Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Mixed reviews on customer service; some praised friendly staff while others reported rude interactions and poor handling of orders.
Order Accuracy
Frequent complaints about incorrect orders, with many customers noting that their requests were not fulfilled properly.
Food Quality
Inconsistent food quality reported, with several customers receiving cold or poorly prepared meals.
Wait Times
Long wait times noted in both drive-thru and in-store experiences, leading to frustration among customers.
Cleanliness
Concerns raised about cleanliness in the dining area and restrooms, with some customers noting it was not up to standard.
SS
Scott Stephen
Jan 4, 2026
1.0
My wife was getting her Southern Style Sweet Tea, that she loved from McDonald's, and it was hardly sweet at all. Now most people understand that Southern style is sweeter than most any where else, and she is particular about that. When she asked at the counter why is wasn't so sweet, she was told that they have cut back on the amount of sugar in it. I think that location needs to just take it off the menu instead of falsely advertising a product. It's bad enough the food you receive looks nothing like their pictures and it's sloppy put together. On to the next McDonald's and the tea was perfect, just don't bother with the one on Gate City!
TA
Ty Adams
Dec 1, 2025
1.0
I ordered food and they completely messed it up. I called back to speak to a manager it was some snotty 16 year old girl who didnt take anything i said seriously. Never going here again.
TB
Terri Breedlove
Nov 20, 2025
1.0
Bad experience. Customer service was good, food and pricing, not good.
BG
brandin guude
Nov 17, 2025
1.0
Wrong order although I'm sure they tried their best!
GS
Garrett Stolze
Nov 8, 2025
2.0
I got two meals and waited 45 minutes for my food when I asked them they said they were waiting on the fry’s but the were already in my bag.