Chipotle Mexican Grill

2.8
152 reviews
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About

Mexican Restaurant
Chipotle Harrisburg Hwy 49 is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
4060 Harris Square Drive, Harrisburg, NC
28075, United States

Hours

Reviews

2.8
152 reviews
5 stars
47
4 stars
19
3 stars
9
2 stars
14
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude staff interactions and a lack of ownership in addressing customer complaints.

Portion Sizes

Many customers expressed dissatisfaction with the small portion sizes compared to other locations, often feeling shortchanged.

Food Quality

Several reviews mentioned issues with food quality, including stale chips, dry rice, and poorly assembled orders.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.

Service Speed

Customers consistently reported slow service, particularly during busy times, leading to long wait times.
  • RL
    Rich Long
    Dec 21, 2025
    1.0
    This place is a joke! I recently went there and picked up my food in the drive-thru. To my surprise, I wasn’t even thanked. When I confronted the girl who claimed to be the manager, Anna, she rolled her eyes at me. After I pointed out that it was very disrespectful, she said she couldn’t hear me over the fan, and I told her that it was customary to always say thank you to the customer. But guess what? She didn’t even do that! I asked for the district manager’s information, but she couldn’t even provide it. This place is a joke, and you can never speak to anyone who will take ownership of their actions. If I were the manager, I would feel horrible about the service they provide. Honestly, they don’t have to worry about me because I’ll never be back. It seems to me that with this rating, management would do something, but they don’t care!
  • TL
    Tyler Long
    Dec 21, 2025
    1.0
    This location is horrendously slow, the staff is rude, and the online orders are either prepared incorrectly, or not on time. I’ve submitted numerous complaints to chipotle but they don’t care. I’ve asked to speak to the manager many times, but they never reach out to me. Be prepared for unfriendly interaction and slow service if you decide to visit this location.
  • MM
    Myaila
    Dec 5, 2025
    1.0
    I ordered Chipotle through Uber Eats and honestly… this might be the worst experience I’ve ever had with this chain. The delivery was ridiculously slow, and when the food finally showed up, it was a complete disaster. I got a burrito bowl, and it was cold, sloppy, and so poorly thrown together it looked like someone assembled it blindfolded. There was barely any meat, maybe six lonely strands of lettuce, and the whole thing tasted like it had been sitting out waiting to disappoint me. At this point, I wouldn’t just say “don’t order from here.” I’d say run. Based on the other reviews, this location is consistently awful, and now I completely understand why their rating is basically in the basement. Save your money, your appetite, and your sanity—go literally anywhere else.
  • AR
    Alicia Ramjohn
    Nov 26, 2025
    1.0
    By far the worst location I’ve ever been to. They’re always out of sofritas. The lettuce/salad is always wet and soggy, and the amount of food you get is way less compared to other locations.
  • TG
    Tim Geary
    Nov 10, 2025
    1.0
    Another dissatisfied customer here. Everyone harps on portion sizes and rightly so based on two visits to this location. This time it was an empty restaurant on prime time lunch and all the food on the line looked like it had been cooked at 6am, half empty and dry. I ordered a burrito and side of guacamole and chips. The line cook very deliberately scooped the guacamole on the side of the 4oz ramekin to fill it half way. It was a motion that tells me that this is what they are training him to do. It’s clear the staff is unhappy. Won’t be back.

Frequently Asked Questions About Chipotle Mexican Grill

What types of food does Chipotle Mexican Grill on Harrisburg Hwy 49 serve?

Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the operating hours of Chipotle Mexican Grill on Harrisburg Hwy 49?

The restaurant is open every day from 10:45 AM to 10:00 PM.