Business Details
About
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Hours
Reviews
4.2
767 reviews
5 stars
418
4 stars
219
3 stars
71
2 stars
16
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and unresolved issues with orders.
Food Quality
There were mixed reviews on food quality, with some praising the taste while others noted issues with temperature and freshness.
Order Accuracy
Numerous complaints about incorrect orders and missing items were highlighted, indicating a lack of consistency in order fulfillment.
Cleanliness
Several reviews mentioned that the restaurant was clean and well-maintained, contributing positively to the dining experience.
Long Wait Times
Customers frequently expressed frustration with long wait times, particularly in the drive-thru, even when the restaurant was not busy.
- CDchristina dukesJan 1, 20265.0Ordered Online. Order was ready and correct when I arrived. One of the cleanest restaurants I've been to. Five 🌟
- SBsophia blountNov 19, 20254.0The food isn't bad but the food isn't hot either. I ordered around 7pm.
- DFDutch FoxNov 18, 20251.0The employees at this location seem to always have a bad attitude. Besides that, Tonight I picked up my online order and when I got home 15 minutes later I realize they did not give me any au’jus sauce for my French dip. I called to let the manager know. To me the sandwich is no good without the au’jus. The manager first of all, hung up on me twice. Then told me that I could come get it right now or I could pick it up tomorrow. They were 15 minutes from closing. I asked would they replace my sandwich tomorrow because my wife and child are home and I didn’t want to leave again at 10:45 pm. She told me that they would only give me the au’jus tomorrow but if I want another sandwich I’ll have to pay for it. Then she hung up on me again and did not answer the phone afterwards. That is terrible customer service! It’s not a French dip without the au’jus! I left my family and went to get the sauce. Upon arrival the girl tells me that she is the manager and her name is Kiara but I spoke with the other manager who is on duty and her name is Kiara. I believe this person is a was dishonest and I’m very skeptical as to why she gave me au’jus in a regular drinking cup but only after she took that cup to the back for 3 minutes and then came back and filled it with au’jus. Terrible customer service and terrible attitudes. I will never go back to this location. This wasn’t the first bad encounter with Arby’s on east fire tower road, but it was the last for me.
- DCDon CarterNov 14, 20255.0Great food and service
- SGSebastian GilbertNov 2, 20253.0Typical fast food joint. They only make the orders correct 50% of the time. Missing onion strings on both sandwiches.