Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.
Food Quality
Many customers reported receiving cold, stale, or incorrect food orders, with several mentioning that items were missing or not prepared as requested.
Cleanliness
Several reviews pointed out unsanitary conditions in the restaurant and bathrooms, contributing to a negative dining experience.
Inconsistency
Customers noted a lack of consistency in service and food quality, with some visits being satisfactory while others were disappointing.
Long Wait Times
Multiple reviews mentioned long wait times both in the drive-thru and inside the restaurant, often with little acknowledgment from staff.
CF
Carole Fousek
Dec 4, 2025
1.0
I purchased an apple pecan salad at the drive through at the Wendy’s on Elmsley Drive in Greensboro. When I got home, my salad was missing the candied pecans and the apples on the salad were all brown. When I called the store, I was told they would replace it if I came back. That would have required a 30 minute round trip. I feel if the quality of food served did not meet or exceed Wendy’s standards. My salad should be replaced without having to drive back. I will not go back to this location again. Poor customer service and low standards for food quality!
SP
Shay Patillo
Nov 10, 2025
2.0
The customer service environment in this establishment was rude and unprofessional. The woman who prepared my order did not inform me it was ready, then got an attitude with me as I was waiting. I provided 4 stars for food because my order was correct and served quickly. If the customer service in this store improves, then my experience would be a lot better.
DP
Darren Patrick
Nov 2, 2025
1.0
Shitty
DM
Dewayne Mounce
Oct 23, 2025
1.0
Order was wrong after being ignored at the counter. Then after I placed the order it took 10 minutes to get my food.
I was the only one at the counter and there were at least 8 employees.
I wish that I could say something positive.
SD
Sunshine DayZ
Oct 4, 2025
1.0
I just ordered food from here it was horrible it was cold and the fries tasted like they had been sitting for some time nothing was hot and fresh like I’m use to at Wendy’s!!! I was so disappointed being that Wendy’s is one of my favorite fast food restaurants total waste of my money!!!