McDonald's

Reviews

• CA

  Cre8tive Artist

  4 days ago
  1.0
  This turned into a complete mess over what should have been a simple fix. The Vanilla Iced Coffee was extremely watered down—more like vanilla water with almost no coffee flavor. I went back to have it remade, and instead of correcting it, the situation escalated because of a misunderstanding. I mentioned another location made it better, and the employee assumed I had purchased the drink somewhere else. From there, it turned into an unnecessary back-and-forth about where the order came from and why there were two orders. (My husband ordered on the app, and I placed mine inside while using the restroom—very simple.) Instead of focusing on fixing the drink, the team focused on defending the situation. We were asked to pull forward while they remade them, but the replacements were just as watered down. At that point, we ended up dumping all four drinks. We’re not from this area, but basic customer service is the same everywhere—make it right and treat people with respect. This experience did not reflect the standard you expect from McDonald’s. We will not be returning to this location.
• JE

  Joe Ellis

  Jan 29, 2026
  5.0
  I've visited McDonald's in many different states and countries. Thid particular store was very clean and the staff was very attentive and not kn their phones. Great job staff and management
• AC

  Ari Camacho

  Jan 21, 2026
  3.0
  One of the better McDonalds in the area, but food is a bit pricey. Fast drive through
• JJ

  Justin Jenkins

  Jan 17, 2026
  3.0
  Got my order wrong at the drive thru then disappeared. Once they finally came back, they forced me to drive thru and then give my order to the first window which ended up making the food take forever to come out. They ended up sending me to the second window and I waited 15minuyes there for my order.
• SS

  Scott Stephen

  Jan 4, 2026
  1.0
  My wife was getting her Southern Style Sweet Tea, that she loved from McDonald's, and it was hardly sweet at all. Now most people understand that Southern style is sweeter than most any where else, and she is particular about that. When she asked at the counter why is wasn't so sweet, she was told that they have cut back on the amount of sugar in it. I think that location needs to just take it off the menu instead of falsely advertising a product. It's bad enough the food you receive looks nothing like their pictures and it's sloppy put together. On to the next McDonald's and the tea was perfect, just don't bother with the one on Gate City!

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