Dunkin'

3.5
598 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greenville, NC for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1889 E Fire Tower Rd, Greenville, NC
27858, United States

Hours

Reviews

3.5
598 reviews
5 stars
239
4 stars
101
3 stars
76
2 stars
57
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, lack of greetings, and negative attitudes.

Wait Times

Many customers reported excessively long wait times, both in-store and at the drive-thru, often exceeding 20 minutes.

Order Accuracy

A significant number of reviews mentioned frequent mistakes with orders, leading to customer frustration.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty tables and a lack of general cleanliness.

Product Quality

While some customers praised the quality of coffee and donuts, others reported inconsistencies in drink preparation and food freshness.
  • AM
    adriana mendieta
    Dec 28, 2025
    1.0
    I’m not sure if management changed or what exactly has happened at this location. I’ve been going to this location for about 3 years. I ordered a matcha no ice, and the drink isn’t even half full. I was kinda shocked but politely asked if they can fill it up as they usually do (I ALWAYS get a matcha no ice) and the manager Hailey said that’s not how she does things. “I don’t know who or what dunkin you go to, but if I’m around, we don’t fill it up”. I was absolutely shocked and the blind disregard and rude response was just ashtonishing. Maybe shouldn’t be ordering from Dunkin period. I at least get 5-6 cups a week but this was terrible service. As a business owner my self, just extremely sad. Have given dunkin a lot of money and when there’s issues as long as I come sweet, kind, and respectful I get it fixed, no issues, and I tip because i understand how hard it can be working at a fast paced establishment. No excuse for this treatment though.
  • EE
    Eric
    Dec 13, 2025
    5.0
    Got a latte and some munchkins. Both was fantastic for breakfast.
  • IN
    Intuitive Nature
    Dec 7, 2025
    3.0
    Dunkin is always good, it’s just this location! It needs new management or something. I’m not sure if the staff are all kids or what, but you’re never waiting less than 20 minutes for ANYTHING! 7/10 the order will be wrong and have to be made over, and most of the time they run out of donuts. Why are y’all out of donuts at a donut shop at 3pm on a Friday!
  • DH
    Delane Hartland
    Nov 9, 2025
    2.0
    Bad customer service. Location is consistently out of foods and ingredients. Incredibly long wait time in the drive thru only to get the wrong food.
  • TO
    Travis O'Neal
    Nov 1, 2025
    5.0
    I hit up Dunkin Everytime we are in Greenville, never have any issues! Food, coffee and service is on point.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Greenville, NC?

Dunkin' in Greenville, NC is open daily from 5:00 AM to 10:00 PM.

What are the delivery hours for Dunkin' in Greenville, NC?

Delivery is available every day from 5:30 AM to 9:00 PM at this location.