bowl for delivery when you are not there to see what they’re putting in it.
  • CW
    C W
    Jan 17, 2026
    5.0
    Love this place one of the best one we stop at!
  • TS
    Tina Smith
    Jan 7, 2026
    1.0
    My daughter went there to use her gift card and they cheated her by charging another person food to her card supposedly by accident. They did not reimburse her and made her pay out of pocket for the balance. The manager refused to fix the issue stating they had no way to do so.
  • IC
    Izaak Carson
    Dec 28, 2025
    3.0
    This chipotle location has not had meat in two weeks. We went there last week for lunch. We went inside and up to the ordering line and saw a big sign that said OUTAGE, and that they had basically no meat. No chicken, steak, carne Asada. Obviously I was quite disappointed, but figured it was a temporary thing. Then we went back the other day, about a week later. There was still a sign about this alleged “outage”. I understand sometimes that restaurants are out of stuff, so it wasn’t any more than an inconvenience. However, I cannot comprehend why or how this place is even open when they have zero meat in the building. All of this, as I said, has just been a minor inconvenience/annoyance. However, the reason for the poor review, is because I just called this location to inquire about the availability of the meats they’ve been supposedly out of, and my call gets answered by none other than one of those stupid AI clanker phone things. It was utterly useless. I was calling to ask a REAL person if the outage had been resolved. I said “let me talk to a real person” and the clanker said something like “I cannot help with that”. Why even have a phone number for the location if nobody answers it??? Honestly, I think I’m just done going to this chipotle location. Edit I’m sorry for being bitter. I’ve just really wanted chipotle for like two weeks now. We’re here now and the food is delicious. Still upset about the stupid robot phone system but the employees here are nice and the food is great. Just quite expensive for shrinking portions. Changing review from 2 to 3 stars.
  • JM
    John Mancave
    Dec 26, 2025
    1.0
    They haven’t had meat for over a week because their grill is broken. Horrible management.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill in Hickory, NC?

Chipotle Mexican Grill in Hickory, NC is open daily from 10:45 AM to 10:00 PM.

Where is Chipotle Mexican Grill located in Hickory?

It is located at 1770 US Highway 70 SE, in Gateway Plaza Shopping Center, Hickory, NC 28602.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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