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Arby's

4.2
(977 reviews)

Business Details

1845 Us Highway 70 Se, Hickory, NC
28602, United States
(828) 324-4894

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1845 Us Highway 70 Se, Hickory, NC
28602, United States

Hours

Reviews

4.2
977 reviews
5 stars
513
4 stars
263
3 stars
102
2 stars
40
1 star
59

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising friendly and fast service while others reported rude staff and long wait times.

Food Quality

Food quality varied, with many customers enjoying the taste and freshness, while others complained about cold or poorly prepared items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, affecting overall customer satisfaction.

Atmosphere

The restaurant's atmosphere received mixed reviews, with some finding it clean and welcoming, while others described it as dirty and uninviting.
  • TS
    Tabbatha Scott
    6 days ago
    1.0
    Smh.... I get off from work and go there I had a coupon for spicy chicken with fries the lady was real nice... I was sitting there waiting on my food looking across the street they were doing construction and I made a comment I wonder what they're building... The nasty manager was standing there and said I'm going to tell you like I tell all the other customers I don't know and I don't care in a real nasty tone 🤷 so I looked up at him in the window and I said well I'm going to tell you like the other customers probably didn't I wasn't talking to you. He did not like my comment told me you haven't got no food we're not serving you so you can leave go! just because I made the comment really? And the sad part you're not hurting me you're hurting Arby's ...you know nothing about customer service only how to run their customers off so I waited I asked him could I have my coupon back and I told him I was going to call Arby's customer service he was African-American and told the other African-Americans in the store with him to back him up in front of me... I'm also African-American it's definitely not racial he just abused his authority and I just wondered how many people does he do this to and get away with it Worst Customer Service I ever seen....Smh I'll never spend another dime there
  • SS
    Steven Sigmon
    Jan 21, 2026
    1.0
    The manager should have been fired a long time ago.
  • SM
    Shawn Mitchell
    Jan 4, 2026
    5.0
    It's Arby's, they have the meats! And good coupons, and great service.
  • DP
    Donald Price
    Dec 29, 2025
    3.0
    Food was so. Not really good. As we was eating we noticed a employee going into the rest room. Emptying trash cans. Never washing hands. The way I know this. I hand went to the rest room to wash my hands before food was ready
  • L4
    LibraMom 4Lyfe
    Dec 2, 2025
    5.0
    Wonderful staff very friendly and welcoming and the food was delicious thank you!

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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