Chipotle Hendersonville NC is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Mixed reviews on food freshness and taste, with some customers praising the flavor while others reported stale or poorly prepared items.
Customer Service
Customer service experiences varied widely; some praised friendly staff while others reported poor service and lack of responsiveness.
Cleanliness
Multiple reviews highlighted cleanliness issues, with reports of dirty tables and unsanitary conditions in the restaurant.
Portion Sizes
Customers expressed dissatisfaction with portion sizes, particularly regarding meat in their orders, feeling they were not receiving value for their money.
Atmosphere
The atmosphere received mixed feedback, with some enjoying the ambiance while others noted it was often messy and uninviting.
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Morgan Hongart
Jan 3, 2026
5.0
Don’t know which worker it was but she gave me a burrito the size of a small child. Excellent experience. Gave me hope for this country.
GG
Gabe G
Dec 28, 2025
1.0
I arrived to the store at 10:45AM on a Sunday (when they open) and walked to the door around 10:50AM. The door was locked so I waited for about 10 more minutes. While I was waiting the employees made eye contact with me twice and with no interest in unlocking the door. They seemed to be more interested in to-go orders than serving walk-in customers. That's alright though, I'll go support another business that wants my money. It's not just Chipotle but customer service is lacking in many businesses nowadays. It's exhausting trying to find a good restaurant. Idiocracy the fictional movie is now the reality world we live in.
RD
Ryan Dick
Dec 24, 2025
1.0
Arrived at 2:15/2:20 to eat lunch. They said they close at 3 so whatever was left on the line was what you could choose from (including cheese and lettuce). No substitutions or discounts for being out of half the items. After already waiting for 10 minutes we decided it wasn’t worth it to continue to wait to maybe get something to eat. Horrible management and attitudes towards other guests.
CM
Clive Mohammed
Dec 20, 2025
5.0
Today I took advantage of Bogo entrée deal.
Treated myself to the Beef Barbacoa with the Brown rice, Black beans, Fajita veggies,Pico, Corn Salsa and Sour Cream.
Brought it home and completed with Avocado, Fresh Cilantro and thinly sliced Radishes...
Oh...
Don't forget the Red Chimmichuri Sauce...
DP
Daniel Park
Dec 2, 2025
1.0
I am extremely disappointed with the experience my family had at this Chipotle location. Not only was the customer service poor, but the lack of concern for customer safety was unacceptable.
My daughter paid for her order with her own money, and her food was stolen from inside the store. Instead of receiving any help, we were met with disrespect and indifference. When we asked for assistance, the female manager refused to give us her name and openly stated that she didn’t care about what happened. She kept repeating that it was “DoorDash’s fault,” even though the theft occurred inside their restaurant, on their premises.
Now my daughter has to wait for someone else to address this issue, simply because the staff and management refused to take any responsibility in the moment.
For a restaurant of this size, food orders should be placed in a secure, designated area to ensure that not just anyone can walk in and take someone’s meal. This is a basic safety and customer service expectation.
I am requesting that a district manager or regional manager contact me directly regarding this situation. No customer—especially a young one spending their own money—should be treated with such disregard, and no family should feel dismissed when asking for help with an issue that happened inside the store.
This manager stated this is policy that once food is made its is not the responsibility of Chipotle. So what they are saying is they dont care if you spend your hard earned money. And your food is stolen or what if the food was poisoned do to inadequate safety of their patrons.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Hendersonville NC serve?
Chipotle Mexican Grill offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients.
What are the operating hours for Chipotle in Hendersonville NC?
Chipotle Hendersonville NC is open every day from 10:45 AM to 10:00 PM.
Can I order food online from Chipotle Hendersonville?
Yes, you can order online via Chipotle's official website or their mobile app for convenient pickup or delivery.
Where is Chipotle Hendersonville located?
It is located at 59 Highlands Square Dr, Hendersonville, NC 28792, USA.
How does Chipotle ensure the quality of its ingredients?
Chipotle follows 'Food with Integrity' principles, sourcing from farms that use humane and sustainable practices, and uses only 53 real ingredients with no artificial additives.
What are some nearby dining options near Chipotle Hendersonville?
Nearby restaurants include Moose Cafe for Southern cuisine, Chick-fil-A and Zaxby's for chicken fast food, Jack in the Box for burgers, and O’Charley’s Restaurant & Bar for casual dining.
Are there any grocery or convenience stores close to Chipotle?
Yes, nearby stores include Sam's Club Gas Station, Triangle Stop convenience store, and Dollar Tree for shopping essentials.
Where can I find financial services or ATMs near Chipotle Hendersonville?
Financial services nearby include LibertyX Bitcoin ATM, Wells Fargo ATM, The Exchange Network ATM, and United Community Bank.
Is there a place nearby where I can get my car serviced or washed after visiting Chipotle?
Yes, Advance Auto Parts is nearby for automotive needs, and Mountain Express Car Wash offers car washing services.
How can I follow or contact Chipotle Hendersonville on social media or online?
You can follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), and YouTube. For inquiries, you can email NC.3738.HendersonNC@chipotle.com or call +1 828-233-5499.