Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unprofessional behavior from staff, particularly at the drive-thru.
Order Accuracy
Numerous reviews highlight frequent issues with incorrect orders, missing items, and poor food quality, leading to customer dissatisfaction.
Cleanliness
While some customers noted improvements in cleanliness, others reported unsanitary conditions and a lack of attention to hygiene in the store.
Drive-Thru Experience
The drive-thru design has been criticized for being awkward and difficult to navigate, contributing to negative customer experiences.
Food Quality
Customers expressed disappointment with the quality of food, mentioning undercooked items and incorrect preparation.