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McDonald's

3.4
(1943 reviews)

Business Details

5775 Asheville Hwy, Hendersonville, NC
28791, United States
(828) 684-3931
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5775 Asheville Hwy, Hendersonville, NC
28791, United States

Hours

Reviews

3.4
1,943 reviews
5 stars
614
4 stars
417
3 stars
373
2 stars
171
1 star
359

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, both in drive-thru and curbside pickup, often exceeding 20 minutes.

Order Accuracy

Many reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.

Customer Service

Feedback indicated a mix of friendly and rude staff interactions, with several customers experiencing unprofessional behavior.

Food Quality

Numerous complaints were made about cold, undercooked, or poorly presented food, with some customers expressing dissatisfaction with the overall quality.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.
  • ML
    Miranda Lewis
    5 days ago
    1.0
    I am not normally one to post reviews, however, my experiences at this McDonald’s certainly require one. Every single time I have placed a curbside order, at least the past 5 times, I end up sitting in the parking lot for 30 minutes, which I end up having to go inside to get my order. Even better— once I’m inside and tell them I haven’t gotten my food yet, THAT is when they start making my food. This place is absolutely ridiculous. Even MUCH better, when I went inside to pick up my food today (after again waiting in my car for 30 minutes) I’m in line, and the customer in front of me and the worker proceed to stand there for 6 MINUTES talking about random things and I suppose getting to know one another?? As if there aren’t people in line. Why on earth does a curbside pickup order take over 30 minutes when I live 9 minutes away? Clearly the manager at this establishment either doesn’t know how to manage their staff or they simply don’t care. Regardless, this specific McDonald’s is flat out lazy. It’s also quite funny considering they mark my order “complete” after 10 minutes of me placing it, I’m assuming to make it look like they actually get their orders out in a timely manner. If you want to come to this McDonald’s, go through the drive through. Or simply don’t go at all!
  • TB
    T B
    Feb 17, 2026
    1.0
    Me and my mother went to their drive thru and ordered a big Mac meal (for me), Double Qurter Pounder (with cheese) (for my mother), and a double qurter pounder (with NO CHEESE) for my brother. When we got home, my mother found out that her Double qurter pounder had "no "bottom" bun". Her Double qurter pounder was thrown in the box like no body cared about it. So she had to eat "mussy" hamburger that looked like it had exploded in the box. The French fries was also ICE COLD by the time we got them. UPDATE: Just spoke with the owner (or manager) today who runs this particular restaurant. The person who i spoke to was extremely nice and was very disappointed on the situation. She informed me she will check the security cameras to see who had done this so it can be addressed as its a direct violation.
  • RM
    Richard M
    Feb 14, 2026
    4.0
    Amazing service from a fine young man. I haven’t been to a McD in years, and found all the touchscreens and app requirements confusing. Food continues to be questionable, but fills your belly.
  • IW
    Ivey Warlick
    Feb 13, 2026
    2.0
    Pretty average McDonald's. Giving such a low rating because I got all the way to work before I realized they gave me the wrong order entirely and I don't eat what they gave me. Wouldn't be a big deal if I didn't need the food to take with my medicine. I'll make sure to visit the Hendersonville South location instead next time.
  • AW
    Ashleigh Watkins
    Feb 12, 2026
    1.0
    This has got to be the WORST McDonalds in Asheville. You wait forever, food is nasty and cold, they refuse to remake it. Their machines are never working. The staff is so rude and nasty. I would give ZERO starts if I could.

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