Panera Bread

Reviews

• JE

  John E

  5 days ago
  1.0
  We Went there for dinner . wanted to order there $4.99ea mix or match 2 or more promo we were told that was for large family orders only by a cashier we spoke to a manager I think and he said that too . Someone really needs to tell them they are wrong.and get them trained better by the way it was around 5:00 3/2/26.we were trying to get 2 items ea.4 items total.
• HF

  helen feyh

  Feb 14, 2026
  1.0
  Never can get a door dash order right.
• NM

  Nikeeta Maddox

  Feb 9, 2026
  1.0
  There is no way this is a “whole salad.” This will be my last time purchasing from this location. Although I’ve said this before, I absolutely mean it this time.
• JJ

  Jennifer June

  Jan 26, 2026
  2.0
  I've been to many Panera Bread locations but after living in the Harrisburg/Concord area for a couple years, and watching it be built, I decided to give this location a visit. I mostly wanted to buy a focaccia loaf and a few pastries but while I was there I decided to also get a cup of soup. I wanted to order at the kiosk but the focaccia loaf was unavailable to order. There were probably 8 loaves in their food case so I had to stand in line to order which was decently long. I was told by the employee that after 10 am, the system automatically marks out the focaccia loaf which is why I couldn't order it on the kiosk. This sounds like missed sales opportunities to me because that means people can't order it on mobile or delivery either. If that's all I needed on my visit I probably wouldn't have waited in line. The pastries were delicious and my focaccia loaf was fresh but I was unhappy with the temp and consistency of my soup. This is where my rating goes down. When I ordered at the cash register, I was helped by a young man who was very kind and helpful and asked all the right questions. It's obvious he is fairly new to working and to the company but his customer service skills are wonderful for a person of his age. He was supposed to get my loaf and pastries after he took my order and hand them to me at the register but it was extremely busy and he had forgotten. When my soup was ready I mentioned I also ordered pastries and a loaf. The female manager was not apologetic to me. She made a sour face, stopped what she was doing and immediately went over to the employee. She took him aside and without motivation or empathy she reemed him about his mistake. He nodded his head and got back to work with the same good attitude. After she collected my items and got them ready to hand off, I asked if he was a newer employee and I also told her what good customer service skills he had for a younger person. She didn't want to listen to a word I said. She didn't thank me for my compliment or even try to smoothe out the obvious uncomfortability. You could tell she was extremely upset with him. She said something to the affect of he's not new. He knows what he's supposed to do. She didn't have half the customer service skills this young man had. I was kind of disappointed. There's a Panera Bread close to where I work and I will just continue to visit that location instead of this one even though I live right on the border of Harrisburg and Concord.
• NT

  NC Traveler

  Jan 14, 2026
  4.0
  Food is good as usual but the pickup line is poorly designed. There's drive-thru and rapid pickup lines merge into a single line. There is a sign on the drive-thru side asking drivers to kindly allow the rapid pickup folks to merge. It should really be on the other side. Good luck getting the rapid pickup folks to let you merge from the drive-thru line.