McDonald's

3.4
1913 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5775 Asheville Hwy, Hendersonville, NC
28791, United States

Hours

Reviews

3.4
1,903 reviews
5 stars
604
4 stars
413
3 stars
371
2 stars
170
1 star
345

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold or poorly prepared food, including stale buns and soggy fries.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, particularly in the bathrooms.

Staff Friendliness

Some employees received praise for their friendly service, but this was inconsistent across reviews.

Management Concerns

Multiple reviews highlighted poor management practices, including disorganization and lack of responsiveness to customer complaints.
  • MG
    Matt Gentile
    2 days ago
    1.0
    I didn’t have a chance to taste the quality of the food. I made an order using an app coupon that should have brought my coffee price down to $1.06. Cashier rang it up and when I told her the price was wrong at the window she proceeded to berate me. So unprofessional. I told her I didn’t want the drink anymore and she yelled “Jesus”. Offensive and poor service. Will never go to this location again.
  • JN
    jeff nipple
    Nov 8, 2025
    1.0
    Took 20 min and not even busy. They can only do one car at a time the lady working the drive thru is the slowest person ever. Ended up leaving waiting to pay
  • NR
    NAHUN. LOPEZ RAMOS
    Nov 8, 2025
    1.0
    Una hispana que toma órdenes,muy mala atendiendo,si no tiene ganas de trabajar qué se quede en casa,me vio 2 veces en la ventanilla y simplemente me ignoró,argumentando que mi orden ya estaba cerrada,yo solo quería preguntar si podía agregar algo mas,si no se podía esta bien,hago una nueva orden,pero no tiene porque ignorar a los clientes,esto fue el sábado 9 de noviembre como a las 9:30 am.
  • CG
    Christian G
    Oct 21, 2025
    1.0
    Delivery orders are always wrong and if by the grace of god they don’t forget something I paid 3x the price for on Uber eats there will NEVER be a straw or sauce in the bag.
  • NM
    Natalie Maestro
    Oct 18, 2025
    2.0
    This location wasn't great. For starters, there was a mop bucket, a mop, and a broom just laying in the floor next to the kiosks. I ordered from the kiosks and took one of those plastic things with a number that you put on your table so they can bring you your food. Well, we sat and waited and instead of them bringing our food to our table, I hear some guy yelling "Order for table 6!" He called it a few times because I was confused and didnt come. Finally I decided to go up to the counter and asked if the food sitting there was mine. They asked me if I was table 6 and I said yes. After we confirmed it was mine I told them the service was bad because they were supposed to bring it to me. That's the entire point of taking a number and putting it on your table. The location we usually go to is so much better than this one.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's in Hendersonville, NC?

McDonald's is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

When is the drive-thru at McDonald's open?

The drive-thru operates daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.