Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.
Numerous reviews highlighted rude staff, poor customer service, and issues with order accuracy, leading to a frustrating experience for many customers.
Food Quality
Customers frequently reported cold, undercooked, or stale food, with several mentioning that the food did not meet the expected standards of Bojangles.
Cleanliness
The restaurant was often described as dirty, with complaints about unsanitary conditions in both the dining area and food preparation areas.
Automated Ordering
Many customers expressed dissatisfaction with the automated ordering system, citing it as a source of errors and frustration, preferring human interaction instead.
Management Issues
Several reviews pointed to poor management practices, including understaffing and lack of training, which contributed to the overall negative experience.
KT
Kaylar Topps
1 day ago
1.0
Won’t be back to visit. No sense of urgency at ALL. No sense of flow or coordination.
JP
jerome pankey
Feb 13, 2026
1.0
My order was short. Thru the drive through. I talked to the Mgr.
She refused to correct the Discrepancy.
If I were you I'd go somewhere else.
Poor service. Horrible Mgmt.
They should close this location.
AL
Aaron Long
Feb 9, 2026
1.0
I’ve been thru the drive through a couple times and the employees working the window have not said a word. Even after they handed me the food and I said Thank You, they just look away as if you’re inconveniencing them. LMAO won’t be back
JK
Jimmy Kaptis
Jan 25, 2026
1.0
I am a Bojangles fan. That being said I just went through drive thru in surf city and the guy would not even speak. No thank you no nothing. Needs to be moved to kitchen. No business talking to people!
TT
Tony Townsend
Jan 9, 2026
1.0
The absolutely worse experience. Ordered online and they accepted my order of the 8 pc family meal with all white meat. 3 uber drivers came to pick up my order. They were told that they were out of white meat. I told Uber Eats I’d pick up my order. This Bojangles told me my order was ready for pick up. Got to the store and told the young cashier who I was and he immediately knew who I was. Called for a manager who came out from wherever with food in his mouth. When I told him the situation he called for different manager and he came out like someone had awakened him from a nap. I explained my situation to him and he looked totally perplexed. I showed him on my phone where it clearly stated that my order was ready. He told me he didn’t understand why it would say that because they were out of white meat chicken. A lady came in carrying some drinks or whatever and he told her he needed her help. She asked what the problem was and he explained to her the situation. They immediately tried to blame Uber Eats for the mixup. This Bojangles is clearly a rip off franchise. Poorly run and maintained. How do you run out of white chicken pieces? I did receive a refund from Uber Eats but I will never go to this Bojangles store again. Their franchise license should be revoked!
Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern dishes for breakfast, lunch, and dinner.
What are Bojangles' dining hours?
Bojangles is open for dine-in from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Does Bojangles offer drive-through service and what are the hours?
Yes, Bojangles has a drive-through open from 5:00 AM to 10:00 PM Monday through Thursday, 5:00 AM to 11:00 PM on Friday and Saturday, and 6:00 AM to 10:00 PM on Sunday.
Is Bojangles family-friendly and do they have a children's menu?
Yes, Bojangles welcomes families and offers a children's menu to accommodate younger guests.
What payment options are accepted at Bojangles?
Bojangles accepts cash, Mastercard, Visa, and travelers checks as payment.
Can I order food from Bojangles online or via an app?
Yes, you can order online at the Bojangles website or through their app available on both Apple and Android devices.
Does Bojangles offer catering services?
Yes, Bojangles provides catering services for various occasions and meal needs.
Are there any nearby places I can visit before or after dining at Bojangles?
Yes, nearby are Tractor Supply Co. for home improvement needs, Lake Linda's Christmas Lights for seasonal community events, and Surf City Topsail Beach for outdoor relaxation and beach activities.
Is it convenient to find automotive services near Bojangles?
Absolutely, there are several automotive service providers nearby including AutoZone, Excel Automotive & Tire, and O'Reilly Auto Parts for parts and repairs.
What nearby facilities are available for health and medical services around Bojangles?
Nearby medical services include DaVita Surf City Dialysis clinics and Surf City Dental for dental and pediatric dental care.
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