McDonald's

3.4
1928 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5775 Asheville Hwy, Hendersonville, NC
28791, United States

Hours

Reviews

3.4
1,918 reviews
5 stars
608
4 stars
415
3 stars
373
2 stars
170
1 star
352

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and in-store, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect or incomplete orders, including missing items and wrong food.

Customer Service

Feedback indicated a mix of experiences with staff, ranging from friendly and helpful to rude and dismissive.

Food Quality

Several customers complained about cold or poorly prepared food, including soggy fries and burnt buns.

Cleanliness

Multiple reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.
  • WV
    Wayne Vega
    2 days ago
    3.0
    The strawberry banana smoothie doesn’t taste like strawberry or banana no flavor at all the restroom was clean and the dining area was also
  • NK
    Nasir Kawish
    Jan 5, 2026
    5.0
    Very friendly nice customer service 👌 Appreciate it
  • AR
    Amber Ramsey-Neese
    Dec 22, 2025
    1.0
    This McDonald's is a joke! Everytime but this today was my last visit. I sit in line 15 min to order, i pay then you tell me to pull forward while my food was being made, i sat there and watched all the people pull forward as well waiting on their foo, i see cars get their food and drive off, i watched all the other cars that were behind be get their food cars in line getting their food as im am getting pistoff i keep asking the chick who is running food out why is everyone getting their food and im still waiting? She said i dont know! She comes to the third window with a bad. Asked me what i ordered i tell her and she hands me the bag. Not even my full order was there. I had small kids n my car or i would have went in to show m ass but i get out and went to the food window between another car and let them know im still still here and no all of my food. We are paying customers! I am a paying customer! How horrible the whole thing was! My big Mac the bottom but was saturated in sause. Completely missed my burger. Yall suck!!!!
  • AT
    Alba Telez
    Dec 18, 2025
    1.0
    Super slow service even though I ordered online. When I went to get myself a Coke literally every single option for Coke was flat. I asked for a Coke from the back and I literally had to wait five minutes because they forgot about me until my husband finally asked about the coke and the girl was giving me a cup not a Coke from the back. When I got a Coke from the back that one was flat as well so basically I just gave McDonald’s two dollars of my money for no reason!
  • SS
    Seasonz
    Nov 30, 2025
    1.0
    First thing of all, i experienced the worst customer service of any fast food restaurant. I asked to cancel an order and the person at the window was some lady who rolled her eyes and slammed the window and proceeded to ask me why i wanted to cancel???! i had two separate orders and all i wanted to do was discard the first one and pay for the second bc i simply changed my mind, i never had anyone ask me why i wanted to cancel and just stare at me at the window and jerk my card out my hand and mumble words while shaking her head just being rude. she tried to argue with me about canceling bc i guess she didn’t want to? she was soooo rude. also i got my egg after i bit into my sandwich and it just tasted/ smelled weird and its green which is a sign of either spoilage or overcooking the egg way too much, didnt even wanna take it back bc of the rude cashier.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Hendersonville, NC?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

When is the drive-thru at McDonald's open?

The drive-thru operates daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.