Customers frequently praised the deliciousness and freshness of the food, particularly the Philly cheesesteaks and loaded fries.
Service Issues
Several reviews highlighted problems with order accuracy and customer service, including incorrect orders and unhelpful staff.
Pricing Concerns
Many customers noted that the food is on the expensive side, with some feeling that the value does not match the price.
Staff Friendliness
While some reviews mentioned friendly and helpful staff, others reported negative experiences with service, indicating inconsistency.
KL
Kimberly Lynn
Jan 2, 2026
3.0
I had been going here for years and haven't been in along time. Today me and my granddaughters came but the food i usually get did not taste the same as good as it used too. My granddaughter got the gourmet fries and wanted extra ranch so when I told the girl if I could get extra ranch I thought it was going to be in a cup. She proceeded to squirt alot I mean alot of ranch all over fries thus probably ruining them with more sogginess. I just took it when she was done. I won't be back
MT
michael troy
Dec 23, 2025
5.0
Finally made it to the mall to have a Philly Cheesesteak and man! it was worth it! It was as close to perfect as a sandwich/sub can be! Can't wait to go back .. soon!
JH
jimmy hutchins
Nov 14, 2025
5.0
Philly cheesesteak and Philly chicken cheesesteak was absolutely delicious! Gourmet fries is the way to go…crispy fries, cheese and real bacon. Spot on. Loved it